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Emerald Hotel – Avis

4.5 out of 5
Emerald Hotel
13 Gladstone Road,Gisborne 4040, Gisborne

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 243 avis sur 605." "
Note de 8 – Bien, d’après 226 avis sur 605." "
Note de 6 – Acceptable, d’après 90 avis sur 605." "
Note de 4 – Médiocre, d’après 33 avis sur 605." "
Note de 2 – Terrible, d’après 13 avis sur 605." "

8,6/10

Propreté

8,2/10

Service et personnel

7,0/10

Commodités

8,0/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 – Bien

Shona

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Rachel

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Don’t waste your money! Gross place to stay, the pool not usable, no restaurant, dusty surfaces and stained carpets, no light bulbs in bedside lights, leaking showers, unprofessional management. Website photos are not correct at all.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Jess

Voyage en famille
Friendly staff, nice clean relaxing environment will definitely be booking a room again
Séjour de 1 nuit en mai 2024

8/10 – Bien

Craig

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Spacious room, was a bit of a maze findig the room but won’t stop me staying g again.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Diz

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Did everything a good hotel should do (except feed which was notified before stay) so all good.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Craig

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pleasant and helpful receptionist. Very quiet and comfortable room.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Gonzalo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Katheleen

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Muck around no car park space for customer, werent fully informed from reception i wont be recommending this hotel to family or friends. Absolutely appallingly. Never again will my family be going to stay at the Emerald hotel ever.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Andrew

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
I think a very nice property, but it’s not in the condition it was last time I stayed. General maintenance is not great and the central courtyard/pool could do with some attention. As could paint etc in the rooms, but very spacious rooms with lovely big balconies in an excellent location means we will be back. Also found Elaine at reception very friendly
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Salote

Séjour de 2 nuits en avril 2024

8/10 – Bien

Taalo

Voyage de couple
Points forts : Propreté, service et personnel
Friendly Service. Located in a great spot. Short walk into the city centre. Comfortable and quiet space. Very relaxing. Best sleep in a while... Will book again if ever in Gisborne.... Thanks again
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Engela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Henry

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The front house people were very friendly and helpful. Great spot and off street parking a bonus.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Damian

Nice rooms and staff
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Choice

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very welcoming and helpful. Suggested a few good places to eat. Convenient and close to loads of stores. Easy parking. Rooms nice and clean.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Maxwell

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Rhonda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome stay, friendly service and great view of the river, A
Séjour de 2 nuits en mars 2024

8/10 – Bien

Regina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location if you want to be close to town, events and restaurants. The Rivers Bar & Restaurant right next door is great. Nice view of the river and the apartment was spacious.
Séjour de 1 nuit en février 2024

8/10 – Bien

Peter

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024

10/10 – Excellent

Andrew

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay
Very good place to stay, nice views, big room and lovely staff
Séjour de 1 nuit en février 2024

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

8/10 – Bien

pete

Voyage de couple
Points forts : Propreté, service et personnel
windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.
Séjour de 2 nuits en février 2024

10/10 – Excellent

Vicki L

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice clean comfortable bid room. A bigger fridge with a freezer would have been better. Would stay again
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Nirmal Lloyd

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Property is not at all upto standard. My first bad experience I ever had. The listing in Expedia promised about swimming pool gym and clean and tidy rooms but because of my bad luck or my families bad luck pool was not working (when asked the receptionist replied filter was not working but can still jump and have a swim, receptionist also said her daughter swims in this pool) upon checking the pool I was shocked to see bird poo and bird feathers, the area around the pool was dirty and there was no way anyone was jumping in that pool. The gym was out of order. The rooms where ok but the balcony of each room was full of bird poo and feathers and outside furniture was dirty and covered with spider webs. The whole family was disappointed and devastated especially the kids. The only plus points was the close proximity to eateries and river walk way, My opinion is don't mislead the customers, please let the customers have access to the correct information.
Séjour de 1 nuit en février 2024

8/10 – Bien

Christine

Séjour de 1 nuit en février 2024

6/10 – Acceptable

Chris

Voyage d’affaires
Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
Séjour de 1 nuit en mars 2023

2/10 – Terrible

Yvonne

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
Séjour de 2 nuits en février 2023

8/10 – Bien

Jolene

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel
Great location. Unfortunately, quite run down.

4/10 – Médiocre

Ngarangi

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Close to town and pool although needing work was good for the hot days we had
Séjour de 3 nuits en février 2023

4/10 – Médiocre

Stella

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
We had no room key as the machine was broken. Had to use staff master to get into car park and room. Staff were fantastic and helpful. But had to follow us around to let in. We had a key and then the next morning after leaving, room was cleaned and then on our return did not work again! so had staff to let us in, not there fault but felt like prisoners in the hotel and inconvenience to them. Put a real dampner on our trip away and felt we should have received compensation!!!
Séjour de 2 nuits en février 2023

