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Reviews of Quality Inn & Suites Airport West

2.5 out of 5
Quality Inn & Suites Airport West
315 Admiral Byrd Rd, Salt Lake City, UT

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1005 reviews" "
Rating 8 - Good. 324 out of 1005 reviews" "
Rating 6 - Okay. 132 out of 1005 reviews" "
Rating 4 - Poor. 92 out of 1005 reviews" "
Rating 2 - Terrible. 79 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Ayleen

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
Staff was rude!
Response from Assistant Manager on Apr 22, 2024
Can you provide with details on your reservation so we can review what happened?

10/10 Excellent

Lili

Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 19, 2024
Thank you for your feedback.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 star motel, but clean and good price. Not close to anything but the airport. Would stay there again.
Stayed 2 nights in Apr 2024
Response from Assistant Manager on Apr 17, 2024
Thank you for your feedback!

10/10 Excellent

Karla, Englewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was Good and kept clean. Birds they had a lot around but not to bad after noon they we're around until it got dark.
Stayed 2 nights in Apr 2024
Response from Assistant Manager on Apr 17, 2024
Thank you for your feedback, it is greatly appreciated!

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the airport and right off the freeway. Bad part was the walls are so thin between the rooms that we could hear the neighbors TV and conversations the entire night as if they were in our room. Didn't get any sleep.
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 15, 2024
We apologize for any inconvenience that occurred during your stay with us.

6/10 Okay

Maya

Business traveller
Liked: Cleanliness, staff & service
It’s clean and the staff were all nice and helpful. I didn’t love that we have to give a $100 deposit for incidentals (different from just making a credit card hold). though we get it back, being told I wouldn’t if I lost my paper receipt felt a bit unfair. The hotel also feels a bit isolated and quite dated but it does the job. One plus is the bed is super super comfy and I slept so well!
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 12, 2024
Thank you for your feedback

8/10 Good

Dale

Business traveller
Liked: Cleanliness, staff & service
Their parking lot had downed limbs in the corner of the lot the entire time I was there. No biggie, but it did detract from the overall cleanliness.
Stayed 2 nights in Mar 2024
Response from Assistant Manager on Apr 11, 2024
We apologize for any inconvenience that occurred during your stay with us

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Bedding had a hole in it and for a king size bed we got two small square throw pillows and two we lumpy standard pillows. The front desk person gave me a new sheet rather than fitted sheet- he didn’t know what a fitted sheet was until I explained it to him abs he did give me a less lumpy standard pillow as a replacement. Room was clean otherwise.
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 8, 2024
We apologize for any inconvenience you experienced while staying with us, we will be sure to forward this feedback to our cleaning staff to ensure this does not happen again.

10/10 Excellent

Rosie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 11, 2024
Thank you for your feedback.

10/10 Excellent

santos

Liked: Cleanliness, staff & service, property conditions & facilities
I love the place and the price
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 5, 2024
Thank you for your feedback!

8/10 Good

dale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Except for a short time when the Wifi didn't work, everything seemed great. Nice clean room. But the next morning we were woken up by the upstairs housekeeper yelling at her kids who apparently came to work with her. Usually it's other rude guests who make noise, but here it was an employee of the motel. We heard another guest tell her to be quiet but she continued making noise. My wife said she she might be making noise on purpose so people would wake up and vacate the rooms so she could get her work done.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Apr 3, 2024
We apologize for any inconvenience this caused you, we understand the importance of being able to rest in your room with no disturbances. We will be doing a thorough investigation as employers are not allowed to bring their children to work. We appreciate you bringing this to our attention.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit shabby and run down, but it was a convenient place to stop and rest.
Stayed 1 night in Apr 2024
Response from Assistant Manager on Apr 2, 2024
Thank you for your feedback.

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Your staff has no personality, would be nice to see a smile on somebody’s face.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 29, 2024
We apologize for any inconvenience that occurred during your stay with us, we understand the importance of customer service we will be forwarding this feedback to our staff to ensure this doesn't happen again.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 28, 2024
Thank you for your feedback, it is greatly appreciated.

