Cour

Peppers Moonah Links Resort – Avis

4 out of 5
Peppers Moonah Links Resort
55 Peter Thomson Drive, Fingal, VIC

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 512 avis sur 1000." "
Note de 8 – Bien, d’après 327 avis sur 1000." "
Note de 6 – Acceptable, d’après 107 avis sur 1000." "
Note de 4 – Médiocre, d’après 41 avis sur 1000." "
Note de 2 – Terrible, d’après 13 avis sur 1000." "

8,8/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

8,4/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Sahar

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tres bon hotel!
Voyage de loisir et de decouverte de la peninsule de Mornington. Une pure merveille. L'hotel etait super et tres bien place pour tout bien explorer. Le seul inconvenient de l'hotel ce sont les coussins du lit. Ils ont vraiment besoin d'etre renouvelles!! Par contre, le lit lui etait super confortable. On reviendra tres certainement
General Manager a répondu le 9 janv. 2017
Dear Guest Thank you so much for your feedback we are extremely happy to hear that you enjoyed your stay. We have shared your comments with all our staff. We look forward to welcoming you back to Moonah Links for a much better and enjoyable experience Best Regards Hotel Management Team

4/10 – Médiocre

Darren

Voyage en famille
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
The room was well laid out and a good size for 2. The shower was amazing, I love the large shower head. The views from the room were great, looking out to the golf course. Unfortunately the split system in the room had an extremely loud whistle so we couldn't heat the room for any longer than a few mins. we didn't want to blast the TV up to loud incase of upsetting near by rooms. Not having tissues in the room also caused us to use the toilet rolls to blow our noses. There is no mini bar available but wasn't a big deal. I thought the breakfast was OK. Overall for the cost I was disappointed, mostly due to the split system and basic little things like tissues. Luckily the local towns are fantastic, we had some good food and bought some good wine, Cheers
Séjour de 1 nuit en mai 2024
Hugh M. - Front Office Supervisor a répondu le 21 mai 2024
Thank you for taking the time to provide detailed feedback on your recent stay with us. We're delighted to hear that you enjoyed the layout of the room, the amazing shower, and the stunning views of the golf course. However, we sincerely apologise for the issues you experienced with the split system and the lack of tissues in the room.The loud whistle from the split system is certainly not the standard we aim to provide, and we regret the inconvenience it caused during your stay. Please be assured that we are addressing this issue promptly to prevent it from affecting future guests. Additionally, we apologize for the oversight regarding the tissues. Your feedback has been shared with our housekeeping team to ensure tissues are available in all rooms moving forward.We appreciate your understanding regarding the absence of a mini bar and are glad it did not significantly impact your stay. Your comments about the breakfast are noted, and we will review our offerings to see how we can improve.It's wonderful to hear that you enjoyed the local towns, their food, and wine. We hope that, despite the inconveniences, you had a pleasant overall experience.Your feedback is invaluable to us as we continually strive to improve our services. Should you decide to stay with us again, we would be eager to ensure you have a flawless experience.Thank you once again for your feedback. We look forward to the opportunity to welcome you back in the future.Warm regards,

10/10 – Excellent

Jessica

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Chanmi

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement
The stay overall was really nice - the free shuttle service to the hot springs was excellent and well organised!
Séjour de 1 nuit en mai 2024
Hugh M. - Front Office Supervisor a répondu le 21 mai 2024
Thank you for your kind feedback! We're delighted to hear that you had a really nice stay with us and that you found our free shuttle service to the hot springs excellent and well-organized.Providing seamless and enjoyable experiences for our guests is our top priority, and it's wonderful to know we succeeded during your visit. We look forward to welcoming you back for another great stay soon!Warm regards,

10/10 – Excellent

Marc

Séjour de 1 nuit en avril 2024
Hugh M. - Front Office Supervisor a répondu le 21 mai 2024
hank you so much for your five-star review! We're thrilled to hear that you had such a positive experience with us. Your high rating is greatly appreciated and serves as a wonderful encouragement to our team.We look forward to welcoming you back soon for another excellent stay.Warm regards,