6/10 – Acceptable

M J

Voyage d’affaires
Points faibles : Propreté
Good meets bad
Suite booked was quite large so nice there,had a river view, Room was well presented but carpets dirty/stained. hotel.com says in description up to 2 under 12 stay free using existing bedding, but we were charged -almost $50 for an extra quest we didn’t have. Unless you want to eat out every night there are no cooking facilities, pool looked well used and could do with some updates, Hallways are large but boring, no character. Dark and gloomy on a night with the low level lighting. Stairwells well lit but again all ver plain and hospital like. Asked for a cot in booking but was not confirmed or queried so communication was poor.
Séjour de 2 nuits en janvier 2023

4/10 – Médiocre

Benjamin

Voyage d’affaires
Points faibles : État et installations de l’hébergement
Not as advertised - no options for meals as the cafe had been closed. No plates / bowls in room to allow self catering. The lifts were broken, the hotel needs a renovation and good clean.

4/10 – Médiocre

Stephanie

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
In it's time this would have been a beautiful hotel. Sadly, it is not so any more. The receptionist at check in was lovely but the place was clearly understaffed as there was only her on and there were several people waiting to check in. Our room although had a nice view, had no toilet paper. We also went to get milk later on and reception was empty. We went to go and have a swim in the so called heated pool, it was freezing. The adjacent spa not much warmer. The elevator was also out of action making it really difficult as a guest having to walk down several flights of steps and checking out was hard as we had to walk our bags down stairs to the car park. When we checked out reception was empty and we had to write our names on a piece of paper. Again, I would expect more. Shame that the place has been neglected as its heritage is beautiful.
Séjour de 2 nuits en janvier 2023

6/10 – Acceptable

Michaela

Voyage en groupe
Points forts : Propreté, commodités
The facilities were clean and the pool was lots of fun. Great parking facilities. It was extremely frustrating as in booking this stay, I entered three adults and selected the first option made available to me. Now, this is my fault as I should have read more carefully but, and I think this is the fault of expedia, that it would give me an option to rent a room with one bed for three adults. Like why allow that to come up in the search results - a clear flaw that expedia needs to address. I was also annoyed that we were asked to pay a bond upon arrival which was not clearly (or at all - I couldn't see it) aforementioned on Expedia's website. We also did not receive a 'pool view' room which is what we booked. Finally, our sink plug was blocked upon arrival to the room and staff did not help us. I understand they were busy but it was very frustrating as it was the only tap in the room meaning it was difficult to wash hands and get drinking water. Overall, not great.

4/10 – Médiocre

bruce

Séjour de 2 nuits en décembre 2022

8/10 – Bien

shableet

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Points faibles : Commodités
Room was accommodating for my family

6/10 – Acceptable

Tess

Séjour de 1 nuit en décembre 2022

2/10 – Terrible

Warren

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Kept waiting for Basil Fawlty to appear at reception. The stay was awful

6/10 – Acceptable

Beatrijs

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2022

6/10 – Acceptable

Jasmine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités

6/10 – Acceptable

Peter John

Voyage en famille
Points faibles : État et installations de l’hébergement
Staff were helpful, property is tired, some anti-social behaviour of some people loitering on the street outside made it feel a little unsafe

6/10 – Acceptable

Marion

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
I thought the office administrator could hv bn more friendly on arrival. Eg. Kiora welcome to the em hotel. I hope u enjoy yr stay. Here is yr card to get into yr rm & yr rm number is 8204. Theres milk in the fridge.....parking is...so i didnt hv to ask.
Séjour de 1 nuit en novembre 2022
management a répondu le 29 nov. 2022
Thank you so much , we shall endeavor to improve ourselves ,thanks again

10/10 – Excellent

BJ

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Enjoyed my stay. Centrally located. I highly recommend this Hotel.
Séjour de 1 nuit en octobre 2022

6/10 – Acceptable

J

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Friendly staff
Easy-going friendly staff, good parking. The only thing that was a worry was the dim lighting in the corridors and hallways ... felt dark and gloomy
Séjour de 1 nuit en octobre 2022

6/10 – Acceptable

Megan

Voyage en famille
Points faibles : État et installations de l’hébergement
It is in a good area, you can walk everywhere. But the hotel itself is tired, needs a good clean, a shame as the rooms by the river are fantastic.
Séjour de 2 nuits en juin 2022

2/10 – Terrible

Phyllis

Séjour de 5 nuits en avril 2022

10/10 – Excellent

Owen Gregory

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Birthday
Cleanliness was excellent, never had interaction with staff, because it was put on for us,and i think alot renovation was been done. I think covid has alot to do with it also.
Séjour de 1 nuit en mars 2022

2/10 – Terrible

SHANE

Séjour de 3 nuits en février 2022

8/10 – Bien

Deb

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool looked a bit shabby. The fire alarm went off, we left and phoned leaving a message asking the hotel to call when we were able to return to our rooms but they never called us. Wasn’t impressed with their handling of the fire alarm whatsoever
Séjour de 3 nuits en février 2022

8/10 – Bien

Sue

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Clean and tidy with good size rooms. Let down but let down by monotoned, emotionless receiptionist. Restuarnt not open
Séjour de 2 nuits en février 2022