8/10 Good

Ronald

Liked: Cleanliness, staff & service
I enjoyed my stay! The front desk staff were friendly and helpful. Just a couple of concerns: The bathtub knob didn't work properly so it took a bit of effort to get the water the right temp, and of course, as with many hotels, the lobby computer didn't work very well. The only other concern is that housekeeping staff were unnecessarily loud while cleaning the rooms late mornings. I understand they have to vacuum and do other cleaning activities, but loud conversations aren't necessary while some guests are trying to rest. They do difficult and unthankful jobs, so I still let a tip, but they should be as quiet as possible while in the lobbies.
Stayed 3 nights in Mar 2024
Response from Assistant Manager on Mar 26, 2024
We apologize for any inconvenience you had to experience while you stayed at our hotel, we will be sure to pass this feedback to our staff to ensure this does not happen again. We hope to see you again in the future!

10/10 Excellent

Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer property. Breakfast selection was great and beds were confortable.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 20, 2024
Thank you for your feedback

10/10 Excellent

April

Travelled with family, Travelled with family and small children
I thought Ismael was the nicest person I’ve met. He’s a keeper! Super friendly, informative and efficient. Thank you for a lovely stay! Your staff made the difference.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 15, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay and received good customer service!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pretty room, comfy bed, and great, simple check in!
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 14, 2024
Thank you for your feedback

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just spending the night before I went to the airport. The location as very convenient. The lady at the reception desk was friendly and polite. The property was clean and inviting. My room was clean and nicely furnished. I like this property and will stay again. The room was a great price.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 13, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us and most importantly that you were satisfied with the cleanliness and service provided to you. We sure hope we get to see you again!

10/10 Excellent

Sabrina, Blackfoot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went fast. Parking on both sides of the building, but you have to exit one lot, and get on the road for a second, to the next lot. Lots of options for the breakfast, including best apple juice I've ever had. Occasionally heard planes, but the fan drowned them out. Friendly staff.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 11, 2024
Thank you for your feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Yury Alejandra

Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 29, 2024
Thank you for your feedback

4/10 Poor

Sergei

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
the girl that was at the front desk was terrible. Bad customer service. Didn't want to help at all and she didn't care about it.
Stayed 6 nights in Feb 2024
Response from Assistant Manager on Mar 7, 2024
We apologize for any inconvenience that occurred during your stay.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 4, 2024
Thank you for your feedback

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Had to wait way to long for someone to come to the counter…made me angrier and angrier…almost left. They need a bell or something. The small of weed in the halls is terrible
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 26, 2024
We apologize for any inconvenience, however the front desk staff also has to assist other guests if they need help hence the staff nit being there that is why we have a sign that says we will be back in 10min.

6/10 Okay

Robert

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was smooth and professional - just not very cheerful and welcoming.
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 26, 2024
We apologize for any inconvenience we will be forwarding his feedback to our staff to ensure we provide the best customer service.

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 26, 2024
Thank you for your feedback

10/10 Excellent

Deykel dodani

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 19, 2024
Thank you for your feedback

2/10 Terrible

Alexandra

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On a Saturday morning front desk left unattended with a box that says be back in 10 minutes. It’s been 20! Fitness center door won’t open. Hotel is run down. Walls are paper thin. We didn’t sleep because other hotel guests were up making noises all night long. Pay more and stay somewhere better!!!
Response from Assistant Manager on Feb 19, 2024
We apologize for any inconvenience you experienced while staying with us, we understand your frustrations and we will be forwarding this feedback to our staff to ensure this does not happen again.

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Reasonably priced. Next to a gas station and a restraurant and 10 minutes from the Salt Lake Airport car rental return.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

Carmen Magda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Can you provide us with more details?

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Close enough to downtown, hotel was quiet and clean.
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

Suzanne, Rock Springs

Travelled with group
Disliked: Staff & service, amenities
We were told we could leave our car at the motel when we flew out of Salt Lake. Instead we had to leave our car at long term parking at the airport.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
We do not allow park n flys at all at out hotel, we stopped providing this service 4 years ago.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably one of the cleanest hotels I have stayed in. Very well kept and reasonable prices.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Vicente

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Kwangchul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Samiullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Charuth

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Michael, Meridian

Liked: Amenities
Great location next to the airport.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You all did a great job and helped us out very well thank you
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

Nimsi

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Can you provide us with more details on your stay?

10/10 Excellent

Martha V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

K.

Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Can you provide us with more details?

8/10 Good

Michael, Meridian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Thomas

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

4/10 Poor

Darren

Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Can you provide us with more details on your stay?

10/10 Excellent

Derek

Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!