Title: The Balkan Jewel Resort, Trademark Collection by Wyndham - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Balkan Jewel Resort, Trademark Collection by Wyndham Family-friendly ski hotel with full-service spa ![Indoor pool, outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/2bc17792.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/e4125371.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, Turkish bath, body treatments, aromatherapy](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/04b74c1d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/5140d66e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/a590e5f7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Balkan Jewel Resort, Trademark Collection by Wyndham, near the golf course, features a poolside bar and sunny terraces. Skiers enjoy passes and rental equipment, while families love the playground and garden. Guests consistently praise the resort's therapeutic spa treatments. 8.0 Very good ## Popular amenities - Bar - Kitchen - Room service - Hot tub - Pool - Spa ## Room options ### Check availability for these dates Tonight [Nov. 26 - Nov. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=3179918&PinnedHotelID=3179918&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=3179918&PinnedHotelID=3179918&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 27 - Nov. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=3179918&PinnedHotelID=3179918&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=3179918&PinnedHotelID=3179918&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3179918&PinnedHotelID=3179918&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3179918&PinnedHotelID=3179918&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=3179918&PinnedHotelID=3179918&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=3179918&PinnedHotelID=3179918&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 14 of 14 rooms ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/e4125371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Studio, 1 Twin Bed (Attic) ### Highlights Separate dining area Separate sitting area Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer Dining table Flat-screen TV - 431 sq ft - Sleeps 2 - 1 Twin Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/e4125371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Twin Bed ### Highlights Balcony Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 484 sq ft - Sleeps 4 - 1 Twin Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/e4125371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, 1 Twin Bed ### Highlights Balcony Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 538 sq ft - Sleeps 4 - 1 Twin Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/0a2f4d5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Twin Bed (Attic) 10.0 Exceptional 1 review ### Highlights Separate dining area Separate sitting area Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer Dining table Flat-screen TV - 538 sq ft - Sleeps 4 - 1 Twin Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/b479ae8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 Twin Bed ### Highlights Balcony Separate dining area Separate sitting area Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer Dining table - 646 sq ft - Sleeps 5 - 1 Twin Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/b479ae8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 1 Twin Bed ### Highlights Balcony Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 700 sq ft - Sleeps 6 - 1 Twin Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/b479ae8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Twin Bed ### Highlights Balcony Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 646 sq ft - Sleeps 6 - 1 Twin Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/b479ae8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 1 Twin Bed (Attic) ### Highlights Separate dining area Separate sitting area Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer Dining table Flat-screen TV - 700 sq ft - Sleeps 6 - 1 Twin Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/0a2f4d5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, Multiple Beds ### Highlights Furnished patio Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 1292 sq ft - Sleeps 8 - 3 Double Beds and 1 Double Sofa Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/e4125371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Multiple Beds, Accessible, Non Smoking ### Highlights Balcony Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 915 sq ft - Sleeps 6 - 4 Twin Beds and 1 Double Sofa Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/e4125371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access) ### Highlights Balcony Separate dining area Separate sitting area Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer Dining table - 431 sq ft - Sleeps 2 - 2 Twin Beds and 1 Double Sofa Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/e4125371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, Multiple Beds, Non Smoking 9.6 Exceptional 4 reviews ### Highlights Balcony Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 646 sq ft - Sleeps 2 - 2 Twin Beds and 1 Double Sofa Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/b479ae8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, Multiple Beds (Superior Studio) ### Highlights Balcony Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 646 sq ft - Sleeps 3 - 2 Twin Beds and 1 Double Sofa Bed ![Premium bedding, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3180000/3180000/3179918/b479ae8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio, Multiple Beds (Superior Studio) ### Highlights Balcony Separate dining area Separate sitting area Fireplace Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 646 sq ft - Sleeps 3 - 2 Twin Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRazlog-Hotels-Balkan-Jewel-Resort-And-Chalets.h3179918.