10/10 – Excellent

juyun

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I could get a bottle of wine through Vip access, but I completely forgot to ask. I think the hotel staff forgot like me. But they were very kind
Séjour de 1 nuit en avril 2024
Hugh M. - Front Office Supervisor a répondu le 21 mai 2024
Thank you for your wonderful five-star review! We're thrilled to hear that you had a great stay and found our staff to be very kind.We apologize for the oversight regarding your VIP access bottle of wine. We appreciate your understanding and are glad it didn't affect your overall experience. On your next visit, please remind us, and we'll be sure to have it ready for you to enjoy.We look forward to welcoming you back soon!Warm regards,

10/10 – Excellent

Keith

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Hugh M. - Front Office Supervisor a répondu le 21 mai 2024
Thank you so much for your five-star review! We're thrilled to hear that you had such a positive experience with us. Your high rating is greatly appreciated and serves as a wonderful encouragement to our team.We look forward to welcoming you back soon for another excellent stay.Warm regards,

6/10 – Acceptable

Milka

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Hugh M. - Front Office Supervisor a répondu le 21 mai 2024
Dear Guest,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are sorry to see that your experience was not entirely satisfactory.If you have any specific concerns or suggestions on how we can improve, please do not hesitate to reach out to us directly. Your input is valuable as we strive to enhance our services and provide a better experience for all our guests.We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

8/10 – Bien

Felix

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
nice property, good location, friendly stuff, beautiful dining experience
Séjour de 2 nuits en mars 2024
Front Office Supervisor a répondu le 6 avr. 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we are thrilled you enjoyed our location, dining and staff!At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay, and we are delighted to hear your feedback. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

6/10 – Acceptable

Marina

Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en février 2024
Front Office Supervisor a répondu le 6 avr. 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

8/10 – Bien

Marie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Comfortable room with cozy bed, pillows and linens! Amenities were also available- no good scent but serve its purpose. Just didn’t like watching 2 big daddy long leg spiders above TV making sure they stay put there.
Séjour de 1 nuit en février 2024
Front Office Supervisor a répondu le 6 avr. 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

10/10 – Excellent

Eugenio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location, whether you're into Golf or just want to explore the area.
Séjour de 1 nuit en février 2024
Front Office Supervisor a répondu le 6 avr. 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

10/10 – Excellent

sarah

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
A heartfelt thank you for taking the time to leave a review following your recent stay at our hotel. We are sincerely grateful for your feedback.Your input is immensely valuable to us as we continuously strive to enhance the experiences of our guests. Should you have any additional comments or recommendations you wish to share, please do not hesitate to get in touch with us directly.We eagerly anticipate the opportunity to host you again in the future and provide you with another memorable stay.Warm regards,

4/10 – Médiocre

Julia

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en février 2024

10/10 – Excellent

CARLY

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear that you chose to stay with us.Your opinion is important to us as we continually strive to improve and provide the best possible experience for all our guests. If you have any further comments or suggestions you would like to share, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.

8/10 – Bien

Patrick

Séjour de 6 nuits en février 2024
Front Office Supervisor a répondu le 6 avr. 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay, and we are delighted to hear your feedback. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

