Greater Antilles Pet-friendly Vacations

Staff and hotel condition was excellent

Clean quiet nice pool areas and attentative staff

Third time staying here and it gets better every time! They recently renovated and the new rooms are really nice! With two little kids, it was nice to have a little kitchen to store and reheat as needed. We arrived 2 hours early and they accommodated us quickly which was very helpful with little kids! The short walk the Westing and having all the restaurants right by us were a huge plus! We can’t wait to go back!

We had an amazing getaway at the Condado Vanderbilt. I a so glad we chose this property! The room was better than expected - we were in the older building and did not have a water view. However, the room was in great shape, beds were super comfortable and the bathroom was much bigger than expected. I appreciated all the drawers and two closets- lots of space to unpack! The staff was outstanding! Every single staff person I interacted with was fantastic. The housekeeping staff went above and beyond. We really enjoyed all the amenities in the room. We also enjoyed the pool, gym, and restaurants. It was an easy Uber ride to Old San Juan - plus easy to walk to restaurants near by. Definetly recommend this hotel!

Waited 2 hours after check in. When they called for room it came up as spam and no message was left. We just happen to be around the corner so stopped in to see if it was their call and it was. They did give us 2 free continental breakfasts and $21 food & drink credit. Went for breakfast and there were at least 10 people in line ahead of us. We were told at least 20 minute wait. We had already been in line 10 minutes. As we stood there we saw 8 empty tables. When we asked about the empty tables we were told "we are making a wait list". The night before we just want to relax and have a drink so we went to the bar on the second floor and were seated on the patio. After being ignored for 15 minutes we left. We went to bar downstairs they were much more friendly and entertaining. Hot tub did not work which sucked after a 10 hour plane ride. Talked to other guest and everyone we spoke to were all disappointed with the waits and service. It was very heartbreaking to hear an elderly couple trying to check in at 6 pm and being told their room was not ready. They visible looked exhausted. That is not right on so many levels. Check in is at 4 pm. You need to make sure rooms are ready. There were plenty of employees standing around maybe cross training would be beneficial to get rooms clean. We are avid NCL cruisers and are on many NCL Facebook pages where we share our experiences and trust me we will be sharing our experience at the hotel.

Everything was amazing. 10/10

We had an amazing getaway at the Condado Vanderbilt. I a so glad we chose this property! The room was better than expected - we were in the older building and did not have a water view. However, the room was in great shape, beds were super comfortable and the bathroom was much bigger than expected. I appreciated all the drawers and two closets- lots of space to unpack! The staff was outstanding! Every single staff person I interacted with was fantastic. The housekeeping staff went above and beyond. We really enjoyed all the amenities in the room. We also enjoyed the pool, gym, and restaurants. It was an easy Uber ride to Old San Juan - plus easy to walk to restaurants near by. Definetly recommend this hotel!

Third time staying here and it gets better every time! They recently renovated and the new rooms are really nice! With two little kids, it was nice to have a little kitchen to store and reheat as needed. We arrived 2 hours early and they accommodated us quickly which was very helpful with little kids! The short walk the Westing and having all the restaurants right by us were a huge plus! We can’t wait to go back!

Clean quiet nice pool areas and attentative staff

Staff and hotel condition was excellent

We truly enjoyed our stay with the beautiful surroundings and being close to local attractions. Would have appreciated the full details of all the flights of stairs and no handicap options to get to our room. We would stay again if it weren't for the stairs.

Clean quiet nice pool areas and attentative staff

The staff was helpful, friendly, and just overall incredible. Our room was great and even came with it's own small private pool! Speaking of pools, the pools, common areas, and facilities on the property were great. The all inclusive food and drinks were the only set back here- they just weren't very good. Thankfully, the restaurants on the marina made up for it. It's worth paying extra for the great food because every single restaurant was delicious!