Title: Hacienda Santa Cruz (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=2298&destination=M%C3%A9rida%2C+Yucat%C3%A1n%2C+Mexico&selected=2418457&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Santa Cruz Escape to an oasis near Mérida Cathedral where you can indulge in hydrotherapy or relax poolside under shaded umbrellas. ## Photo gallery for Hacienda Santa Cruz ![2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/29c1cc61.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/4dc86d2c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Chapel - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/53a53057.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/0228d588.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/3e6a1216.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Mérida Cathedral, Hacienda Santa Cruz offers a luxurious getaway with shopping on site and al fresco dining at the on-site restaurant. Treat yourself to hydrotherapy or a massage at the spa, enjoy poolside cocktails by one of two outdoor pools, and stay connected with in-room WiFi. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Breakfast available ## Room options ### Check availability for these dates Tonight [Mar. 17 - Mar. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 18 - Mar. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 6 of 6 rooms ### View all photos for Deluxe Room, 2 Double Beds (Matrimonial) ![Deluxe Room, 2 Double Beds (Matrimonial)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/ed4ca289.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds (Matrimonial) - Sleeps 2 - 2 Double Beds ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/501544c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed - Sleeps 2 - 1 King Bed ### View all photos for Presidential Room, 1 King Bed ![Presidential Room, 1 King Bed](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/e3d8c952.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room, 1 King Bed - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, Multiple Beds ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/ab335677.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Multiple Beds - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Bed ### View all photos for Superior Room, Multiple Beds ![Superior Room, Multiple Beds](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/0a4c893b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Multiple Beds 10.0 Exceptional 1 review - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ### View all photos for Family Room, Multiple Beds ![Family Room, Multiple Beds](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/d55494eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds - Garden view - 534 sq ft - Sleeps 7 - 1 King Bed, 2 Twin Beds and 1 Queen Bed ## You may also like Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/93000000/92360000/92358700/92358626/216cc59f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viatura Hacienda Xtojil, Yucatan, Merida, with Optional All Inclusive Timucuy - Pool - All-inclusive - Pet friendly - Parking included 10.0 Exceptional 4 reviews CA $212 CA $289 total includes taxes & fees Apr 16 - Apr 17 [](https://www.expedia.ca/Merida-Hotels-VIATURA.h92358626.Hotel-Information?chkin=2026-4-16&chkout=2026-4-17&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=75078b14-10f2-4b16-8136-843c9593d75f&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/109000000/108560000/108555300/108555280/0e8ef06e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Adoro Hotel Boutique Mérida Centro - Pool - Spa - Free WiFi - Restaurant 9.8 Exceptional 72 reviews CA $361 CA $435 total includes taxes & fees Apr 1 - Apr 2 [](https://www.expedia.ca/Merida-Hotels-Adoro.h108555280.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=75078b14-10f2-4b16-8136-843c9593d75f&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15840000/15836200/15836121/44d232a2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Chablé Yucatán Chocholá - Pool - Breakfast included - Spa - Pet friendly 9.8 Exceptional 147 reviews CA $1,179 CA $1,640 total includes taxes & fees Apr 6 - Apr 7 [](https://www.expedia.ca/Merida-Hotels-Chable-Yucatan.h15836121.Hotel-Information?chkin=2026-4-6&chkout=2026-4-7&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=75078b14-10f2-4b16-8136-843c9593d75f&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/49000000/48290000/48282200/48282164/w8190h5462x5y0-e24ba59b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Merida Xcumpich - Pool - Breakfast included - Pet friendly - Parking included 9.4 Exceptional 1,112 reviews CA $159 CA $193 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Merida-Hotels-Residence-Inn-By-Marriott-Merida.h48282164.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=75078b14-10f2-4b16-8136-843c9593d75f&top_cur=CAD) Ad ![Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68100000/68099600/68099532/9ea722c1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Crowne Plaza Merida by IHG Mérida - Pool - Pet friendly - Parking included - Free WiFi 9.2 Wonderful 491 reviews CA $157 CA $189 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Merida-Hotels-AKEN-Mind-Merida-Hotel.h68099532.