6/10 – Acceptable

Troy

Voyage en famille
Points forts : Service et personnel
It’s a golf property in the middle of nowhere. If your only there to Golf then it’s fine. We were also given a room that absolutely reeked of smoke. It’s a non-smoking room but what do you expect when you have ashtrays on every patio. To their credit they did move us to another room thankfully but this should have never happened.
Séjour de 2 nuits en février 2024
Front Office Supervisor a répondu le 6 avr. 2024
Thank you for providing your feedback regarding your recent stay at our golf property. We apologise for any inconvenience caused by the initial room assignment that had a strong smoke odour, despite being designated as a non-smoking room. This is certainly not the experience we aim to provide our guests, and we regret that it occurred during your stay.We appreciate your understanding and cooperation as we promptly relocated you to another room. Rest assured, we will investigate the issue to ensure that proper measures are in place to prevent such occurrences in the future. Your feedback is invaluable to us as we strive to maintain the highest standards of cleanliness and comfort for all our guests.We appreciate your patience and hope that despite this initial setback, you were able to enjoy your overall experience at our golf property. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favourable circumstances.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
In need of an update, good for golf
The golf courses and golf staff were excellent ( especially Alex and Mick) and super helpful. Previously stayed here about 10 years ago and the hotel rooms need a little TLC. Rooms were a good size and very comfortable and had lovely large terraces overlooking the golf course. Cleaning could have been better especially in the communal areas. All the staff were good and food was ok.
Séjour de 3 nuits en février 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
Thank you sincerely for sharing your thoughts on your recent stay at our hotel. Your feedback is incredibly valuable to us.We're thrilled to hear that you found our golf courses and golf staff, especially Alex and Mick, to be excellent and super helpful. We will be sure to pass along your kind words to them, as recognition of their outstanding service means the world to us.We also appreciate your constructive criticism regarding the condition of our hotel rooms. Your comments have been duly noted, and we will take proactive measures to ensure that our rooms receive the attention they deserve to provide an even more comfortable experience for our guests.It's wonderful to know that you enjoyed the spaciousness and comfort of our rooms, as well as the beautiful views from the large terraces overlooking the golf course. However, we apologise for any shortcomings in cleanliness, particularly in the communal areas. Rest assured, we will address this matter promptly to uphold the high standards we strive for.We're glad to hear that you found our staff to be good overall and that you enjoyed the food during your stay. Your satisfaction is our top priority, and we will continue to work hard to ensure that every aspect of your experience exceeds your expectations.Once again, thank you for choosing to stay with us and for providing us with valuable feedback. We look forward to the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards,

10/10 – Excellent

Aryan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is amazing, close by to Hot springs.
Séjour de 1 nuit en février 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
We would like to extend our sincere gratitude for your positive feedback regarding your recent stay at our property. Your kind words mean a great deal to us.We're delighted to hear that you found our property to be amazing and enjoyed its proximity to the hot springs. It's our pleasure to provide our guests with convenient access to nearby attractions, and we're thrilled that you were able to take advantage of this during your stay.At Moonah links Resort, we are committed to creating unforgettable experiences for our guests, and we're thrilled that we could contribute to your enjoyment. Should you have any further feedback or if there is anything else we can do to enhance your future stays, please don't hesitate to reach out to us.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable experience soon.Warm regards,

10/10 – Excellent

Shaina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent stay at this property. It was spotlessly clean and really spacious. We enjoyed all the amenities and features available in the room such as the dishwasher, dryer, washing machine, fridge/freezer, stovetop etc. The price is worth the value. Would definitely stay again.
Séjour de 2 nuits en février 2024
Hugh M. - Front Office Supervisor a répondu le 18 févr. 2024
Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a wonderful stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We do hope that we have the pleasure of welcoming you back soon at Peppers Moonah Links Resort.

8/10 – Bien

Frank

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
Thank you for taking the time to leave a review of your recent stay at our property. We truly appreciate your feedback.We're thrilled to see that you rated your experience with us an 8 out of 10. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your stay.At Moonah Links Resort, we continuously strive to provide exceptional service and amenities to all our guests. Your positive feedback motivates us to keep up the good work and to continually improve our offerings.We're grateful for the opportunity to have hosted you, and we hope to have the pleasure of welcoming you back for another great stay in the future. If there is anything specific you feel we could improve upon to turn your 8 into a perfect 10, please do not hesitate to let us know.Warm regards,

8/10 – Bien

Lillian

Points forts : Propreté, service et personnel
Séjour de 2 nuits en février 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
Thank you for taking the time to share your thoughts on your recent stay at our property. Your feedback is valuable to us as we continuously strive to improve our services and accommodations.We're pleased to see that you rated your experience with us a 4 out of 5. While we're glad that you enjoyed your stay overall, we also recognize that there may be areas where we can enhance your experience further.If there are any specific aspects of your stay that you believe could be improved upon, we would greatly appreciate hearing your insights. Your input helps us to identify areas for growth and ensures that we can continue to provide exceptional experiences for all our guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.Warm regards,

