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Reviews of Igloo Beach Lodge

3.5 out of 5
Igloo Beach Lodge
Manuel Antonio, Quepos, Provincia de Puntarenas

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 134 reviews" "
Rating 8 - Good. 28 out of 134 reviews" "
Rating 6 - Okay. 15 out of 134 reviews" "
Rating 4 - Poor. 8 out of 134 reviews" "
Rating 2 - Terrible. 3 out of 134 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Travelled with group
Liked: Staff & service, property conditions & facilities
This property was awesome from how close it was to the beach to the staff. I would highly recommend it.
Stayed 2 nights in Apr 2024
Response from Alejandro Ruiz on Apr 30, 2024
Dear Taylor,Thank you so much for taking the time and gave us your feedback, we are glad to know that you liked our property and had a great time.Look forward to seeing you in your next vacations to Costa Rica.Kind regards

8/10 Good

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique property! It looks just like the photos but it is right on the side of main road & parking is just off the road. They do have security TV on the parking area & it is quiet. It is a very modern, white & cool vibe. We paid $500 Cdn for 2 nights for jungle room. We liked this better because there is no shade on the pool side (it was hot!) and we faced shade with a swing just outside our room so we could watch the monkeys. The room is also white,modern & very comfortable layout. There is no wardrobe but hanging rod at the end of one bed and hanging shelves at the other. 2 sinks - 1 in the W/C and the main one in the room. The safe is a bit interesting as it is small, portable & not attached to anything. The lobby area is open air, a bit small but again unique and could be enjoyable but we found it very warm so headed out for other dinner options. There is a dirt road leading to the public beach access and if you want beach chairs or shade you rent. We did not so I don't know how much they cost. I cannot say enough great things about Sylvia who went above & beyond during check in she was so helpful about the property, Manuel Antonio Park, & topping up my Liberty SIM card! THANK YOU! Head left on the beach and eat at the Magic Bus, & check out the monekys.
Stayed 2 nights in Apr 2024

8/10 Good

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good location and place to stay. The only issue was the air conditioning was not working on first night.
Stayed 2 nights in Mar 2024
Response from Alejandro Ruiz on Apr 30, 2024
Good afternoon dear Rahul,Greetings from Igloo Beach Lodge, thank you so much for taking the time and gave us your feedback, we are glad to know that you liked our venue.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel! Looks just like the pictures. It might just be my favorite hotel ever because of the uniqueness of the igloos. The only problem we had was the wifi. Inside our igloo (14) it was so weak it disconnected every 15 seconds.
Stayed 4 nights in Mar 2024
Response from Alejandro Ruiz on Apr 30, 2024
Good afternoon dear Alex,Greetings from Igloo Beach Lodge, thank you so much for taking the time and gave us your feedback, we are glad to know that you liked our venue.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

10/10 Excellent

Darrell

Stayed 4 nights in Mar 2024

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean and close to the beach. Restaurant on site so very convenient!
Stayed 2 nights in Mar 2024
Response from Alejandro Ruiz on Apr 30, 2024
Good afternoon dear Isabelle,Greetings from Igloo Beach Lodge, thank you so much for taking the time and gave us your feedback, we are glad to know that you liked our venue.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Manuel Antonio. Close to Manuel Antonio national park, parking under camera supervision, very clean and nice rooms. Close to the beach, towel service (free) Great location! We had a nice stay here.
Stayed 2 nights in Mar 2024
Response from Alejandro Ruiz on Apr 30, 2024
Good afternoon dear Elisa,Greetings from Igloo Beach Lodge, thank you so much for taking the time and gave us your feedback, we are glad to know that you liked our venue.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

10/10 Excellent

Dana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super cute
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoed our time in your hotel
Stayed 2 nights in Mar 2024
Response from Alejandro Ruiz on Mar 14, 2024
Dear Maria,Thank you so much for taking the time to give us your feedback.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the very short walk to the beach and the bus stop in front of the hotel. It's a five minute bus ride to the park entrance and the bus runs every 15 minutes during the day and costs only 380 colones. The staff was helpful and the food in the restaurant was good. The air conditioning struggled at times to adequately cool the room. The rooms could use folding luggage racks.
Stayed 4 nights in Mar 2024
Response from Alejandro Ruiz on Apr 30, 2024
Good afternoon dear Connie,Greetings from Igloo Beach Lodge, thank you so much for taking the time and gave us your feedback, we are glad to know that you liked our venue.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