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRazlog-Hotels-Balkan-Jewel-Resort-And-Chalets.h3179918.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.85576%2C23.41688&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RwxdFD220oqetumSK4TJeZYc9bo=) Razlog Valley, Razlog, 2760 #### What's nearby - Pirin Golf and Country Club - 8 min walk - 0.7 km - Bansko Ski Resort - 16 min drive - 14.0 km - Vihren - 16 min drive - 14.0 km - Bansko Gondola Lift - 17 min drive - 14.4 km - Ski Bansko - 33 min drive - 22.8 km #### Getting around - Sofia Airport (SOF) - 140 min drive #### Restaurants - ‪BOX - ‬9 min drive - ‪Канчето (Kancheto) - ‬10 min drive - ‪Casa di Papi - ‬10 min drive - ‪Тенекията - ‬9 min drive - ‪Octopus - ‬20 min walk ## About this property ### The Balkan Jewel Resort, Trademark Collection by Wyndham Upscale family-friendly hotel adjacent to a golf course A poolside bar, a terrace, and a garden are just a few of the amenities provided at The Balkan Jewel Resort, Trademark Collection by Wyndham. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski passes, and ski equipment rentals. Treat yourself to a body treatment, a detox wrap, or a Swedish massage at the onsite spa. Enjoy the gym, as well as activities like horseback riding. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and an arcade/game room. You'll also find perks like: - An indoor pool and an outdoor pool, along with sun loungers and pool umbrellas - A free area shuttle, bike rentals, and babysitting (surcharge) - A computer station, a vending machine, and a banquet hall - Multilingual staff, concierge services, and luggage storage Room features All 160 rooms include comforts such as premium bedding and separate sitting areas, in addition to perks like free WiFi and safes. Extra conveniences in all rooms include: - Hypo-allergenic bedding, memory foam beds, and sofa beds - Bathrooms with tubs or showers and free toiletries - Flat-screen TVs with cable channels and DVD players - Wardrobes/closets, separate sitting areas, and separate dining areas ## Similar properties ![Sauna, steam room, body treatments, aromatherapy, hot stone massages](https://images.trvl-media.com/lodging/4000000/3020000/3019500/3019454/15c7bd2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint George Palace Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 192 reviews CA $72 CA $82 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=3019454&PinnedHotelID=3019454&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/112000000/111420000/111410300/111410231/32e36512.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Regnum Banya Thermal Hotel Razlog - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 11 reviews CA $114 CA $125 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=111410231&PinnedHotelID=111410231&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/c7361281.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Perun Lodge Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 8.0 Very good 19 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/32000000/31560000/31553300/31553223/c2031301.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ilinden Old Town Bansko - Parking included - Free WiFi - Restaurant - Breakfast available 9.8 Exceptional 9 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=31553223&PinnedHotelID=31553223&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, Turkish bath, body treatments, aromatherapy](https://images.trvl-media.com/lodging/4000000/3890000/3883900/3883858/6bb35415.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spa & Apartment Hotel Mountain Romance Bansko - Hot tub - Spa - Pet-friendly - Parking included 8.2 Very good 10 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=3883858&PinnedHotelID=3883858&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/17000000/16780000/16778700/16778662/bf6bfffe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kap House Hotel Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 23 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=16778662&PinnedHotelID=16778662&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet-friendly - Free WiFi 7.8 Good 44 reviews CA $135 CA $150 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, sun loungers](https://images.trvl-media.com/lodging/12000000/11240000/11237700/11237667/5e5e9cb9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Karina Hotel Bansko - Pool - All-inclusive - Spa - Free WiFi 7.6 Good 63 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=11237667&PinnedHotelID=11237667&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/88000000/87730000/87725300/87725260/b4fd39aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Local