The staff was great. They were very helpful when showing up with luggage. The receptionist was very helpful with information and helping to print Covid forms.
The cleaning staff produced a bottle of shampoo when I pointed out that there was no shampoo or shower gel in the room.
The property advertised a continental breakfast, but what was made available was pretty shabby, especially when compared to complimentary breakfasts at all of the other properties we stayed at on our trip. It was generally served an hour after the advertised 7 am time. You could order and pay for a decent breakfast. The toilet stopper in our room leaked, so the tank filled every few minutes throughout the day and night. Three separate roof leaks in our room, thankfully none over the bed. Sheets, towels, bedding, and bed well past their prime. Two towels and one wash cloth — no other towels provided. No wi-fi in room. Lukewarm water 2 out of 4 times using the shower. A single hand-drying washcloth in lobby bathroom that was not changed all day. No paper towels or hand dryer anywhere in common restrooms or rooms.
Kitchenette in room with no plates, glasses, spoons, or anything really useful. Lots of attention to bar area. Very little attention to quality of rooms. Bed felt broken in the middle - creaked a lot when sitting down. Room safe too small to be practical and not big enough for computer or camera. Can only fit papers, jewelry, and passport in safe.
Summary: Paid more for less.