Your feedback is important to us, and we would like the opportunity to address any concerns you may have in more detail. We strive to provide exceptional service to all our guests, and we regret that we fell short of this goal during your stay.Please feel free to reach out to us directly at the hotel so that we can discuss your experience further and work to resolve any issues you may have encountered. We hope to have the opportunity to welcome you back in the future.

Our sincerest apologies for the unacceptable experience you encountered during your recent stay at our hotel. Your feedback is incredibly valuable to us, and I want to assure you that we take your concerns very seriously. I have sent you a private email addressing the issues you raised in your review.

Good day, Ms. FaresI'm sorry to hear that the hotel only received a 2-star review; please contact us so we can address your concerns and figure out how to make your next stay, if given the chance more enjoyable.

Good afternoon, We sincerely regret not living up to your expectations, but rest assured that we will be making improvements to our property in the coming months.Since we are a historic property in Georgetown, we do not currently have the heat switched over to air conditioning in the building yet due to the tricky weather. However, we do provide guests who are uncomfortable with the heat cooling systems.

Thank you for taking the time to share your feedback regarding your recent stay with us. We take your concerns seriously and are committed to addressing each issue to prevent similar occurrences in the future.We will be refunding the Destination Fee charged during your stay. Please accept our sincere apologies for the inconveniences you faced during your stay. Your feedback is invaluable to us, and we appreciate the opportunity to address these issues and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

Thank you for taking the time to share your feedback.We're happy to hear that you enjoyed our hotel's convenient location in historic Georgetown. However, we're truly sorry to learn about the challenges you encountered during your stay.Please accept our sincere apologies for the issues you experienced in your room. Rest assured; we are addressing these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly rectified and prevented in the future.We understand your disappointment, and we regret that we did not meet the standards you expected from a 4-star hotel. Please know that your comments are invaluable to us.We would love the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.