Stay Hotel, BW Signature Collection Razlog - Pool - Breakfast included - Spa - Pet-friendly 9.2 Wonderful 5 reviews CA $94 CA $103 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=87725260&PinnedHotelID=87725260&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/22000000/21040000/21030200/21030112/92be35d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cornelia Deluxe Residence Razlog - Pool - Breakfast included - Kitchen - Parking included 8.4 Very good 20 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=21030112&PinnedHotelID=21030112&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free area shuttle up to 5 km - Free shopping center shuttle - Free ski shuttle - Onsite parking available only on request ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - 18-hole adjacent golf course - Arcade/game room - Bicycle rentals - Billiards/pool table - Children's club - Children's pool - Full-service spa - Gym - Horseback riding/rentals - Hot tub - Indoor pool - Library - Outdoor pool - Playground - Sauna - Ski equipment rentals - Ski passes - Ski storage - Steam room - TV in common areas ### Family friendly - Arcade/game room - Babysitting (surcharge) - Children's club (surcharge) - Children's pool - Dining table - DVD player - Free area shuttle - Free supervised activities for children - In-room crib - In-room full-sized refrigerator/freezer - In-room kitchenette - In-room sofa bed - Indoor pool - Laundry facilities - Outdoor pool - Playground - Rollaway/extra bed (surcharge) - Separate in-room dining area - Snack bar/deli ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Computer station - Conference space - Meeting room ### Outdoors - Garden - In a national park - In the mountains - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 2 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Reflexology - Sports massages - Swedish massages - Turkish bath ### Accessibility - Elevator - Hardwood flooring in room - Smooth flooring in room - Tile flooring in room ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Free crib - Hypo-allergenic bedding - Memory foam mattress - Premium bedding - Rollaway/extra bed (surcharge) - Single sofa bed ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - DVD player - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Dining table - Full-sized refrigerator/freezer - Kitchenette - Oven - Room service - Separate dining area - Stovetop ### More - Connecting rooms available - Desk - Heating (climate-controlled) - Iron/ironing board - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: anytime Early check-in subject to availability An early check-in fee will be charged Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: 50 percent of room rate ### Special check-in instructions The front desk is open daily from 8:00 AM - midnight Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools A printed booking confirmation must be presented at check-in. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 20 per day Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: EUR 100 per stay We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out fee: 50 percent of room rate (subject to availability) - Rollaway bed fee: EUR 20 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 16 years old Guests must contact this property in advance to reserve onsite parking This property accepts major credit cards, debit cards, and cash Safety features at this property include a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The maximum number of cots/cribs in a room is 1. Please note that there are additional fees associated with the use of this property's leisure center and resort facilities. Guests must contact this hotel after booking to reserve a terrace or fireplace, subject to availability. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Balkan Jewel Balkan Jewel Bansko Balkan Jewel Resort Balkan Jewel Resort Bansko Balkan Resort Balkan Jewel Resort Diamond Resorts Bansko Balkan Jewel Resort Diamond Resorts Balkan Jewel Diamond Resorts Bansko Balkan Jewel Resort by Diamond Resorts Balkan Jewel Resort Razlog Balkan Jewel Razlog Balkan Jewel by Diamond s Razlog Balkan Jewel Resort and Chalets Aparthotel Balkan Jewel Resort Chalets Razlog Balkan Jewel Resort Chalets Balkan Jewel Chalets Razlog Aparthotel Balkan Jewel Resort and Chalets Razlog Aparthotel Balkan Jewel Resort and Chalets Balkan Jewel Resort and Chalets Razlog Balkan Jewel Chalets Balkan Jewel Resort by Diamond Resorts Balkan Jewel Resort Razlog Balkan Jewel Chalets ## Frequently asked questions ### Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a pool? > Yes, this property has an indoor pool, an outdoor pool, and a children's pool. ### Is The Balkan Jewel Resort, Trademark Collection by Wyndham pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at The Balkan Jewel Resort, Trademark Collection by Wyndham? > Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at The Balkan Jewel Resort, Trademark Collection by Wyndham? > Check-out is at noon. Late check-out is available for a 50% fee (subject to availability). ### Where is The Balkan Jewel Resort, Trademark Collection by Wyndham located? > Located near the slopes, this Razlog hotel is in the mountains and within 9 mi (15 km) of Paisii