Chambre exécutive | 1 chambre, fer et planche à repasser, accès au Wi-Fi (inclus)

Ascotia off Queen – Avis

3 out of 5
Ascotia off Queen
3 Scotia Place, Auckland

Avis

7,4

Bien

Note de 10 – Excellent, d’après 232 avis sur 1000." "
Note de 8 – Bien, d’après 392 avis sur 1000." "
Note de 6 – Acceptable, d’après 194 avis sur 1000." "
Note de 4 – Médiocre, d’après 119 avis sur 1000." "
Note de 2 – Terrible, d’après 63 avis sur 1000." "

7,8/10

Propreté

8,2/10

Service et personnel

6,8/10

Commodités

7,0/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

Marie

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good accommodation for 1 night but we didn’t have coffee in our room, wifi and air consitionning don’t work, whereas it’s included in our room
Séjour de 1 nuit en janvier 2024
Ascotia Off Queen Team a répondu le 23 janv. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Jade

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2023
AOQ a répondu le 17 avr. 2023
Dear Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

2/10 – Terrible

Jean

Séjour de 2 nuits en février 2023

6/10 – Acceptable

Christian

6/10 – Acceptable

MURIEL

Séjour de 3 nuits en novembre 2022

10/10 – Excellent

Marine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Agréable hébergement
Propre, bien situé, belle chambre et salle de bain. Bon rapport qualité prix
Séjour de 2 nuits en décembre 2019
Duty manager a répondu le 15 janv. 2020
Dear Marine, Thank you for your positive feedback. It is great to know you were able to take advantage of our convenient location and the clean rooms and that you appreciated your stay and was good value for your money. We look forward to have you stay with us again in the near future.

10/10 – Excellent

Jean-Marc

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien placé pour visiter Auckland
Séjour de 2 nuits en mars 2019
Duty Manager a répondu le 6 avr. 2019
It is great to know that you have enjoyed your stay with us and we look forward to have you stay with us again in the near future.

8/10 – Bien

pascal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2018
Duty Manager a répondu le 15 août 2018
Dear Valued Guest. Thank you for your positive feedback and we appreciate your valuable time. It is good to know that you were able to enjoy all that we have to offer. We take pride in our friendly & efficient staff, clean and comfortable rooms, and convenient location. We look forward to have you stay with us again in the near future.

8/10 – Bien

Valérie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2018
Duty Manager a répondu le 4 févr. 2018
Dear Valued Guest (Valerie), Thank you for staying with us. We hope you choose to stay with us again next time you are in Auckland.

10/10 – Excellent

Duncan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2017
Duty Manager a répondu le 4 févr. 2018
Dear Valued Guest, Thank you for staying with us. We hope you choose to stay with us again next time you are in Auckland.

10/10 – Excellent

Akiko

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
エアポートバスステーションから少し距離がある以外は、快適に利用できました。
Séjour de 1 nuit en mai 2024
AOQ a répondu le 23 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Al Muntasar

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's a nice place to stay and near everything.
Séjour de 2 nuits en mai 2024
AOQ a répondu le 23 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Dream

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
AOQ a répondu le 22 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

2/10 – Terrible

Al Muntasar

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bad
Séjour de 2 nuits en mai 2024
Ascotia Off Queen Team a répondu le 15 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 – Bien

Klarry

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
it was value for money
Séjour de 4 nuits en mai 2024
Ascotia Off Queen Team a répondu le 11 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Bradley

Voyage d’affaires
Points forts : Propreté, service et personnel
For the price is was a pretty great stay. Clean rooms and helpful staff. Only downside is the parking cost however, it’s inner city so expected.
Séjour de 2 nuits en mai 2024
Ascotia Off Queen Team a répondu le 8 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 – Médiocre

Dion

Voyage de couple
Points faibles : État et installations de l’hébergement
Room had a noise like a motor that kept end coming on and off all night
Séjour de 1 nuit en mai 2024
Ascotia Off Queen Team a répondu le 6 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Dene