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=75078b14-10f2-4b16-8136-843c9593d75f&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/106000000/105420000/105415200/105415111/4c824e4c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Loreto 1893 Mérida Centro - 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Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 1,002 reviews CA $97 CA $117 total includes taxes & fees Mar 27 - Mar 28 [](https://www.expedia.ca/Merida-Hotels-City-Express-Merida.h4454770.Hotel-Information?chkin=2026-3-27&chkout=2026-3-28&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=75078b14-10f2-4b16-8136-843c9593d75f&top_cur=CAD) Ad ![4 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/124000000/123130000/123121000/123120990/73e7e6fe.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### CIGNO MEJORADA Mérida - Pool - Spa - Pet friendly - Free WiFi 10.0 Exceptional 2 reviews CA $321 CA $387 total includes taxes & fees Mar 18 - Mar 19 [](https://www.expedia.ca/Merida-Hotels-CIGNO-MEJORADA.h123120990.Hotel-Information?chkin=2026-3-18&chkout=2026-3-19&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=75078b14-10f2-4b16-8136-843c9593d75f&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Santa-Cruz.h2418457.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Santa-Cruz.h2418457.Hotel-Information) ## About the area Located in Mérida, Hacienda Santa Cruz is in a rural area and near the airport. Museum of the City of Merida and Hacienda Yaxcopoil are cultural highlights, and some of the area's notable landmarks include Plaza Grande and Municipal Palace of Merida. Don't miss out on a visit to Animaya Zoological Park. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ecotours and hiking/biking trails nearby. [Visit our Mérida travel guide](https://www.expedia.ca/Merida.dx6023536) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.87957%2C-89.65334&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=r8mXzunyymg8S2PrYzT2O8KUxBg=) Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315 ### What's nearby - ![Merida Cathedral which includes heritage architecture and night scenes](https://images.trvl-media.com/place/6261245/942b0927-7edd-4050-8f6b-0bdc75fe346f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mérida Cathedral 18 min drive \- 12.4 km - ![Plaza Grande which includes signage and a park](https://images.trvl-media.com/place/6167853/5cbedc30-9f48-477a-8be8-f06b10b1fae0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza Grande 19 min drive \- 12.4 km - Grutas de Tzabnah 11 min drive \- 10.8 km - Estadio de Beisbol Kukulkan 12 min drive \- 10.8 km - Kukulcan Stadium 12 min drive \- 10.8 km ### Getting around - Teya-Merida Station 26 min drive - Mérida International Airport (MID) 15 min drive ### Restaurants - The Italian Coffe Company 7 min drive - Los Trompos 7 min drive - Las De Guanatos 7 min drive - KFC 6 min drive - Los Henequenes 7 min drive ## About this property ### Hacienda Santa Cruz Upscale hotel near Mérida Cathedral Consider a stay at Hacienda Santa Cruz and take advantage of a poolside bar, a terrace, and shopping on site. Indulge in a sports massage, a body wrap, and a detox wrap at the onsite spa. The on-site restaurant, "Valentina", offers breakfast, lunch, dinner, light fare, and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices). You'll also enjoy the following perks during your stay: - 2 outdoor pools along with pool umbrellas - Free self parking - Cooked-to-order breakfast (surcharge), luggage storage, and a TV in the lobby - Tour/ticket assistance, wedding services, and a banquet hall Room features All guestrooms at Hacienda Santa Cruz have thoughtful touches such as premium bedding and pillow menus, in addition to amenities like free WiFi and laptop-compatible safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and hair dryers - 42-inch plasma TVs with satellite channels - Daily housekeeping and phones ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/2000000/1450000/1442200/1442108/8d3e49e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Mercedes Merida, Curio Collection by Hilton Mérida Centro - Pool - Pet friendly - Parking included - Free WiFi 9.0 Wonderful 1,108 reviews CA $125 CA $151 total includes taxes & fees Apr 8 - Apr 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=1442108&PinnedHotelID=1442108&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges, swim-up bar, poolside bar](https://images.trvl-media.com/lodging/49000000/48990000/48984800/48984778/29d90dfe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Xcanatun, Angsana Heritage Collection Mérida - Pool - Spa - Pet friendly - Parking included 9.4 Exceptional 493 reviews CA $226 CA $295 total includes taxes & fees Mar 23 - 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Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=42663915&PinnedHotelID=42663915&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool views ](https://images.trvl-media.com/lodging/2000000/1640000/1633000/1632922/915df939.