Hilendarski Historical Center, Bansko Ski Resort, and Bansko Gondola Lift. SkiBansko by Traventuria and Vihren are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 28 8 - Good 15 6 - Okay 6 4 - Poor 5 2 - Terrible 4 ### 8.8/10 Cleanliness ### 8.0/10 Staff & service ### 7.0/10 Amenities ### 8.0/10 Property conditions & facilities ### 6.8/10 Eco-friendliness ### 6/10 Okay #### Per Jul 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Cheap, clean and ok good food. ##### Per Stayed 1 night in Jul 2024 ### 8/10 Good #### Fanny Oct 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine. ##### Fanny Stayed 1 night in Oct 2024 ### 6/10 Okay #### Adar Aug 10, 2024 Disliked: Staff & service, property conditions & facilities #### Nice place We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there. ##### Adar Stayed 8 nights in Aug 2024 ### 10/10 Excellent #### Lyubomir Jul 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property. Will be back! Thank you ##### Lyubomir Stayed 5 nights in Jul 2024 ### 2/10 Terrible #### Wan Ju Jun 7, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The room is not updated. Mattresses are too old with spring coil noise once you sit on. Room is big but many things are out of orders such as bedside table lights are not on, no power charging sockets. Shower is very small. ##### Wan Ju Stayed 1 night in May 2025 ### 10/10 Excellent #### Veselka Jun 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower. ![](https://a.travel-assets.com/ugc/hotel-reviews/50F4146D345E953E7BAB1E1EFAB1F43EE6C300221718032235682.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Veselka Stayed 1 night in Jun 2024 ### 8/10 Good #### igor Aug 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments. ##### igor Stayed 1 night in Aug 2023 ### 4/10 Poor #### Tina Feb 22, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is not a 4 star. Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked. Pool aree dirty and run down. ##### Tina Stayed 7 nights in Feb 2025 ### 4/10 Poor #### Yordan Mar 6, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service The appartment was clean and big enough to accomodate five people. There was a fireplace, which was really nice to have. Unfortunately, the things we didn't like were more than what we liked: during the whole stay (8 days) the towels where changed only once and after our requeste; the air in the SPA center was cold, the there were three saunas, but only one was working; the water in the swimming pool was very cloudy and I didn't let my kids in it (it was like that during the whole stay). The food in the restaurant was OK, but almost the same every day and not much choice. For breakfast there was a local dish called banitsa, which is really good pastry, when it is freshly baked and homemade, but unfortunately the one in the restaurant was from the frozen one sold in the shops (equivalent of the frozen pizza). As a whole I wouldn't recommend it as the cost was not cheap, but the quality of the service was not what you would expect. ##### Yordan Stayed 8 nights in Feb 2025 ### 2/10 Terrible #### Fisnik Jan 8, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel experience ever! This hotel deserves zero stars. From the moment we arrived, the service was atrocious. The head waiter was incredibly rude, condescending, and unprofessional. He treated us like an inconvenience and made us feel unwelcome. The food was equally disappointing. It was bland, poorly prepared, and lacked any flavor. The cleanliness of the hotel was also subpar. Our room was dusty, the bathroom wasn't properly cleaned, and the overall hygiene standards were questionable. The service throughout the hotel was consistently terrible. Staff were unhelpful, slow to respond, and seemed uninterested in providing any kind of assistance. This was by far the worst hotel experience I have ever had. I would strongly advise anyone considering staying here to look elsewhere. ##### Fisnik Stayed 3 nights in Jan 2025 ### 8/10 Good #### eric Jun 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Grand appart et chouette piscine interieure ##### eric Stayed 1 night in May 2025 ### 6/10 Okay #### Adnan Feb 3, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities gut ##### Adnan Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Maike Aug 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sehr erholsam, idyllische gelegen am Rande des Piringebirge. Schöne Poolanlage, sowohl innen als auch aussen. Frühstück reichhaltig. ##### Maike Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Verified traveller Mar 31, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again. ##### Verified traveller Stayed 5 nights in Jul 2018 ### 4/10 Poor #### Verified traveller Jan 7, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!! ##### Verified traveller Stayed 3 nights in Jan 2020 ### 6/10 Okay #### Sergey Feb 12, 2018 Liked: Cleanliness, staff & service Так себе номер. В спальне нет телевизора, в гостиной очень маленький. В ванной комнате не повернуться, очень тесная. ##### Sergey Stayed 2 nights in Feb 2018 ### 10/10 Excellent #### Kwok Jan 30, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stayed for a weekend ski Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town. ##### Kwok Stayed 2 nights in Jan 2018 ### 4/10 Poor #### Emmanouil Jan 1, 2018 Liked: Cleanliness, room comfort #### Good budget stay at bansko area nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived. ##### Emmanouil ### 10/10 Excellent #### Vasiliki Dec 28, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Μια υπεροχη διαμονη! Το ξενοδοχειο ειναι εξαιρετικο με πολυ ομορφα και ζεστα δωματια!