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
….
Séjour de 2 nuits en avril 2024
Ascotia Off Queen Team a répondu le 2 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 – Acceptable

Smita

Points faibles : Commodités, état et installations de l’hébergement
Convenient
Séjour de 1 nuit en avril 2024
Ascotia Off Queen Team a répondu le 2 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Ngawaina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hospitality was amazing. Loved my cozy cute room. Myself an my son stayed for 3 nites. Only downside was the shower head was clogged so the water wasnt coming out properly, room 204. Otherwise great experience. Will definitley book again in the future. Thanks guys
Séjour de 3 nuits en avril 2024
Ascotia Off Queen Team a répondu le 2 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 – Acceptable

Ly yi

Points forts : Service et personnel, état et installations de l’hébergement
Like: Convenient Dislike: bed sheets not clean
Séjour de 3 nuits en avril 2024
Ascotia Off Queen Team a répondu le 28 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 – Acceptable

Dion

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Lady in arrival was amazing and explained everything even rang up once bistro opens to let us know and see if we would like to order anything The only things that were not that great were below The mini fridge in the room didn’t work The usb ports on the beside table didn’t work The car parking was very tight and I think very expensive $35 for the night - most places I stay avarage around -$15-20 per night so $35 for a super hard car park not worth the money should think about reducing that price
Séjour de 1 nuit en avril 2024
Ascotia Off Queen Team a répondu le 25 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 – Bien

david

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 3 nuits en avril 2024
Ascotia Off Queen Team a répondu le 23 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 – Médiocre

Faustino

Points faibles : État et installations de l’hébergement
.
Séjour de 1 nuit en avril 2024
Ascotia Off Queen Team a répondu le 21 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 – Bien

daniel

Voyage en famille
The late check in was most bothersome after a long flight from LA, and a day in Auckland. Access to showers was delayed by 1hr plus. The rooms were as described -parking was a bit high
Séjour de 1 nuit en avril 2024
Ascotia Off Queen Team a répondu le 21 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 – Bien

Hannah

Séjour de 2 nuits en avril 2024
Ascotia Off Queen Team a répondu le 7 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Paris

Séjour de 2 nuits en avril 2024
Ascotia Off Queen Team a répondu le 6 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 – Acceptable

Sarah

Staff were good. Beds clean & shower. I found the hot breakfast was “not hot” was very luke warm. Food was reasonable. The room could do with some tissues & maybe milk & biscuits. After a long flight, guests are tired & perhaps want to make a coffee have a biscuit & put their feet up. Otherwise a very reasonable priced property for what you get.
Séjour de 3 nuits en avril 2024
Ascotia Off Queen Team a répondu le 16 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Uenuku

Séjour de 2 nuits en avril 2024
Ascotia Off Queen Team a répondu le 6 mai 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Hlayisani

Points forts : Propreté
Séjour de 2 nuits en avril 2024
Ascotia Off Queen Team a répondu le 28 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 – Bien

Cathryn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly, helpful staff Handy location - walking distance to Grafton Campus Small room - but comfortable - comfortable beds and pillows; appreciated coffee and team making supplies & toiletries If you intend to eat in your room, you will need plates and cutlery
Séjour de 1 nuit en avril 2024
AOQ a répondu le 13 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 – Bien

Giovanni

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ottimo rapporto qualità prezzo. Pulito abbastanza riiovato
Séjour de 1 nuit en avril 2024
AOQ a répondu le 8 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Rahim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s make good trip
Séjour de 5 nuits en avril 2024
AOQ a répondu le 7 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Ying

Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
This is no air conditioning
Séjour de 1 nuit en avril 2024
Ascotia Off Queen Team a répondu le 6 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

david

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service, staff are friendly and helpful. Hot clean and tidy. Walking distance to shops, and transport. Great place to stay.
Séjour de 1 nuit en avril 2024
Ascotia Off Queen Team a répondu le 6 avr. 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 – Acceptable

