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Hotel Palacio Maya

4.0 star property
Art Deco hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Photo gallery for Hotel Palacio Maya

Exterior
Exterior
Exterior
Daily buffet breakfast for a fee
1 bedroom, premium bedding, down comforters, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

9.2 out of 10
Wonderful
(29 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Premium bedding
Down duvet
Separate bedroom
  • 301 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
Separate bedroom
Down duvet
  • 753 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Separate bedroom
Down duvet
Blackout drapes/curtains
Private bathroom
  • 893 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Suite, Bathtub

Suite, Bathtub

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Separate bedroom
Down duvet
Blackout drapes/curtains
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Premium bedding
Down duvet
Separate bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Separate bedroom
Down duvet
Blackout drapes/curtains
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down comforters, minibar

Studio Suite, 1 Queen Bed, Pool View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Premium bedding
Down duvet
Separate bedroom
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Master

1 bedroom, premium bedding, down comforters, minibar

Suite Master

  • 893 sq ft
  • Sleeps 6

View all photos for Suite Presidential

1 bedroom, premium bedding, down comforters, minibar

Suite Presidential

  • 753 sq ft
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 247 sq ft
  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, down comforters, minibar

Suite

  • 409 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, premium bedding, down comforters, minibar

Room Superior

  • 581 sq ft
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 236 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, premium bedding, down comforters, minibar

Suite Deluxe

  • 538 sq ft
  • Sleeps 4

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About the area

Located in Mérida, Hotel Palacio Maya is in the city center. Paseo de Montejo and Plaza Grande are notable landmarks, and the area's natural beauty can be seen at Parque Santa Lucía. U.S. Consulate General Mérida and Yucatan International Convention Center are two other places to visit that come recommended.
Visit our Mérida travel guideOpens in a new window
Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000

What's nearby

  • Paseo de Montejo - 5 min walk - 0.4 km
  • Yucatan International Convention Center - 8 min walk - 0.7 km
  • U.S. Consulate General Mérida - 11 min walk - 1.0 km
  • Parque Santa Lucía - 18 min walk - 1.5 km
  • Mérida Cathedral - 2 min drive - 1.9 km

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪TEYA - Gastronomía Yucateca Viva - ‬5 min walk
  • ‪Crabster - ‬6 min walk
  • Yerba Santa
  • ‪La Exquina - ‬7 min walk
  • ‪Hop 3 The Beer Experience - ‬6 min walk

About this property

Hotel Palacio Maya

Upscale hotel near Paseo de Montejo
Located close to Yucatan International Convention Center and U.S. Consulate General Mérida, Hotel Palacio Maya provides a poolside bar, a free daily manager's reception, and a rooftop terrace. The on-site local and international cuisine buffet restaurant, BALAM, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with a garden and a bar.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), an elevator, and coffee/tea in the lobby
  • A 24-hour front desk, tour/ticket assistance, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 63 rooms boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 180.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults, and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Does Hotel Palacio Maya have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Hotel Palacio Maya?

As of Aug 15, 2025, prices found for a 1-night stay for 2 adults at Hotel Palacio Maya on Aug 31, 2025 start from CA $49.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Palacio Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palacio Maya?

Self parking is free at this property.

What time is check-in at Hotel Palacio Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Palacio Maya?

Check-out is at noon.

Where is Hotel Palacio Maya located?

Located in Mérida Centro, this hotel is within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. U.S. Consulate General Mérida and Parque Santa Lucía are also within 1 mi (2 km).

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Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1002 reviews
Rating 8 - Good. 280 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose A. T.

Liked: Cleanliness, staff & service, property conditions & facilities
Centric and beautiful and excellent restaurant
Stayed 1 night in Aug 2025

10/10 Excellent

Aída Noemí

Liked: Amenities
Excelente
Stayed 1 night in Jul 2025

8/10 Good

Richard

Nice area
Stayed 3 nights in Jun 2025

10/10 Excellent

RHONDA ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again
Stayed 5 nights in Jun 2025

10/10 Excellent

Mildred elsirhe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ii
Stayed 1 night in Aug 2025

6/10 Okay

Leonel

Liked: Cleanliness
Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.
Stayed 2 nights in Jun 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
This place was fine for a quick overnight but I wouldn’t stay here for multiple days
Stayed 1 night in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This is definitely my go-to place perfect location always clean rooms and very friendly staff for an extremely affordable price.
Stayed 1 night in Jan 2025

10/10 Excellent

Ferman

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Apr 2025

10/10 Excellent

Nelson Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with amazing staff. Hotel was very clean with with great amenities. Locations is good close enough to walk to down town but not noisy at night
Stayed 4 nights in Feb 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ayuha

Liked: Cleanliness, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in May 2025

6/10 Okay

ELIZABETH

Disliked: Staff & service, amenities, property conditions & facilities
I like that it was walking distance from Paseo Montejo, but the installations need repairs, the seating area by the pool the cushions had horrible stains, some of the staff were nice others not so much, specially the bellboy at the entrance, we end up parking and getting out car from the parking just to avoid him, we find hair on the pillows when we got there, that lead us to believe that at least the pillow cases were not changed. The food was just ok, we definitely needed to go out to restaurants for good food.
Stayed 5 nights in Jul 2025

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here all the time when I visit Merida. It’s always clean and the staff is always very friendly and helpful!
Stayed 12 nights in Feb 2025

8/10 Good

JAVIER EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Jul 2025

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hidden gem
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the same hotel a dozen times it's very clean super friendly staff great breakfast options and right off the path of the main strip.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in centro

Loved this little gem in the middle of centro. Beautiful garden are with hammocks and sun beds and a pool, good bar service, nice breakfast buffet and great greeting service from the valet and front desk. Rooms are huge, I had one with the jacuzzi tub that I used twice. Good a/c, lots of water and nice and quiet. Will definitely stay again!
Stayed 1 night in Apr 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful and kind staff!
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel right in Centro

Wonderful hotel in a great location - and free parking. The suite was HUGE. Beautiful balcony reminiscent of Merida’s glory days. Breakfast buffet with everything you could imagine.
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred place to stay when I'm in Merida off the beaten path but only two blocks from the main strip. Several fantastic coffee shops within a block and the staff speaks English.
Stayed 2 nights in Jan 2025

10/10 Excellent

Krisztina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time enjoyed the stay, everybody was friendly,easy check in and out. Walking distance to most of the main attraction. Just about 10 min from La Negrota
Stayed 7 nights in Jan 2025

6/10 Okay

Victor

The place has great potential but ownership needs to improve many areas and feels a bit neglected. Areas for improvement are the bar area which is almost non existent, improve room to restaurant communication, improve staff training, provide hot water for shower, provide other eating option at restaurant.
Stayed 4 nights in Apr 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Good experience
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The garden is a beautiful, peaceful oasis. The room and the AC are great!
Stayed 1 night in Nov 2024