[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Kaia Pension with a marina, near Port of Bilbao ![Desk, blackout drapes, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/2a16fe05.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/139f8b64.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, blackout drapes, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/8591a6dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/76843e6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bathtub, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/8caaac73.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled near the Port of Bilbao, Hotel Kaia offers a serene retreat adjacent to a golf course. Unwind on the marina or relax at the nearby bar, while enjoying free in-room WiFi and helpful multilingual staff. 7.0 Good ## Popular amenities - Bar - Breakfast available - Housekeeping - Pet-friendly - Laundry - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 17 - Oct. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=15174166&PinnedHotelID=15174166&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=15174166&PinnedHotelID=15174166&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 18 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=15174166&PinnedHotelID=15174166&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=15174166&PinnedHotelID=15174166&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=15174166&PinnedHotelID=15174166&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=15174166&PinnedHotelID=15174166&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=15174166&PinnedHotelID=15174166&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=15174166&PinnedHotelID=15174166&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ![Desk, blackout drapes, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/65abaf88.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Single Room ### Highlights Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Private bathroom Digital channels Desk Daily housekeeping - 248 sq ft - City view - Sleeps 1 - 1 Twin Bed ![Desk, blackout drapes, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/65abaf88.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Triple Room ### Highlights Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Private bathroom Digital channels Desk Daily housekeeping - 248 sq ft - City view - Sleeps 3 - 1 Double Bed and 1 Twin Bed OR 3 Twin Beds ![Desk, blackout drapes, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/2a16fe05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room ### Highlights Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Private bathroom Digital channels Desk Daily housekeeping - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ![Family Quadruple Room](https://images.trvl-media.com/lodging/16000000/15180000/15174200/15174166/f8f2893f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room ### Highlights Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Private bathroom Digital channels Desk Daily housekeeping - Sleeps 4 - 1 Double Bed and 1 Twin Bunk Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBilbao-Hotels-Hotel-Kaia.h15174166.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBilbao-Hotels-Hotel-Kaia.h15174166.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.35103%2C-3.08190&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JwuBpT5K2t9gBbjea9NaLqbpYEU=) El Puerto 19 Bajo, Zierbena, Bizkaia, 48508 #### Getting around - Santurtzi Metro Station - 5 min drive - Abanto y Cierbana Putxeta Station - 7 min drive - Bilbao Airport (BIO) - 23 min drive ## About this property ### Hotel Kaia Pension near Port of Bilbao You can look forward to an adjacent golf course, a marina, and a terrace at Hotel Kaia. The on-site restaurant offers breakfast and lunch. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. Other perks include: - Continental breakfast (surcharge), multilingual staff, and smoke-free premises - Luggage storage Room features All guestrooms at Hotel Kaia include amenities such as free WiFi. Extra conveniences in all rooms include: - Bathrooms with bathtubs and free toiletries - 22-inch flat-screen TVs with digital channels - Free infant beds, heating, and daily housekeeping ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking ### Food and drink - Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: EUR 3 per person - A bar/lounge - A restaurant ### Family friendly - In-room crib ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Outdoors - Marina - Terrace ### More - 1 building - 2 floors - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Bathtub - Free toiletries - Hair dryer (on request) - Private bathroom - Towels provided ### Entertainment - 22-inch flat-screen TV with digital channels ### More - Desk - Heating (climate-controlled) ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 9 PM Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 9 AM - 9 PM Front desk staffed during limited hours ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of EUR 15 per pet, per day, plus a deposit of EUR 15.00 per stay Service animals are welcome, and are exempt from fees 1 total (up to 33 lbs per pet) ### Children and extra beds Children are welcome Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately EUR 3.00 per person - Pet deposit: EUR 15.00 per stay - Pet fee: EUR 15 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds This property accepts credit cards ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### Property is also known as Hotel Kaia Zierbena Kaia Zierbena Hotel Kaia Pension Hotel Kaia Zierbena Hotel Kaia Pension Zierbena ## Frequently asked questions ### Is Hotel Kaia pet-friendly? > Yes, this property allows pets (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a deposit of EUR 15.00 per stay and a fee of EUR 15 per pet, per day. Service animals are exempt from fees. ### How much is parking at Hotel Kaia? > There is free parking nearby. ### What time is check-in at Hotel Kaia? > Check-in start time: 2 PM; Check-in end time: 9 PM. ### What time is check-out at Hotel Kaia? > Check-out is at 11 AM. ### Where is Hotel Kaia located? > Situated in Zierbena, this golf pension is within 1 mi (2 km) of Bay of Biscay and Port of Bilbao. Estuary of Bilbao and Playa de Zierbena are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Kaia Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.2 Location ### 7.4 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 7 8 - Good 6 6 - Okay 2 4 - Poor 5 2 - Terrible 2 ### 10/10 Excellent #### Verified traveller Apr 21, 2021 Liked: Cleanliness, staff & service, property conditions & facilities Booked in at the last minute, less than 2 hours before we checked in and