out of our expectation, as i first wonder to book other resort which can facing Mt. Fuji but it was not easy to book so i finally booked here with Mt. Fuji view room, which was surprise as the room are modern clean , tidy and bright. our butler are super nice and try to communicate with us event she said not speak English. the public Bath are big and clean, tidy, but we got our own onsen in room, so we don't have time to experience it. my husband keep saying will come back and stay again. overall are nice just a bit deduce point was when we check out seem no concierge colleagues around to assist us for the luggage, we was checking out at 10 am which was the official hotel check out time.