Nos merveilleux cottages à Palmdale

« My room was not cleaned sufficiently. The bathroom floor was filthy and unmopped with hair all over it. The used soap was still left in the soapdish, however, there were clean towels. The TV remote had dead batteries. When I turned down the made up bed I found used sheets that had obviously not been changed. The pillow cases appeared to have been the only thing changed. The staff on duty was very apologetic and went to my room and remade the bed with clean linens. She said she would talk to the...

« I was very disappointed with our stay. The hotel looked nothing like the pictures on Expedia, which was very misleading. Our room key only worked about half the time, causing constant issues when trying to get into our room. We had three women staying in the room, so we needed extra towels, shampoo, and conditioner. When we requested more, we were told we needed to bring the empty shampoo and conditioner bottles to the front desk before receiving replacements. I have never been asked to do that...