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Hotel Cisneros

3.0 star property
Stay at this centrally located hotel with modern amenities, including laundry facilities and on-site car rentals for exploring the area.

Choose dates to view prices

Hotel Cisneros sits in the historical district's center, offering a restaurant that serves all three daily meals. Travelers can relax on the terrace or catch up on work at the business center. The rooms include free WiFi, and the front desk team assists guests around the clock.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Business services
  • Bar

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Policies

Check-in

Check-in start time: noon; Check-in end time: 5:30 AM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hotel Cisneros pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Cisneros?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Cisneros on May 24, 2026 start from CA $125, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 15.00 per night.

What time is check-in at Hotel Cisneros?

Check-in start time: noon; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at Hotel Cisneros?

Check-out is at 11:00 AM.

Where is Hotel Cisneros located?

Situated in the historical district, this hotel is within a 15-minute walk of Antiguo Hospital de Santa María la Rica, Casa de la Entrevista, and Magisterial Cathedral of Saints Justo and Pastor. Plaza de las Bernardas and Puerta de Madrid are also within 1 mi (2 km). Alcalá de Henares Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.4

Cleanliness

7.6

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 36 out of 119 reviews
Rating 8 - Good. 63 out of 119 reviews
Rating 6 - Okay. 16 out of 119 reviews
Rating 4 - Poor. 2 out of 119 reviews
Rating 2 - Terrible. 2 out of 119 reviews

Reviews

Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel, satisfactory for the price
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. They were doing renovations, but it didn’t impact the presentation of the hotel. Central to shops and restaurants.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Isabel Lucy

Liked: Cleanliness, amenities, property conditions & facilities
I was at the desk for about 10 minutes before someone came to check me in.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Laura

Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

cristina

Liked: Staff & service
personal muy amable
Stayed 2 nights in Dec 2025
Verified

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente en términos generales, solo un poco de ruido en las habitaciones contiguas.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

David

Liked: Staff & service
Disliked: Amenities
.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

José

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
El hotel bastante bien. En la recepción me hicieron muchas preguntas y me hicieron dejar el número de tarjeta para cubrir posibles daños ( Esto fué nuevo para mí y humillante) Me dieron una habitación en el segundo piso y justo al lado había una pareja que mantuvo la tarde y la noche relaciones sexuales haciendo mucho ruido molesto y no pude descansar. Opté por levantarme a las 4 de la mañana y marchar. Desde luego, para no repetir.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

ERIK

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

FERNANDO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lo mejor del hotel era el personal que trabajaba allí. Muy amable y eficaz. Lo peor, el mal estado de las instalaciones, no tanto en las habitaciones, sino en la estancias comunes. Necesita urgentemente una rápida reforma y modernización.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta renovado las habitaciones. Nosotros pagemos más por una deluxe y no se si había diferencia con las demás
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación impecable, comodidad absoluta, el personal atento y muy cercano, parking gratis para huéspedes, sin duda repetiremos
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación Calidad precio. Con aparcamiento Privado gratuito n
Stayed 2 nights in May 2025
Verified

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service
Correcto. Sin mas.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities, room comfort

Correcto

Hotel para pasar una noche sin más. Correcto. Un poco alejado del centro pero con opciones de aparcamiento. Desayuno bastante flojo
Stayed 1 night in Jan 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción

Hotel acorde a su categoría de 4 estrellas. Empleados amables, estancias limpias, buena terraza. Zona residencial pero con servicios cerca. Buen acceso al centro andando y por transporte público. Buenas salidas a carretera en coche. Echamos de menos la nevera y la caja fuerte en la habitación. El aire funcionó muy bien en plena ola de caloraunque era un poquito ruidoso
Stayed 1 night in Jul 2024
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort

Repetiría visita

Muy buena experiencia, personal muy amable y servicial. El bar del hotel muy conveniente. Hay un paseo muy cerca precioso para una caminata después de cenar.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo y agradable

La habitación era limpia, cómoda, amplia y agradable. Los trabajadores muy amables
Stayed 1 night in May 2024
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ha estado bien en general.
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Buena relación calidad precio, alrededores solitarios.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Personal amabilísimo de recepción. Todo fueron facilidades y atención. Muy agradable
Stayed 1 night in Jul 2023
Verified

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel esta bien ubicado las habitaciones perfectas limpias y sin ruido .Lo peor la cafeteria,fuimos a picar algo para cenar y la camarera no se enteraba de nada y no habia gente.
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo muy bien

Habitación limpia, cómoda y servicio de recepción muy agradable. La única pega es que se escuchaba las demás habitaciones.
Stayed 1 night in Nov 2020