6/10 – Acceptable

Kitt Yee

Séjour de 2 nuits en décembre 2023

8/10 – Bien

JANE

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy to find, easy to park right outside. Lovely view from the room. On site restaurant has great meals and service.
Séjour de 1 nuit en janvier 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
Thank you for sharing your wonderful experience at our hotel. We truly appreciate your kind words and are delighted to hear that you had such an enjoyable stay.We're thrilled to know that you found our hotel easy to find and convenient to park, as well as enjoying the lovely view from your room. Providing our guests with ease and comfort is a top priority, and we're glad that we could meet your expectations in this regard.Additionally, we're pleased that you had a great dining experience at our on-site restaurant. Our team works hard to deliver delicious meals and excellent service, and it's rewarding to receive such positive feedback.We are grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 – Excellent

Sev

Séjour de 1 nuit en janvier 2024
Front Office Supervisor a répondu le 6 avr. 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay.Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice place
Is a nice place. However we had dinner and breakfast at the Pebbles restaurant in the resort. Was pretty average.
Séjour de 1 nuit en janvier 2024
Hugh M. - Front Office Supervisor a répondu le 31 janv. 2024
Thank you for sharing your feedback with us regarding your recent experience.Your input is incredibly valuable as we continually work towards improving our services. Please be assured that your comments have been forwarded to the relevant manager for a thorough review. We sincerely appreciate your contribution to our ongoing efforts to provide a great guest experience.

10/10 – Excellent

Kore

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great! Staffs are friendly and helpful, room is very spacious. The only thing I would suggest for improvement is for the resort to provide some complimentary water bottles in the room for the guests to drink. I realised there was no drinking water available in the room after I got back very late. I had to drink the tap water.
Séjour de 2 nuits en janvier 2024
Hugh M. - Front Office Supervisor a répondu le 31 janv. 2024
Thank you for sharing your feedback with us regarding your recent experience.Your input is incredibly valuable as we continually work towards improving our services. Due to a sustainability program we no longer provide bottled water in the rooms, but please be assured that our drinking water is perfectly acceptable. We sincerely appreciate your contribution to our ongoing efforts to provide a great guest experience.

10/10 – Excellent

Pirathat

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay!
Service was fantastic. Staff were lovely and helpful. Bed was comfortable. Breakfast was great. Unfortunately, there were issues with mold in the bathroom. These issues didn’t bother us too much as we stayed there for one night only.
Séjour de 1 nuit en janvier 2024
Front Office Supervisor a répondu le 23 janv. 2024
Thank you for sharing your feedback with us regarding your recent experience. Your input is incredibly valuable as we continually work towards improving our services. Please be assured that your comments have been forwarded to the relevant manager for a thorough review. We sincerely appreciate your contribution to our ongoing efforts to enhance our offerings and provide a better experience.

10/10 – Excellent

Tracey

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A really lovely place to stay close to the hot springs. Great room overlooking the golf courses. Staff were always smiling, helpful and welcoming.
Séjour de 2 nuits en janvier 2024
Front Office Supervisor a répondu le 23 janv. 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay, and we are delighted to hear your feedback. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort and we look forward to welcoming you back in the future.Warm regards,

10/10 – Excellent

ELENA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
We're absolutely thrilled to receive your perfect 5-star review! Thank you so much for taking the time to share your experience with us.Your positive feedback is incredibly rewarding for our team, as we work tirelessly to ensure every guest has a memorable stay. Knowing that we've met your expectations fills us with pride and gratitude.We can't wait to welcome you back for another fantastic stay in the future. Until then, please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,

8/10 – Bien

YANTING

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
We would like to extend our sincere appreciation for taking the time to review your recent stay at our property. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences.We are pleased to learn that you rated your stay with us a 4 out of 5. Your positive rating reaffirms our commitment to providing excellent service and accommodations to all our guests.Should you have any suggestions or areas where you believe we can improve, please do not hesitate to share them with us. Your insights will help us to further elevate the quality of our services and ensure that each guest enjoys a memorable stay with us.Thank you once again for choosing to stay at Moonah Links Resort. We look forward to welcoming you back for another enjoyable experience in the future.Warm regards,

10/10 – Excellent

Raquel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Sam

Séjour de 1 nuit en décembre 2023
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
Your positive feedback inspires and motivates us to continue striving for excellence in everything we do. We are truly grateful for your kind words and for choosing to stay with us.Thank you once again for your glowing review. We cannot wait to welcome you back for another outstanding stay in the future!Warm regards,