Φανταστειτε πως ειχαμε τζακι στο δωματιο μας και δεν χρειαστηκε καν να το αναψουμε λογω της αρκετης ζεστης που επικρατουσε!Ο χωρος του σπα πολυ καλος και καθαρος οπως επισης και το εστιατοριο!Το Μπανσκο βρισκεται 7 λεπτα μακρια με το αυτοκινητο!Θα ξαναπηγαιναμε σιγουρα! ##### Vasiliki Stayed 5 nights in Dec 2017 ### 4/10 Poor #### Verified traveller Oct 11, 2017 Liked: Cleanliness, room comfort #### Wouldn't recommend it The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead. ##### Verified traveller Stayed 2 nights in Oct 2017 ### 10/10 Excellent #### Nour Hussein Apr 17, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### lovely please and food Very good condition and nice people the location is also amazing ##### Nour Hussein ### 10/10 Excellent #### Verified traveller Apr 17, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nettes hotel in razlog, in nächter näher zu bansko Es war ein schöner Aufenthalt, Zimmer sehr komfortabel. Die Badelandschaft schön jedoch hätten Säuberugsgegenstände aus der Badelandschaft entfernt werden sollen, jene stören etwas das Gesamtbild. ##### Verified traveller ### 10/10 Excellent #### Stefan & Abbie Jan 5, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent experience The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing. ##### Stefan & Abbie ### 10/10 Excellent #### Verified traveller Dec 28, 2016 Liked: Staff & service, property conditions & facilities, room comfort #### Value for money.. Very nice big rooms...inside swimming pool good it could be more hot,the steam bath and the sauna very nice...at the restaurant the food a la carte was good,the brekfast has only the basic... ##### Verified traveller ### 8/10 Good #### Stergios Dec 27, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Value formoney value for money ##### Stergios ## Expedia's Latest Trends ### Hotels > [Impressive Punta Cana](https://www.expedia.ca/Punta-Cana-Hotels-Impressive-Punta-Cana.h27573282.Hotel-Information) > > [Hotels near Fremont Street](https://www.expedia.ca/Fremont-Street-Hotels.0-l6340864-0.Travel-Guide-Filter-Hotels) > > [Hotels near Walt Disney World® Resort](https://www.expedia.ca/Walt-Disney-World-Resort-Hotels.0-l6034120-0.Travel-Guide-Filter-Hotels) > > [Hotels in St. John's](https://www.expedia.ca/St-Johns-Hotels.d181832.Travel-Guide-Hotels) > > [Condo Rentals Kihei](https://www.expedia.ca/Kihei-Condos.d9304-aaCondos.Travel-Guide-Accommodation) > > [Residence Inn by Marriott London Tower Bridge](https://www.expedia.ca/London-Hotels-Residence-Inn-By-Marriott-London-Tower-Bridge.h19342563.Hotel-Information) > > [Angel Of The Winds Casino Resort](https://www.expedia.ca/Everett-Hotels-Angel-Of-The-Winds-Casino-Resort.h9689970.Hotel-Information) > > [Banana Island Resort Doha By Anantara](https://www.expedia.ca/Doha-Hotels-Banana-Island-Resort-Doha-By-Anantara.h7428398.Hotel-Information) > > [SandmanHotels Hotels in Golden](https://www.expedia.ca/Golden-Hotels-Sandman-Hotels.0-0-d6058316--bSandmanHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Weyburn](https://www.expedia.ca/Weyburn-Hotels.d182017.Travel-Guide-Hotels) > > [Plantation House Bed & Breakfast](https://www.expedia.ca/Peterborough-Hotels-Plantation-House-Bed-Breakfast.h12535339.Hotel-Information) > > [Hotel Canandaigua, Tapestry Collection by Hilton](https://www.expedia.ca/Rochester-Hotels-Hotel-Canandaigua.h50896866.Hotel-Information) > > [Old Faithful Snow Lodge & Cabins - Inside the Park](https://www.expedia.ca/Yellowstone-National-Park-Hotels-Old-Faithful-Snow-Lodge-Cabins-Inside-The-Park.h9674998.Hotel-Information) ### Flights > [Flights from Edmonton (YEG) to Newcastle-upon-Tyne (NCL)](https://www.expedia.ca/lp/flights/yeg/ncl/edmonton-to-newcastle) > > [Flights from Cassidy (YCD) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/ycd/yvr/nanaimo-to-vancouver) > > [Flights from Calgary (YYC) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyc/yvr/calgary-to-vancouver) > > [Flights from Tampa (TPA) to Miami (MIA)](https://www.expedia.ca/lp/flights/tpa/mia/tampa-to-miami) > > [Flights from Edmonton (YEG) to Sao Paulo (GRU)](https://www.expedia.ca/lp/flights/yeg/gru/edmonton-to-sao-paulo) > > [Flights from Charlottetown (YYG) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yyg/yul/charlottetown-to-montreal) > > [Delta](https://www.expedia.ca/Delta-Flights.cDL.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Dubai (DXB)](https://www.expedia.ca/lp/flights/yyz/dxb/toronto-to-dubai) > > [Flights from Canada](https://www.expedia.ca/lp/flights/31/flights-from-canada) ### Cars > [Car rentals in Hollywood](https://www.expedia.ca/Car-Rentals-In-Hollywood.d6076.Car-Rental-Guide) > > [Car rentals in Moncton](https://www.expedia.ca/Car-Rentals-In-Greater-Moncton-Intl.d6033704.Car-Rental-Guide) ### Packages > [Summerhill Pyramid Winery](https://www.expedia.ca/Summerhill-Pyramid-Winery-Okanagan-Mission.d6072753.Vacation-Attraction) ### General > [Visit Sandusky](https://www.expedia.ca/Sandusky.dx6034855)