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10/10 Excellent

Verified traveller

Jul 7, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and fun

Great facilities for relaxing by the beach, at the spa and enjoying meals at restaurants. The right mixture of fun with pool side music, parties and opportunities to explore Mexico.

Stayed 3 nights in Jun 2017

8/10 Good

jesd, u

Feb 7, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ME/ Paradisus

We stayed at ME 2 years ago and loved it!! Wanted to stay there again but they still had renovations going on so we got switched to Paradisus which was ok but not great. It's an older hotel and food wasn't great

4/10 Poor

Vincent , new jersey

Jan 22, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor Administration

This was a complete conundrum. The staff was exceptional but, management was as poor as I've ever experienced in all my years. My daughters wedding was disrupted before it even happened and management was the sole cause of the disruption. My party brought over $100,000 of business to this chain over the course of the week's events and I would have thought that they would have tried to cover the problems that they caused. Instead, they only leant a dead ear to picking up any of the additional costs incurred by their last minute change of hotels. We were afforded short notice of the venue change from ME Cancun to Paradisus Playa Del Carmen ( a full 40 mins further from the airport) due to construction at the latter. We were forced to pick up transportation charges for all 81 wedding guest attendees when Melia refused to do so themselves. Further, there was a room foul up on the part of Melia administration for my older daughter and her husband that resulted in additional stress on the bride. There is much more here that I can relay but, I will run out of characters here to convey to you. Suffice to say that I will be contesting my fees with mastercard today as a result of the extra costs for me and my daughter and son in law as a result of the above. One would think that any company that caused this much disruption would bend over backwards to right their wrong but, instead we were just told "no" when were wanted Melia to cover the additional costs.

10/10 Excellent

Calin&Monica, Montgomery AL

Dec 6, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradisus, Melia is the best hotel in Cancun !

the staff was amazing, very polite and genuine, everybody, from our personal concierge: Rafael and Anna to the entertainment staff: Suzi , Andrea, Hugo ,Ernesto, Erica, also all the waiters from all the restaurants, we enjoyed very much Fuego and Grill Masters restaurants, bell boys, room service, everybody was very courteous and helpful! My wife really enjoyed the Zumba classes and the other entertaining like Samba and belly dancing lessons, yoga and we both enjoyed the Gym

8/10 Good

thisGuy, Los Angeles

Oct 3, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, Good food, nice staff, very relaxing

The buffet was delicious for an all inclusive. The Royal Service was nice but probably not too advantageous given my late September stay as the hotel was not very crowded. (They do provide better quality water, snacks, and drinks. The Spa access is nice but I can only spend about 30 minutes in them.). Almost all staff was bilingual with english. The water in front of the beach is not calm, not recommended for children. The pools were nice and clean. My only issues were you could hear construction and the ocean was too strong. I would definitely return.

2/10 Terrible

PHILL, WOOD LANDS TX

Sep 7, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT ATTEND THIS RESORT

LETS SEE.. WHERE DO I START.. WE DIDNT HAVE WATER FOR TWO ENTIRE DAYS.. THEY PROMISE REFUDS THEY DONT DELIVER.. THE FOOD IS ABSOLUTELY TERRIBLE.. THEY CLOSE THE POOL AT 7PM.. MY SHOES WERE STOLEN AT THE POOL.. WEIRD SMELL THROUGHOUT THE ENTIRE HOTEL.. THEY FAST TALKED ME WHILE CHECKING OUT AND DOUBLE CHARGED ME FOR MINI BAR IN ROOM.. TRUST ME.. ITS NOT "ALL -INCLUSIVE ".. I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE.. TRUST ME! IVE BEEN TO CANCUN MANY TIMES AND THIS BY FAR IS THE WORST PLACE IVE STAYED AT.. I COULD KEEP GOING BUT I DONT HAVE ANYMORE TIME TO INVEST IN THIS S*IT HOLE

6/10 Okay

American

Aug 7, 2016

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Beautiful view of ocean.

The main areas have NO air flow so you walk from hot area to hot area... Indoors!

8/10 Good

Verified traveller

Aug 6, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was an amazing experience at this resort. Best resort I've been to. The staff were beyond amazing and so was the facility. Overall I had a wonderful time I MeCancun

8/10 Good

Pam , washington

Aug 2, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Construction but great stay. Clean throughout. Helpful, attentive staff. Every request met. I didn't like that i was not able to get food to take to the room after a day long excursion. I had to pay for room service

8/10 Good

Cecilia , Orlando FL

Aug 1, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the same as years before

This was our second time at ME . Beside the fact that the resort needs to be remodeled and I know it will , I hope they put an effort to go back to the great food the used to have years ago when we were there for the first time , the food was not as good ,the water grill experience was really dissapointing, meat was so bad, dry and tough. No salad bar, etc. definetely a poor menu. Also, we stayed four nights and were disturbed by young intoxicated people screaming and running most hours of the night. Security was not available to help. Hope the new and improved Melia Cancun is better than our experience this past trip.