8/10 Good

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the Igloos. Our room was very clean and roomy. I would say the big selling point of this property is its location close to the beach. We didn't have any specific complaint but would probably stay next time somewhere closer to the park where we could easily walk to more restaurants and have more natural shade.
Stayed 2 nights in Mar 2024
Response from Alejandro Ruiz on Mar 14, 2024
Dear Gretchen,Thank you so much for taking the time to give us your feedback.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property adjacent to the beach. Super cute place, clean and convenient bus stop right outside of hotel. Great staff
Response from Alejandro Ruiz on Mar 14, 2024
Dear Maria,Thank you so much for taking the time to give us your feedback, we are more than glad to know that you liked our venue.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

8/10 Good

Justina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The igloos were very cute! They were a little small and had no closet or dressers to put stuff. But they were very clean and bright from all the white everywhere.
Stayed 5 nights in Feb 2024
Response from Alejandro Ruiz on Mar 14, 2024
Dear Justina,Thank you so much for taking the time to give us your feedback.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

10/10 Excellent

Shrinand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, excellent location. Two minute walking to the beach. 20 minutes walking to the national park. Very good room, good food and good customer service.
Stayed 2 nights in Feb 2024
Response from Alejandro Ruiz on Mar 14, 2024
Dear Shrinand,Thank you so much for taking the time to give us your feedback.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel staff were excellent
Stayed 4 nights in Feb 2024
Response from Alejandro Ruiz on Mar 14, 2024
Dear John,Thank you so much for taking the time to give us your feedback.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived a full day ofI travel, Jorge the security guard greeted us with so much kindness. From that moment on, our experience has been so warm and welcoming. Every day, Gabriel has served us delicious meals in the restaurant, and even poolside drinks!
Response from Alejandro Ruiz on Mar 14, 2024
Dear Rachel,Thank you so much for taking the time to give us your feedback.We are more than glad to know that you liked our service.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alejandro Ruiz on Feb 10, 2024
Dear Timothy,Greetings from igloo Beach Lodge, thank you so much for choosing us foy your stay in Costa Rica.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

8/10 Good

edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alejandro Ruiz on Feb 10, 2024
Dear Edwin,Greetings from igloo Beach Lodge, thank you so much for choosing us foy your stay in Costa Rica.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

6/10 Okay

Zoey-Anne

Disliked: Staff & service
Not worth the hype
The customer service needs improvement. If you're looking for somewhere to lay your head and to sit by the pool, then this is for you. The room was simple and clean. If you're wanting added service then choose another hotel. I was on the garden side and the smell of sewage came up through the drain in the shower and the sink. The housekeeper was nice enough to get a plug in air freshner to eliminate the smell.
Stayed 4 nights in Jan 2024
Response from Alejandro Ruiz on Jan 25, 2024
Dear Zoey,Greetings from Igloo Beach Lodge, thank you so much for taking the time to give us your feedback, we value every single comment from our guests, we work hard every day to improve our service, we will take care about issues you experienced during your stay.Look forward to seeing you in your next vacation to Costa Rica.Kind Regards

8/10 Good

Kattia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal muy atento, te brindan un coctel de bienvenida, un hotel pequeño pero muy hermoso, la piscina la puedes usar 24 h siempre y cuando no hagas mucho ruido despues de las 10 pm. La cama y las almohadas super cómodas. Nos dieron permiso de salir 1 hora despues del check out, lo que fue un gran detalle. A pocos pasos de playa espadilla que es hermosa, y al frente de un super.
Stayed 1 night in Jan 2024
Response from Alejandro Ruiz on Feb 10, 2024
Buenas tardes estimada Kattia,Saludos de Igloo Beach Lodge, muchas gracias por tomarse el tiempo y darnos retroalimentación, nos complace mucho que le haya gustado nuestro venue.Los esperamos en sus próximas vacaciones en Costa Rica.Saludos cordiales

10/10 Excellent

Carleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alejandro Ruiz on Feb 10, 2024
Dear Carleigh,Greetings from igloo Beach Lodge, thank you so much for choosing us foy your stay in Costa Rica.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

8/10 Good

Lori

Stayed 3 nights in Jan 2024
Response from Alejandro Ruiz on Feb 10, 2024
Dear Lori,Greetings from igloo Beach Lodge, thank you so much for choosing us foy your stay in Costa Rica.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

10/10 Excellent

Ted, Medford

Stayed 4 nights in Dec 2023
Response from Alejandro Ruiz on Feb 10, 2024
Dear Ted,Greetings from igloo Beach Lodge, thank you so much for choosing us foy your stay in Costa Rica.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alejandro Ruiz on Feb 10, 2024
Dear Samantha,Greetings from igloo Beach Lodge, thank you so much for choosing us foy your stay in Costa Rica.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Alejandro Ruiz on Feb 10, 2024
Dear Jessica,Greetings from igloo Beach Lodge, thank you so much for choosing us foy your stay in Costa Rica.Look forward to hosting you in your next vacations to Costa Rica.Kind Regards

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A boutique hotel with a unique exterior and minimalist interior design. Really lovely. Great location and just steps from the beach. Yummy and generous breakfast too. Would definitely return.
Response from Alejandro Ruiz on Mar 14, 2024
Dear Georgia,Thank you so much for taking the time to give us your feedback.We are more than glad to know that you liked our service.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

10/10 Excellent

rohan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Property and Service !!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Abhishek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with 2 young kids and we really had a great time. The best part was walking distance to one of the best beaches in town. The property is neat and clean with friendly staff and breakfast is much better than what you get at other hotels - a la carte. It's a no frill lodge so don't expect Hyatt like amenities (wifi is spotty but works). Overall a great place for a few days at Manuel Antonio.