Taylor

Voyage en groupe
Points forts : Service et personnel
I liked the location of this hotel, plenty of food places around and shopping.
Séjour de 3 nuits en mars 2024
Ascotia Off Queen Team a répondu le 30 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

david

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Ascotia Off Queen Team a répondu le 30 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 – Médiocre

Nathan

Points faibles : État et installations de l’hébergement
Unfortunately this property has become very run down over the past 7 years. Needs a lot of TLC
Séjour de 1 nuit en mars 2024
Ascotia Off Queen Team a répondu le 30 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

2/10 – Terrible

megan

We were supposed to stay in a superior king. We had two single beds pushed together. Terrible mattresses springs poking out. No rubbish bin! No cutlery no bowels/plates.. no milk for coffee. Tiny tv.
Séjour de 2 nuits en mars 2024
Ascotia Off Queen Team a répondu le 30 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 – Bien

TIEN

Points forts : État et installations de l’hébergement
Séjour de 5 nuits en mars 2024
AOQ a répondu le 11 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 – Médiocre

Laura

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The positive: Staff were very kind, welcoming and helpful. The hotel's restaurant provides food at very good prices. Good location for public transport and walking distance to the CBD. Also, restaurants and entertainment nearby. The negative: Facilities conditions and quality were very disappointing to say the least. Stained bedding, blanckets and towels.Dirty carpets and stained roof. The rooms were way too small, old and dirty appliances. Besides, not even a table or chair to put the luggage. No isolation between rooms, hence no privacy and very noisy. I had a long stayed and I can say that cleanness is not their strongest quality. I would recommended the place only for one night. If you're visiting for business or tourism that's not the right place.
Séjour de 9 nuits en février 2024
AOQ a répondu le 11 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 – Bien

david

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
AOQ a répondu le 4 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 – Acceptable

Romy

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 4 nuits en février 2024
AOQ a répondu le 5 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 – Bien

Thi Kieu Tien

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
AOQ a répondu le 11 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

peiyuan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good service.
Séjour de 1 nuit en février 2024
AOQ a répondu le 4 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
AOQ a répondu le 4 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 – Médiocre

Serafim

Points faibles : Commodités, état et installations de l’hébergement
I booked a room with a toilet and bathroom. I arrived late, so the staff left my room key into the keybox. When I got into my room, I realised, that the room had no bathroom and no toilet. Furthermore, I could not lock my door when I stepped out of my room, which made me feel unsafe.
Séjour de 4 nuits en février 2024
AOQ a répondu le 16 mars 2024
Dear Valued Guest,Greetings!We would like to thank you for sharing your experience with us. We appreciate your feedback although we would like to confirm with you if you have given us the accurate feedback since all our hotel rooms here at Ascotia Off Queen have their own toilet and bathroom. We do not have shared toilet and bath and our front desk is open 24/7 so we do not leave any key in a key box.Thank you!Best Regards,Team AOQ

6/10 – Acceptable

Ji Heung

Séjour de 3 nuits en février 2024
AOQ a répondu le 5 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 – Acceptable

Richard

Points forts : Propreté, service et personnel et confort de la chambre.
Won’t stay again
When I checked in I was told the air conditioner was not working and they had put a fan in my room which I wasn’t too happy about after I read some of the reviews that said they had been having AC. The bed was comfortable and the hotel is in a good area but the room was very small, the TV was very small, no microwave and the room could use some TLC. I rarely give bad reviews but any hotel that has AC issues especially in the summer anywhere and isn’t jumping on the problem to have it resolved quickly can’t rent rooms at the rate they charged, I was offered 15% off but that doesn’t fix the problem.
Séjour de 2 nuits en février 2024
AOQ a répondu le 5 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 – Médiocre

Matteo

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Palestra non funzionante, teli e lenzuola sporchi...
Séjour de 7 nuits en février 2024
AOQ a répondu le 11 mars 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team