4/10 Poor

Dayli, Miami, FL

Aug 1, 2016

Liked: Cleanliness, staff & service, room comfort

Read! Honest review!

This hotel is really modern, the decorations are beautiful and they stay is comfortable, the staff is very nice and helpful. It has 4 restaurants, Silk being my favorite (japanese/sushi). However, this hotel is known to be a "party" hotel, all you're going to hear is house music ALL the time. There is only parties on the weekend and the weekdays are very boring. There's no shows/entertainment at night, no casino, nothing nothing nothingggggg but bars and a very empty night club. It was very disappointing and definitely not what I'm used to when I've visited Cancun previously. Also, they have a lot of extra charges so this should definitely not be an all inclusive hotel. Very small hotel. Honestly, go elsewhere!

10/10 Excellent

Verified traveller

Aug 1, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel, Angenehmes Personal

10/10 Excellent

A traveler, New York

Jul 31, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, Great Beach

I arrived at the hotel last week with my boyfriend. The hotel is absolutely gorgeous, modern and chic. The beach area is amazing! The hotel was at max capacity when we were there so you had to wake up early to grab a Bali bed, but there were plenty and we had one everyday. You also need to make reservations the day before, and again I recommend doing that first thing. As long as your proactive and aren't sleeping in till noon you will have no issues. We absolutely loved the food. If anyone says it's bad, don't believe them. The breakfast buffet had two Omelette stations, fresh waffles/pancakes/crepes, and a smoothie/fresh juice station (In the back) in addition to other fresh buffet staples. The lunch options are the Water Grill or Beach House. We liked Water Grill better, it was more of a sit down lunch. The pasta was great, and even as an Italian-American New Yorker I was pleased! Desserts were also fantastic, try the chocolate burrito or mango sorbet. For dinner, be sure to make a "regular" reservation at Silk AND a Hibachi reservation (they call it Teppanyaki). We actually overheard a guest say the food "sucked" and couldn't wait for "normal food" and named a cheap fast food chain. So maybe if you prefer junk to good fresh food you'll have an issue, but everyone else should be fine. Hotel was quieter at the start of the week (couples, low-key groups). Had a bit of "the drunk train home from Penn" feel by Friday. Also, we were woken up a few times by drunk guests.

10/10 Excellent

mauro, Trento

Jul 30, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Servizio ottimo, ottima posizione e personale gentilissimo e disponibile.

10/10 Excellent

Verified traveller

Jul 28, 2016

Liked: Cleanliness, staff & service, room comfort

古いホテルなので若干、部屋の設備や防音にガタはきているものの、おおむね満足。ただし、金曜日と土曜日の夜は相当うるさいので、静かにリラックスしたい人には不向き

8/10 Good

Verified traveller

Jul 27, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good place. Food was good. Only thing is that wifi was bit slow. Other than that excellent place

10/10 Excellent

Rintaro

Jul 26, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

素晴らしい

最高の景色でした。若い人が多いイメージです。

2/10 Terrible

Verified traveller

Jul 26, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend to anyone

The worst experience that we ever had for me my family and friends.First of all food wasn't good there was not Variety service horrible entertainment not good the worst experience over all people do not go to this hotel

10/10 Excellent

Verified traveller

Jul 25, 2016

Liked: Cleanliness, staff & service

Loved everything about this hotel its staff.

Hotel had an issue with the air condition in loddy but everything else was great. Going back in February. It was wonderful.

4/10 Poor

Verified traveller

Jul 25, 2016

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

Nice hotel but...

Overall nice hotel but food is not good at all the only restaurant that is decent is silk which is a peruvian Japanese fusion, and the breakfast is ok. And I dont know why but if you have a special request like if you want to add or remove something to your dish they'll tell you they can't do it. Also the drinks are very light and watered down. Another thing which doesnt have anything to do with the hotel, is if you are booking through expedia do not purchase the shuttle service it is over priced and its only good for one way and thats the day of your arrival we booked our trip back with the expedia rep at the hotel , but when we called to double check the time we were getting picked up they said nothing was booked so we had to end up paying a cab which was actually less than the shuttle so dont waste your time or money on it

10/10 Excellent

Verified traveller

Jul 25, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay was amazing!!

Best hotel I've been in Cancun. Staff was always helpful, the food was delicious, and I loved the decor.

8/10 Good

Verified traveller

Jul 24, 2016

Liked: Cleanliness, staff & service, room comfort

The type of hotel , I would go to again !!