6/10 Okay

Steve

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
If you like consistent internet, do not stay here. Very low band and spotty, need more access points throughout the property. Staff service was inconsistent as well. Some were very good but some need additional training. Beds were really comfortable. No luggage stands for your luggage. Inconsistent hot water and low water pressure. Restaurant food was good, morning coffee as well.
Stayed 2 nights in Nov 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place all around. Be warned, due to the unique shape and composition of the rooms (concrete igloos) there is a very noticeable sound effect where someone on the bed from across the room sounds like they are directly behind you. This is not a big deal provided you are not traveling with children for whom the novelity of this effect will never wear off.
Stayed 3 nights in Nov 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working at Igloo are super friendly and very helpful. Rooms are clean, I wish there was a chair or desk to sit at, other than that it was a great stay
Stayed 3 nights in Nov 2023
Response from Alejandro Ruiz on Nov 9, 2023
Dear Juan,Greetings from Igloo Beach Lodge, first of all, thank you so much for taking the time to give us your feedback, we appreciate every single comments from our guests.We rae commited to provide the best of the service to all our guests.Look forward to hosting you in your next vacation to Costa Rica.Best wishes

10/10 Excellent

Joanne T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concept was cute. Igloos and grounds were spotlessly clean. Bed made and towels changed every day. Just two comments to improve on. 1, our toilet seat didn’t fit right and only 1 bedside table. We made it work by bringing a stool from outside the front door of our igloo and used it for a bedside table. Lovely experience all round
Stayed 8 nights in Oct 2023
Response from Alejandro Ruiz on Nov 7, 2023
Good afternoon dear Joanne,Greetings from Igloo Beach Lodge, thank you so much for taking the time to give us your feedback.Look forward to hosting you in your next vacations to Costa Rica.Best wishes

8/10 Good

Deborah

Travelled with partner
Liked: Amenities, property conditions & facilities
A one of a kind experience! The igloos are small but we didn't really need anymore space. The pool was nice especially before bed. Wish Netflix was in English. The beach was amazing and just a short walk.
Stayed 2 nights in Oct 2023
Response from Alejandro Ruiz on Oct 4, 2023
Dear Deborah,Greetings from Igloo Beach Lodge, we are glad that you had a great experience in our venue, thank you so much for taking the time and gave us your feedback.We work hard to provide the best service and fulfill our guests expectations.We look forward to hosting you in your next vacartions to Costa Rica.Best wishes

10/10 Excellent

Yazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Alejandro Ruiz on Sep 16, 2023
Dear Yazmin,Thank you so much for taking the time to give us you feedback.Look forward to hosting you in your next vacations to Costa Rica.Best wishes

10/10 Excellent

Pamela

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and very close walking distance to the beach! Restaurant inhouse was very good, we will definitely come back
Stayed 1 night in Jul 2023
Response from Alejandro Ruiz on Aug 6, 2023
Estimada Pamela,Saludos de Igloo Beach Lodge, muchas gracias por sus comentarios, nos complace saber que su estadia fue placentera.Los esperamos en sus próximas vacaciones en Manuel Antonio.Saludos cordiales

6/10 Okay

Tracie, coeurdalene

Stayed 5 nights in Jul 2023
Response from Alejandro Ruiz on Aug 29, 2023
Dear Tracie,Thank you so much for staying with us.Look forward to hosting you in your next vacations to Costa Rica.Regards

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at this property! Cute, clean rooms and close walk to both the beach and Manuel Antonio Park. We ate in the restaurant a few times and enjoyed the food, which was reasonably priced. I would only suggest that instead of having only having 3 options for the included breakfast, that they have all their options or at least 5-6 choice. The other guests were also very friendly! Great atmosphere overall. If we are back that way, I would stay there again.
Stayed 3 nights in Jul 2023
Response from Alejandro Ruiz on Jul 19, 2023
Dear Julie, Thank you so much for taking the time to give us your feedback, we value every single comment, we are committed to give the best service and fulfill our guests expectations.We are more than glad that you liked your stay in our venue.Look forward to hosting you in your next vacations to Costa Rica.Best regards