2/10 – Terrible

Marie

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
stay away from apartment # 45 that is privatley owned its non-livable, Section 61 of tenantcys act - not fit for livable purpose Dead bugs all over the floor, dirty floors, filthy, cob webs as high as your ankle in the bedrooms, living room, dining room, not safe for anyone, STAY AWAY! The onwners will not give a refund and they are GREEDY!
Séjour de 1 nuit en janvier 2024
Front Office Supervisor - Hugh M. a répondu le 26 févr. 2024
We sincerely apologise for the distressing experience you encountered during your recent stay in Apartment #45. Your feedback is deeply concerning, and we take such matters very seriously.Please be assured that Apartment #45 is privately owned and not managed by our property. However, we understand the gravity of the situation and are taking immediate steps to address it with the property owners. We will ensure that the necessary actions are taken to rectify the issues and bring the apartment up to the standard expected for a livable environment.Your safety and comfort are our top priorities, and we deeply regret that you were subjected to such unacceptable conditions. Rest assured, we are working diligently to prevent such incidents from occurring in the future.We appreciate you bringing this matter to our attention and encourage you to contact us directly if there is anything further we can assist you with. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to restore your faith in our property.Warm regards,

6/10 – Acceptable

Michelle

Voyage de couple
Points forts : Service et personnel
If you are golfers, with the purpose of this being a golfing venue it will be perfect for you. If you are looking for basic accommodation close to hot springs also fine. It is tired. Some mould on bathroom ceiling, exhaust fan in bathroom sounded like jet turbine, weird marks on ceiling in bedroom. Bed comfy enough and certainly very peaceful with golf course view. Dining. Pebbles food was lovely although decor tired. The lounge bar area would perhaps be nice to enjoy happy hour but you need to know it’s a golf club first and foremost and on a Friday at 5pm it was extremely busy and loud, so many club members having a great time, and right they should be, but if that’s not your scene then it will disappoint. It would be great for the purpose of gold socials, but I wish I had known going in that it was not quite what I had hoped for in terms of appointments and places to walk. Skip the breakfast buffet and go to one of the nice places locally as the food was really poor at breakfast. Bacon like leather. It was fine, and if you are a golfer it would be perfect as the course looked beautiful. It’s not a non golfing couples getaway venue.
Séjour de 1 nuit en janvier 2024
Front Office Supervisor a répondu le 23 janv. 2024
Thank you for sharing your feedback with us regarding your recent experience.Your input is incredibly valuable as we continually work towards improving our services. Please be assured that your comments have been forwarded to the relevant manager for a thorough review and passed on to our kitchen team. We sincerely appreciate your contribution to our ongoing efforts to enhance our offerings and provide a better experience.

10/10 – Excellent

Viranda Clarissa

Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Margaret

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great room, spacious and very quiet, nice balcony. Great bathroom. In golf course, bit of a drive to beach and restaurants. Would certainly consider staying again
Séjour de 2 nuits en décembre 2023

8/10 – Bien

Sam

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Sylvia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Lindsey

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Meh
Room was clean and tidy, price reasonable. Nice to have a sliding door to outside overlooking the gold course. Breakfast wasn't included so we paid $35 each and the food options felt a bit like school camp. Sloppy scrambled eggs, cold roast tomato and coffee you have to make yourself at a machine in a hallway (also luke warm). Only one milk option, no chai or hot choccy. My Mother asked for a Chai latte and they wanted to charge extra for it. A bit tight considering the calibre of the property. Quite underwhelmed.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Vijay

Séjour de 2 nuits en novembre 2023

8/10 – Bien

daniel

Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

christine

Séjour de 1 nuit en novembre 2023

8/10 – Bien

Louise

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great for a short stay
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Luka

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really peaceful & secluded accomodation to get away from the hustle & bustle of city life. Really enjoyed the room & views.
Séjour de 4 nuits en octobre 2023

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved it all
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Marie Sharonne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and helpful staff. Quiet location
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

jasen

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Sensational room. Very relaxing. The food at golf club was great. Don’t play golf but will come back as so close to the touristy things
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Rosetta

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Ankit

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023