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"Comfy bed"

"Decent for what you pay for. Overall no problems."

"The rooms and halls were not very clean. Hair on the shower wall, years worth of dust on the cords right where you lay your head to sleep, trash on floor in halls. Also bad odor in halls. "

"Front desk staff were not that friendly. No parking, have to pay for valet. Room was clean but housekeeping could be better. "

"Breakfast was good. Potatoes weren’t hot but there was plenty of other food to eat. Frankie, Portia and Terrance were all super helpful. They were always busy cleaning or doing something. Kudos on such great workers. It’s definitely a hotel we’d stay at again. "

"Very slow internet, no gym, no towels at pool, bathroom floor was dirty. Women working at desk were completely uninterested. One was on her phone the entire time. Customer service was not their focus."

"Great spot. Love the breakfast. Staff could not be nicer! "

"During our stay at Comfort Suites Innsbrook - Short Pump, we found bed bugs in the rooms. Two of our employees suffered bites on arms and elbows. We have reported this to Expedia and the hotel and are currently awaiting resolution. We hope the hotel addresses this issue promptly to prevent harm to future guests."

"Awesome"