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Piedra De Agua Hotel Boutique Mérida Mérida Centro - Pool - Spa - Free WiFi - Restaurant 8.2 Very good 203 reviews CA $235 CA $283 total includes taxes & fees Apr 16 - Apr 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=1632922&PinnedHotelID=1632922&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2418457,1442108,48984778,103915730,19340) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant ### Restaurants on site - "Valentina" ### Things to do - 2 outdoor pools - Full-service spa - Shopping - Steam room - TV in common areas ### Family friendly - 2 outdoor pools - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Conference center - Meeting room ### Outdoors - Garden - In a regional park - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hydrotherapy - Outdoor treatment areas - Prenatal massages - Reflexology - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Doorbell and phone notification - No elevator - Wheelchair accessibility ### More - 1 floor - Banquet hall - Built in 1640 - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Down comforter - Pillow menu - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper ### Entertainment - 42-inch plasma TV with satellite channels ### Food and drink - Minibar ### More - Connecting rooms available - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 7:00 AM to 7:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hacienda Santa Cruz Hacienda Santa Cruz Hotel Hacienda Santa Cruz Hotel Merida Hacienda Santa Cruz Merida Hacienda Hotel Santa Cruz Palomeque Hacienda Santa Cruz Hotel Mérida Hacienda Santa Cruz Mérida Hacienda Santa Cruz Hotel Hacienda Santa Cruz Mérida Hacienda Santa Cruz Hotel Mérida ## Frequently asked questions ### Does Hacienda Santa Cruz have a pool? ### Is Hacienda Santa Cruz pet-friendly? ### How much is parking? ### What time is check-in at Hacienda Santa Cruz? ### What time is check-out at Hacienda Santa Cruz? ### Where is Hacienda Santa Cruz located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hacienda Santa Cruz Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 6.4 Location ### 8.6 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 46 8 - Good 19 6 - Okay 6 4 - Poor 5 2 - Terrible 4 ## Reviews Verified ### 10/10 Excellent #### Warren Jan 4, 2026 Liked: Cleanliness, amenities, property conditions & facilities Spotless room, beautiful grounds, helpful staff. ##### Warren Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Gene Jul 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Secluded Hacienda This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people! ![](https://a.travel-assets.com/ugc/hotel-reviews/d9e0b56f-b6e6-41a9-a5dd-f3ecea585029-1753980235644.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gene Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Michael Jan 30, 2026 Liked: Cleanliness, amenities, property conditions & facilities Beautiful and historic property, lovely rooms and huge bathrooms. The grounds are amazing but seem 50% inactive and it was eerily empty for our visit in late January. Also, few staff speak English. Location is 30 minutes from center of Merida. Still, we loved it and recommend it. ##### Michael Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### vivian Nov 21, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place and great friendly service. Food is amazing! ##### vivian Stayed 3 nights in Nov 2022 Verified ### 10/10 Excellent #### Candy Feb 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful! ##### Candy Verified ### 10/10 Excellent #### Verified traveller Feb 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place. ##### Verified traveller Stayed 2 nights in Feb 2023 Verified ### 8/10 Good #### Bertrand Jun 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there? ##### Bertrand Stayed 3 nights in May 2024 Verified ### 4/10 Poor #### Carlos Oct 14, 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel. ##### Carlos Stayed 1 night in Oct 2024 Verified ### 6/10 Okay #### Angelina Maria Eugenia Dec 15, 2025 Liked: Property conditions & facilities Disliked: Amenities Lo bueno, la hacienda y sus espacio, los detalles en la gabitaciones muy lindas, el desayuno en la terraza, el servicio y trato del personal. LO MALO, todos los días hay fiesta de noche, abrumador el sonido, la tranquilidad no es compatible con los fiestones de noche TODOS LOS DIAS.Alimentos con aceite rancio o platos con sabor a jobon, el costo no es equivalente a la calidad de los productos. Se desatiende al huésped por estar atentos a los detalles y preparativos de las fiestas. Es una lástima, debido a que vulneran la experiencia del huésped que busca tranquilidad y confort por festejos TOFOS LOS DIAS QUE INCLUYEN JUEGOS PIROTECNICOS Y NI LES AVISAN A LOS HUESPEDES, NO VAYAN CON NIÑOS CHIQUITOS, ESO ES TERRIBLE. SI CAMBIAN ESO SERIA PERFECTA. ##### Angelina Maria Eugenia Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Guillermo Nov 6, 2025 Liked: Cleanliness, staff & service, amenities Toda la propiedad y el personal ##### Guillermo Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Enrique López de los Ríos Nov 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo bien con la reserva. Solo que reservamos la presidencial y nos la cambiaron a la mera hora sin avisar. Mal por el hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/926787cb-63da-4972-8679-487013496630-1762204534547.