the staff were very welcoming and friendly. They bent over backwards to help us and prepared food for us after the bar had closed as we had missed service. We would highly recommend and will be staying there again. ##### Verified traveller Stayed 1 night in Apr 2021 ### 8/10 Good #### Aphra Nov 16, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I arrived late but was assisted by phone to check in. ##### Aphra Stayed 1 night in Nov 2020 ### 8/10 Good #### Verified traveller Oct 2, 2020 Liked: Cleanliness, staff & service, property conditions & facilities ##### Verified traveller Stayed 1 night in Sep 2020 ### 10/10 Excellent #### Inma, Reims France Aug 7, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hôtel très propre ! Bon accueil ! Super petit déjeuner ! ##### Inma Stayed 1 night in Aug 2020 ### 4/10 Poor #### julie Jul 5, 2020 ##### julie Stayed 1 night in Jun 2020 ### 10/10 Excellent #### MARIA DEL ROSARIO Sep 13, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### MARIA DEL ROSARIO Stayed 1 night in Sep 2019 ### 4/10 Poor #### ann Jul 3, 2019 Liked: Cleanliness Disliked: Room comfort #### Right next to ferry port Proximity to the port excellent. Not well signposted. Keys have to be picked up in bar, confusing. Hotel is clean but very hollow in sound and not soundproof in rooms. A dog was in hotel which barked all night and a crying child , doris banged and all footsteps can be heard. Hardly slept a wink. Nowhere to buy coffee and bar was closed so no breakfast. No fans or air con. Shame it could be good only 5 mins to ferry. ##### ann Stayed 1 night in Jul 2019 ### 4/10 Poor #### Verified traveller Jun 28, 2019 ##### Verified traveller Stayed 1 night in Jun 2019 ### 6/10 Okay #### JUAN JOSE PAGES ZAMORA Sep 15, 2018 Liked: Cleanliness Disliked: Staff & service, room comfort #### Solo para casos de emergencia No disponen de seervicio de cafeteria y tampoco hay un bar o cafeteria abierto hasta las 9 de la mañana cerfcano ##### JUAN JOSE PAGES ZAMORA Stayed 2 nights in Sep 2018 ### 10/10 Excellent #### maria belen Aug 28, 2018 #### Descanso ideal Es un hotel estupendo en un pueblo súper tranquilo. Las personas que lo llevan muy amables y la habitación muy amplia y limpia. Llevábamos un gatito, se portaron muy bien con él. ##### maria belen Stayed 1 night in Aug 2018 ### 2/10 Terrible #### Denise, England Aug 7, 2018 Disliked: Staff & service, property conditions & facilities, room comfort #### Close to ferry. It is very close to the ferry which was convenient for the morning but there is no parking at the hotel and public parking nearby was very busy. Check in was at a restaurant/bar below the hotel. We were told the restaurant closed at 9pm and they were shut tomorrow for a holiday so no breakfast was available. The room was basic. Maybe all this would be ok in a two star hotel if the price was two star. For the rest of our trip we had mainly stayed in Paradors where the rate with breakfast was little more than the room rate here. We will not be returning. ##### Denise Stayed 1 night in Aug 2018 ### 10/10 Excellent #### Amalia May 1, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely! Wunderbares, kleines, gemütliches Hotel. 1 Stunde von Bilbao entfernt, aber mit einfacher Verkehrsverbindung. Sehr empfehlenswert! ##### Amalia ### 10/10 Excellent #### Kim Apr 16, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Enjoyable! Hotel Kaia was definitely worth the extra walk! ##### Kim ### 8/10 Good #### julie, UK Sep 15, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### quaintest hotel & location Quaint hotel, perfect location for ferry port which was literally 5 mins away Check in was in restaurant below which was ok Room was very clean & comfortable but could do with tea/coffee making facilities as bar below closed at 9pm ##### julie Stayed 1 night in Sep 2017 ### 4/10 Poor #### Verified traveller Aug 28, 2017 Disliked: Staff & service #### Not recommended Room ok but small Beds good quality Not very clean Too expensive compared with quality Personnel at checking not friendly Very noisy outside during almost whole night Elevator doesn't work Breakfast only at 10 am ##### Verified traveller Stayed 1 night in Aug 2017 ### 8/10 Good #### Verified traveller May 10, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Very pleasant stay ##### Verified traveller ### 4/10 Poor #### Val Nov 30, 2016 Liked: Cleanliness Disliked: Room comfort Room was very cold. Although the heating was on when we arrived, it was off when we came back from having a meal and didn't come on again before we left. A family with a small child went and sat in their car to get warm. ##### Val ### 8/10 Good #### Martin Oct 30, 2016 Liked: Cleanliness, property conditions & facilities #### Clean hotel close to ferry port Great food in the restaurant although there was no food or drink available at breakfast. The heating did not come on in the morning and in winter it was required. ##### Martin ### 2/10 Terrible #### Jen, Surrey Oct 7, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### HOTEL WAS LOCKED UP AND SMELT MUSTY. The hotel (if you can call it a hotel) was locked up and empty when we arrived. We walked around the side to a bar and was told this is where to check in. At this point we would have walked away but it was late, we had been driving all day and did not know the area for other hotels. We had to pay up front as we were told that nobody would be about in the morning, and we had to leave the key in a post box. We let ourselves into the building, the musty smell hit us immediately. It was pitch black and empty, and only dim lights came on as we tried to find the room. We found the room, where the door had been left wide open with all windows open and the rugs hanging out of the window. It was dismal. Had we not already paid or not have been charged on our card we would have left immediately. I cannot believe that this sort of hotel can be allowed to charge an astronomical fee of 75e for facilities of this kind. ##### Jen ### 6/10 Okay #### sònia, Masies de Roda (BCN) Sep 1, 2016 Liked: Room comfort #### Es un hotel cómodo. Lejos de zona turística. No sirven desayunos domingos y festivos hasta las diez, y en los días laborales a partir de las nueve! Está lejos de zonas turísticas y su ubicación es un poco extraña. En las inmediaciones hay solo restaurantes muy caros. ##### sònia ### 10/10 Excellent #### Verified traveller Aug 29, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sjarmerende hotell, trivelig betjening Sjekk inn i caféen i kjelleren, ryddig og rent rom. Fleksibel utsjekk. Trivelig sted med gode bussforbindelser til Bilbao sentrum. ##### Verified traveller ### 8/10 Good #### Roberto Aug 1, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Roberto