Helmsley Vacation Rentals

"Very friendly staff and efficient check in. Excellent location. We had a room with an amazing view of York Minster. It was up 38 steps ( no lift to this part of the hotel) but the view made the climb worth it. Quiet despite its central location. Lovely breakfast, again with views of the Minster. Would stay again. "

"We came here and had a great experience. The rooms were clean and the staff were very friendly. We will come again next time if we have the chance."

"Brilliant stay staff great 5 minutes walk to York centre "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Very clean. The ventilation in yhe room was a little noisy and there was a smell coming from the sink in the bathroom sometimes "

"Not very good, when the bar closed at 11pm the night staff on reception was serving on the bar absolutely clueless, must of had no handover of the bar couldn’t find the sparklers for the beer pumps. Should have 2 people to work on the night shift was running around like a headless chicken. Very poor service would not stay again."

"Really enjoyed our stay. The staff were welcoming and professional. The room and bathroom was spacious, clean and well set out. The breakfast was varied and plentiful. I will definitely stay again when in the area!"

"Yes welcoming for dogs. Had a poolside suite. Only things i would say are the pillows are very hard and the bed linen could be softer. I say this because is expensive to stay. Also had to pay for a cappuccino at breakfast and i think when you pay this money you shouldnt need too"

"All the staff we spoke to were really friendly and helpful, the 2 ladies who cleaned our room were lovely and the room was immaculate"