Top notch hotel, with a curteous, and efficient staff. Our room was everything you would hope for, worth far more than the rates they charge. The location also puts nice leisurely walks right at your doorstep. We would definitely recommend them to our closest family and friends.
Only drawback is open atrium with rooms facing on to it and noise from lobby which is loud carries up through the building. Although once in your room it's not too bad. Otherwise everything was very good and extremely convenient.
The hotel was nice although we didn't feel the area it was in was that great. Everything in the hotel was great - room service, it was clean and tidy, and quiet. Our only problem were some of the people at the check-in desk! Our first night we asked for recommendations on how to get to the Old City. The young man at the desk told us to definitely take a taxi, and be careful. Since we were 2 women, we asked what we should be careful of, assuming he meant men. He told us to be careful of the dogs in the city, that since we were 2 women and didn't speak Romanian, that we should definitely take a taxi, and was surprised we had never heard of the "Romanian dog problem." I, myself, am not afraid of dogs, but my friend was very worried by his response. We decided to walk and if needed, get into a taxi. We walked pleasantly, and continued to walk all weekend and NEVER SAW ONE DOG. It was bizzarre that his comment was so strange! We understand dogs are dangerous, especially in packs, but we never saw one! He also told us to go to some giant clubs on the weekend, and we think perhaps he had some connections to them. One woman seemed troubled when we asked her for some information, and she replied "well, I would have to look that up on the computer" which didn't seem troubling at all! It's her job! The other women were helpful and didn't have a problem giving us information. To us, if you work at the front desk of a hotel, it's your job to help the customers!
Whether you travel for business or leisure, explore the Romanian capital from your favorite host, Mercure Bucharest City …More
We stayed in room 405 which has the biggest balcony I've ever seen; must be lovely to sit out on during the warm weather. The room itself was well proportioned, clean and nicely designed. Staff were friendly and the continental breakfast plentiful.
It was only a 10 minute walk up to University Square and there's also great restaurant (Nesam 2) at the top of the road, plus a supermarket right across the street.
We would stay again.
When we arrived at the hotel we were meant to pay an extra 40 euro's per night for the 3rd person in our group (had booked a deluxe room for 2/3 via Expedia) to cover the 3rd bed and 3rd breakfast. So on arrival we were thinking that it was rather expensive but the hotel staff offered us an upgrade of 10 euros/pp/day to include the buffet dinner, mini bar in the room and free Wi-Fi; it also included the 3rd bed and breakfast. The staff couldn't have been more helpful and well mannered. Hotel food was excellent and we were even given a bottle of sparkling wine by one of the waiters when we left after giving him a 10 leu tip (approx. £2). Probably the best hotel and service I've been in and deserves the 5 stars.
University Square is home to an interesting mix of green areas, vibrant squares, and educational and cultural institutions. Enjoy a leisurely stroll through the picturesque Cismigiu Garden or visit Revolution Square, home to the former Royal Palace and now housing the Romanian National Art Museum. Sidewalk book merchants and florists add to the area’s interesting vibe.