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Alma de Flores

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Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
32-inch flat-screen TV with cable channels
Minibar, in-room safe, blackout drapes, iron/ironing board
Minibar, in-room safe, blackout drapes, iron/ironing board

Overview of Alma de Flores

Alma de Flores

3.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Laundry
Map
Av Juanek entre Kabah y Concejo, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum National Park14 min walk
  • Popular LocationLas Palmas Public Beach8 min drive
  • Popular LocationPlaya Paraiso8 min drive
  • AirportTulum, Quintana Roo (TUY)11 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Alma de Flores is in the city center and near a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum National Park - 14 min walk
  • SFER IK - 7 min drive
  • Las Palmas Public Beach - 8 min drive
  • Playa Paraiso - 8 min drive
  • Tulum Mayan Ruins - 23 min drive

Restaurants

  • El Vegetariano - 10 min walk
  • Kay Nah - 10 min walk
  • La Parrillada - 10 min walk
  • Batey - 10 min walk
  • Le Bistro - 10 min walk

About this property

Alma de Flores

3-star hotel near Tulum National Park
Along with an outdoor pool, this hotel has concierge services and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite.
Alma de Flores offers 20 accommodations with minibars and espresso makers. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Things to do

  • Access to nearby outdoor pool
  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Deck or patio

More

  • Connecting rooms available
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night, plus a deposit of USD 100 per stay
Welcoming dogs and cats only
1 per room (up to 22 lbs)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per night
  • Crib (infant bed) fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Alma Flores Hotel Tulum
Alma Flores Hotel
Alma Flores Tulum
Alma de Flores
Alma de Flores Hotel
Alma de Flores Tulum
Alma de Flores Hotel Tulum

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 73 out of 104 reviews
5 - Excellent 70%
Rating 4 - Good. 19 out of 104 reviews
4 - Good 18%
Rating 3 - Okay. 4 out of 104 reviews
3 - Okay 4%
Rating 2 - Poor. 4 out of 104 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 104 reviews
1 - Terrible 4%

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

2/5 Poor

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is very nice but we had noise of construction work all days even on weekend. We had a very nice impression upon arrival with one Mexican Staff member (in reception there is only one)receiving us. He was very helpful in every aspect. The other days staff members had no service orientation at all. Its not about being charged extra for a coffee or late check out, but if the hotel almost empty and there is no consideration of that, i am afraid its not a client orientated staff in.mayority. i would not come back because there are other options.
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, quiet, and the staff is helpful, especially Jared.
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely great! Both Facundo and the other fellow who is also named Facundo were amazing. The area was beautiful, 2 places around the hotel area were under construction which in the morning was quite noisy but we are morning people so did not bother us. Can’t wait to go again! The cleaning in the room and through out the hotel was perfect. Definitely recommend!
Stayed 5 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service at this property Fagundo was always very pleasant, smiling and helpful! The pool area was gorgeous and made for an awesome perk for our first time out of the country! I didn’t care for the after 10 noise ordinance we had to whisper to each other in order to avoid a knock on the door! For us purchasing a private pool suite for the week we expected the ability to especially enjoy it at night since it was for a full weeks reservation! Aside from the dogs and the roads around the hotel it was a fun trip and experience all together!
Stayed 6 nights in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Spacious lovely apartment. Good pool. Shame they charge for coffee capsules - penny-pinching & unnecessary
Stayed 4 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was awesome with helping me with my needs and assisting me since I didn’t speak Spanish. Staff was friendly, I felt safe and the property was beautiful. There is still construction around the probably but I didn’t pay that any mind due to how pretty this property was. Worth every penny. Will be returning :)
Stayed 3 nights in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, our room was spectacular, & great location.
Stayed 3 nights in Mar 2022

4/5 Good

Stayed 6 nights in Feb 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really liked this place. It’s beautiful and clean. The only thing I didn’t like is that they charge extra for all drinks. Even the coffee is not complimentary. The area is ok, but there is a lot of construction going on around town.
Stayed 1 night in Feb 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying. We loved it so much had to go back! Everyone is friendly and helpful! Very clean great location!
Stayed 3 nights in Feb 2022