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01e27a02-053a-4c09-ba39-b8152f3dd9d1-1762204537299.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Enrique López de los Ríos Stayed 3 nights in Oct 2025 Verified ### 8/10 Good #### RICARDO Aug 26, 2025 Liked: Staff & service, amenities, property conditions & facilities todo ##### RICARDO Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Daniel cordero Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es una hacienda hermosa , con unos jardines increíbles ##### Daniel cordero Stayed 3 nights in Aug 2025 Verified ### 6/10 Okay #### Irasema Aug 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido ##### Irasema Stayed 2 nights in Aug 2025 Verified ### 10/10 Excellent #### Anne Jul 30, 2025 Sehr schöne Unterkunft ##### Anne Stayed 5 nights in Jul 2025 Verified ### 10/10 Excellent #### NESTOR DE JESÚS CORTES Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Lugar muy bello bendiciones ##### NESTOR DE JESÚS CORTES Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### ITZIAR Aug 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelentes instalaciones, servicio excelente, una maravilla ! ##### ITZIAR Stayed 3 nights in Aug 2024 Verified ### 10/10 Excellent #### Carolina Jul 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente habitaciones y restaurante ##### Carolina Stayed 1 night in Jul 2024 Verified ### 4/10 Poor #### Octavio De La Torre Jul 4, 2024 Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café. ##### Octavio De La Torre Stayed 1 night in Jul 2024 Verified ### 4/10 Poor #### Diana Jun 24, 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras. ##### Diana Stayed 1 night in Jun 2024 Verified ### 6/10 Okay #### patty Jun 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats. ##### patty Stayed 1 night in Jun 2024 Verified ### 10/10 Excellent #### Gustavo Alejandro Mar 23, 2024 Liked: Staff & service, property conditions & facilities Me gusto la experiencia ##### Gustavo Alejandro Stayed 1 night in Mar 2024 Verified ### 10/10 Excellent #### Estela Feb 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am ##### Estela Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### MONICA Jan 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!! ##### MONICA Stayed 1 night in Jan 2024 Verified ### 8/10 Good #### Emmanuel Jun 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities El lugar es muy lindo y el personal da un trato excelente, lo unico que podría mejorar seria en los alimentos ##### Emmanuel Stayed 1 night in Jun 2023 ### Expedia's Latest Trends ### Hotels > - [Cabin Rentals Gander](https://www.expedia.ca/Gander-Cabins.d4056-aaCabins.Travel-Guide-Accommodation) > - [Family Hotels in Back Bay](https://www.expedia.ca/Back-Bay-Boston-Hotels-Family-Hotel.0-n800016-0-tFamilyHotel.Travel-Guide-Filter-Hotels) > - [The Fish Bowl - Oceanside of Boulevard in Surfside Beach](https://www.expedia.ca/Myrtle-Beach-Hotels-The-Fish-Bowl-Oceanside-Of-Boulevard-In-Surfside-Beach.h36354296.Hotel-Information) > - [The Alpine Lodge](https://www.expedia.ca/Lake-George-Hotels-The-Alpine-Lodge.h5179323.Hotel-Information) > - [Hacienda Cenote San Ignacio](https://www.expedia.ca/Merida-Hotels-Hotel-Boutique-Cenote-San-Ignacio.h41177878.Hotel-Information) > - [Hotels near Matehuala Cathedral](https://www.expedia.ca/Matehuala-Cathedral-Hotels.0-l553248621582419847-0.Travel-Guide-Filter-Hotels) > - [Hotels in Downtown Edmonton](https://www.expedia.ca/Downtown-Edmonton-Edmonton-Hotels.0-n6057885-0.Travel-Guide-Filter-Hotels) > - [Thon Thean Hotel ](https://www.expedia.ca/Phnom-Penh-Hotels-Thon-Thean-Hotel.h106281563.Hotel-Information) > - [Luxury Hotels in Tustin](https://www.expedia.ca/Tustin-Hotels-Luxury-Hotel.0-0-d3000442866-tLuxuryHotel.Travel-Guide-Filter-Hotels) > - [Hotel Trianon](https://www.expedia.ca/Veracruz-Hotels-Hotel-Trianon.h6439396.Hotel-Information) > - [Castles India](https://www.expedia.ca/India-Castles.d80-aaCastles.Travel-Guide-Accommodation) ### Flights > - [Flights from Kelowna](https://www.expedia.ca/lp/flights/3997/flights-from-kelowna) > - [Flights from Calgary (YYC) to Comox (YQQ)](https://www.expedia.ca/lp/flights/yyc/yqq/calgary-to-comox) > - [Flights from Dieppe (YQM) to Auckland (AKL)](https://www.expedia.ca/lp/flights/yqm/akl/moncton-to-auckland) > - [Flights from Mississauga (YYZ) to Suðurnesjabær (KEF)](https://www.expedia.ca/lp/flights/yyz/kef/toronto-to-reykjavik) > - [Flights from Goffs (YHZ) to Winnipeg (YWG)](https://www.expedia.ca/lp/flights/yhz/ywg/halifax-to-winnipeg) > - [Flights from Narita (NRT) to Kathmandu (KTM)](https://www.expedia.ca/lp/flights/nrt/ktm/tokyo-to-kathmandu) ### Cars > - [Hertz Car Rentals In Ministro Pistarini Intl](https://www.expedia.ca/Hertz-Car-Rentals-In-Ministro-Pistarini-Intl.d4545093-c40.Car-Rental-Guide-Suppliers) ### Cruise ### Packages > - [Iceland Vacations](https://www.expedia.ca/Iceland.d79.Destination-Travel-Guides) > - [Budapest Vacations](https://www.expedia.ca/Budapest.d179994.Destination-Travel-Guides) > - [Westside Recreation Centre](https://www.expedia.ca/Westside-Recreation-Centre-Southwest-Calgary.d553248621532864149.Vacation-Attraction) ### General > - [Visit La Conner](https://www.expedia.ca/La-Conner.dx55780)