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"The staff made us feel right at home. They were helpful in finding our way around"

"Very nice and comfortable "

"Staff were very helpful, pleasant & welcoming. The hotel is next to YuYuan garden, lovely area with lights in the evening, lots of shops nearby for meals & other shopping. Central convenient location for other sights. The hotel is very clean, our stay of 2 nights was pleasant & comfortable. Robot delivered coffee pods for the keurig coffee machine when we ran out. I would definitely return to stay on our next visit to Shanghai. "

"The luxury you expect with welcoming and accommodating touches that go above and beyond. The most comfortable bed we have ever slept on in a hotel, hands down. The views are incredible; the location is in the middle of it all and yet a step removed enough to find peace instantly. "

"Great location, easy walk to The Bund. Had a wonderful time there. Clean and spacious. "

"I had cancelled on line this airport and we never made it there... For some reason my request to cancel was not done.. i have copies of it and will contest the failure to cancel ."

"The hotel is conveniently located to many tourist attractions (the Bund, Yuyuan garden, Nanjing Road). The rooms are big, clean and lovely. The staff are amazing, especially the bellboys who are at the entrance. They always say hello and are very pleasant. We will absolutely stay here again on our next visit to a Shanghai. I would recommend this hotel to anyone. "

"Rooms met expectations and price paid. Good service to have considered breakfast and reception drink. Fantastic location in the middle of town"

"almost none of the pictures are accurate ; It’s is not one minute away from nanjing rd; it’s about 20 minutes driving. Jade Temple is the only one close (about 5 blocks from it. At the beginning they gave a room with a restroom and shower in a transparent box! You can see through! I had to ask for different room and they tried to charge me for that; finally I didn’t ….be sure you download didi app for taxis it’s a complicated area to ride a taxi."