The hotel was full of very friendly staff & it's decorated so beautifully !! I loved the ocean/beach view ! I can only say, the room needed some fixtures (bathroom). However, it was a very fun time, just make sure to have bacon every morning at the buffet !! (Not sometimes)

6/10 Okay

Oskar, Dallas, TX

Jul 20, 2016

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

It's ok but I expected more based on the price

This is my 2nd trip to Cancun and I can honestly say I wasn't as impressed with my stay at ME as I was at my previous resort. It is definitely more of an adult hotel than a family hotel, which is one of the main reasons we booked here. However, one of the things I hated the most was that the hallways echoed loudly, so you could hear obnoxious drunk guests screaming and stumbling at all hours of the night (but I don't completely blame it on the hotel). The food buffet options are limited, which was extremely disappointing :( You'd think that room service would be better, but it wasn't and yes, you do have to pay for it. The complimentary snacks were also disappointing, plain Lay's chips, peanuts, oreos, cokes and beer. The wifi is also slow, as it is in MOST OTHER HOTELS (so don't be surprised if it is wherever you book). Though I'm sure this rarely happens, the hotel didn't have running water for almost a day. They said there was an issue with the government piping to the hotel, so they couldn't do anything about it. Guests were furious and screaming at the staff about the issue throughout the day. Though it wasn't the staff's fault, we also felt frustrated because we paid so much money only to be told that they best they could do was give us more water bottles and that if we wanted to shower, we had to sign up to shower in the spa shower, which could take hours, so we just waited until the water came back on later that evening.

8/10 Good

Carlos, Orlando, Fl

Jul 20, 2016

Liked: Cleanliness, staff & service, room comfort

Hotel was well located in the middle of the Cancun

Me Cancun hotel was well located in the middle of the hotel zone in Cancun. The beach location was in the most wanted area with large straight beach line and very cleaned area. The hotel was obviously a little old in comparison to other like the Pyramid. They where making touch up repair and cleaning to make it more appealing. I give that a plus. I stay in the suite. compare to other I will say its more like a upgraded room than a suite I am used to. The restaurant was a many issue. Only 3 their and you had to make reservation just to it. I had the ME PLUS package, so I figure I didn't have to, I was wrong. The drink will be the most cheapest they can give you, LOCAL, but if you want premium, like a Johnny Walker Red, with out the PLUS, you had to pay. The pool area was also like this, best place next to the beach and a wonderful view. Personally I will give this hotel a 3 stars. I must say the customer service is incredible and firendly.

4/10 Poor

Verified traveller

Jul 19, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel getting ready to CLOSE for renovations

Let me start by saying I travel to Cancun several times a year and have been for the last 35 years and have stayed at various top rated resort such as Live Aqua, Secrets the Vine, Club Med, Westin, Sun Palace, Beach Palace, Moon Palace, Fiesta Americana Condesa to name a few. I am also a Priority Melia Rewards member but received no special treatment for my membership. If I had known they were getting ready to close for renovations 2 weeks after our departure, I would have selected another property as the staff was scarce due to finding other jobs and therefore service was not up to par. There is barely any air conditioning in any of the public areas as well as the spa. I had a 80 minute massage and sweat so bad that it took away from the service. We lost all the water to rooms and it was out for one entire day and they expected the entire hotel to use the 2 showers in the spa area. I waited over 30 minutes to take a shower only to be told there were still 6 people in front of me. Needless to say, I went to the front desk to file a complaint and got nowhere. I also burned my arm badly on a serving platter and again waited for about 15 minutes for security to give me burn cream to which they never showed up. They then said for me to use the aloe in the room & they would waive the surcharge but when I got to my room there was no ALOE to be found. I filed a complaint with the manager Edwardo and they are supposed to refund me 1 night hotel stay but still haven't seen the credit.

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ME Cancun - Complete ME All Inclusive

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ME Cancun - Complete ME All Inclusive Reviews

Reviews

Very good

9.2/10

8.8/10

8.6/10

Reviews

10/10 Excellent

Verified traveller

Relaxing and fun

Verified traveller

8/10 Good

jesd, u

ME/ Paradisus

jesd

4/10 Poor

Vincent , new jersey

Poor Administration

Vincent

10/10 Excellent

Calin&Monica, Montgomery AL

Paradisus, Melia is the best hotel in Cancun !

Calin&Monica

8/10 Good

thisGuy, Los Angeles

Great Hotel, Good food, nice staff, very relaxing

thisGuy

2/10 Terrible

PHILL, WOOD LANDS TX

DO NOT ATTEND THIS RESORT

PHILL

6/10 Okay

American

Beautiful view of ocean.

American

8/10 Good

Verified traveller

Verified traveller

8/10 Good

Pam , washington

Great stay

Pam

8/10 Good

Cecilia , Orlando FL

Not the same as years before

Cecilia

4/10 Poor