Search Chalets in Waterton Park from CA $94

"Should be 5 stars 100% but we were there at the start of May when it was just opening for the season. My only problem is there was very little selection in the restaurant at dinner time. It was either a predetermined 4 course meal, with good options, or the pub menu. Everything else was amazing from the room to the staff. I will stay here again during the "on" season."

"Our cabin had some cooking items Was a good size but bathroom very small This was updated with a new shower which you pull down the faucet we did not know how it worked until maintenance showed us Needs a little TLC "

"We weren't happy with our room and the staff upgraded us to the new area of the building. Which was much better and cleaner. Thank you"

"Our room was at a poor location. Staff were very poorly trained, useless. No breakfast included. Resort and pool were under construction"

"Staff were helpful"

"The gentleman at the front desk did not seem very happy to be doing his job. Was handed the key and told to have a good stay. Was told where our room was and where we could park only after having to ask thr clerk. After checking in and settling into our, I called the front desk asking for information on where to get ice. The same clerk said I could come to the restaurant to get some as the ice machine was broken. When I went to get ice I was only given enough ice for maybe two drinks. The clerk said the ice for the restaurant and was unable to give me more as I was not a paying customer of the restaurant. I told the clerk that was not fair or right. I should have been told at check in that if I needed ice that would be something the guest would need to go and buy. In the morning we phoned the front desk asking a noon check out. Was told by the same clerk "we need the room later." I wasnt asking for another full day, I was asking one extra hour. We were only given 30 additional minutes. Overall if there was a different clerk scheduled the experience would have been better."

"Great place to stay while visiting a spectacular National Park. Reasonable prices and clean, comfortable accommodations."

"The only problem was the pillows were too soft for my wife and I."

"No one in the lobby. You had to call a phone number to get assistance for check-in. When we did that the gentleman was quite busy so we said we would go and have some dinner and then come back. Came back in an hour and there was a text message from him that the door to the room was propped open and the key was on the bed. Went into the room sheets were clean bed was clean, but the rest of the room really needed some work inside the microwave was very greasy. The fridge wasn’t plugged in. The whole room was just in need of a really good cleaning. It also needs a good update the curtains and the bedding, although clean were ancient and the inside of the window was absolutely filthy. We declined to shower in the tub because it was not very clean and the bathroom sink also needed some work. We will not stay there again nor would we recommend it. The young man who was in charge of the phone calls and leaving the key was pleasant. We text him later to please bring some extra pillows and a remote for the TV which he did so with a smile. The Room advertises cable and there is no cable in the room be aware if that’s important to you. We won’t stay there again, but it’s served its purpose."