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"The staff doesn’t cooperate and they are not flexible. "

"Coffee bar service is slow. Front desk staff should have explained how the elevators work. We had to learn the hard way on the wrong floor and in a crowd. Room was clean. "

"People were great, walking distance to train station. And the hotel was amazing as far as holding our bags until we got into the room and also holding them after check out so we could tour the city. I will definitely be staying here again."

"This has become my go-to hotel of late for NYC trips. Not because it's anything fancy, but the location right next to Penn Station, Amtrak, LIRR, and the A/C/E, 1/2/3, B/D/F/M, and 7 trains is so convenient. Many pilots & flight attendants whose regular route takes them to NY stay here for this reason. The staff, and particularly the housekeeping staff, is super-friendly. The hotel itself is nice enough - plenty of large, double rooms, a nice art deco style (it was world famous in the 1930s), and history (Nikola Tesla lived his last days here) - and it's almost always reasonably priced. "

"Everything excellent "

"Great central place to stay. Great staff and very clean rooms. "

"Breakfast was good if you got there before it got busy. Then they started running out."

"I stayed at this resort for New Year. It was plenty of people but the staff made sure everything clean and everyone was safe. This hotel is in a nice location in Time Square."

"It was ok rooms were really small "