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the whole property was unique and an experience in itself. It is not even a block off this beautiful, serene beach that offers everything and is full of Manuel Antonio animals. Breakfast was terrific and the hotel dog, Nikki, greeted us every morning and evening. We loved the whole experience!
Stayed 3 nights in Jul 2023
Response from Alejandro Ruiz on Jul 6, 2023
Good afternoon dear Amy,Greetings from Igloo Beach Lodge, thank you so much for taking the time to give us your feedback, we value every single comment.We are more than glad to know that you enjoyed your stay, We work had every day to fulfill our guests expectations.Look forward to hosting you in your next vacation to Costa Rica.Best wishes

10/10 Excellent

Florin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous and the igloos are so cool. The acoustics in the whoops and the set up makes them feel like a spa. The breakfast is really good and tasty. It’s 2 minute walk to a expansive beach and also really close to tons of restaurants and shopping. Manuel Antonio national part is 15 minutes walk from the igloos. Highly recommend it.
Stayed 2 nights in Jun 2023
Response from Alejandro Ruiz on Jul 6, 2023
Good afternoon dear Florin,Greetings from Igloo Beach Lodge, thank you so much for taking the time to give us your feedback, we value every single comment.We are more than glad to know that you enjoyed your stay, We work hard every day to fulfill our guests expectations.Look forward to hosting you in your next vacation to Costa Rica.Best wishes

10/10 Excellent

Dulguun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at Igloo Beach. Didn't realize how close they were to the beach. Staff is so friendly. The food onsite was great. We got the breakfast included package and that was amazing. We ate at the restaurant for other meals too, because the food was delicious. They also have various tours available to book right at the hotel. All in all, fantastic stay all around.
Stayed 2 nights in May 2023
Response from Alejandro Ruiz on Jun 3, 2023
Dear Dulguun,Thank you so much for taking the time to give us your feedback, we appreciate every single comment.Look forward to seeing you in your next vacation to Costa Rica.Best wishes

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Alejandro Ruiz on Apr 19, 2023
Dear Celeste!Greetings from Iglo Beach Lodge, We would like to thank you for taking the time to give us your feedback.Look forward to hosting you in your next vacation to Costa Rica.Best Wishes

10/10 Excellent

Jeanne

Stayed 1 night in Mar 2023
Response from Alejandro Ruiz on Mar 19, 2023
Dear Jeanne,Than you so much for for staying with us, look forward to hosting you in your next vacations to Costa Rica.Best wishes

10/10 Excellent

Svetoslava, Nantucket

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind experience. Pool, rooms, garden ,staff everything was better than we even expected. 2 min away from the beach. Perfect location.
Stayed 1 night in Mar 2023
Response from Alejandro Ruiz on Mar 12, 2023
Dear Svetoslava,Greetings from Igloo Beach Lodge, thank you so much for taking the time to give us your feedback, we appreciate every comments from our guests. We are more then glsd to know that you liked the hotel and the service.Look forward to hosting you again in your next vacation to Costa Rica.Best regards

10/10 Excellent

Rakshitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and friendly staff. Convenient to all the restaurants and tourists activities. Loved our stay there .
Stayed 1 night in Feb 2023
Response from Alejandro Ruiz on Mar 4, 2023
Thank you so much for taking the time to give us your feedback, we appreciate every singlr comment.Look forward to seeing you in your next vacation to Costa Rica.Best wishes

10/10 Excellent

Laramie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I along with his parents got two igloos here and stayed the week. I was really impressed. They had great drinks, food was delicious at the restaurant, service was great! Fred was absolutely amazing and would greet us and be sure we were taken care of everyday. Pool and grounds were super clean and well kept. Pool is 24 hours. Towels were at the entry and ready everyday. The rooms were clean and cute, reminded me of an ace boutique hotel. Coffee made every morning around 6am. The parking is easy. It’s right next to the hotel and is safe in my opinion. They had a security guard there nightly and also cameras on the car you could see from the lobby/restaurant. It’s a super safe spot and everyone is very attentive. The hotel is literally one of the very few right at the beach. Everyone was driving down to park at our hotel when we could simply walk 30 seconds. The national park was a 3 min drive. Plenty of places to rent chairs on the beach. A super market right next door. Cabs are easy to flag down and the bus stop is right in front of the hotel. I would stay here again!
Stayed 7 nights in Feb 2023
Response from Alejandro Ruiz on Mar 2, 2023
Dear Laramie,Thank you so much for taking the time to give us your feedback, we appreciate every comments from our guests, We are more than glad to know that you like our venue.Look forward to hosting you again in your next vacations to Costa Rica.Best regards

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were nice and clean. The staff was outstanding and the food was fairly priced and tasty. The Gounds were beautiful and 24 hour security staff
Stayed 7 nights in Feb 2023
Response from Alejandro Ruiz on Feb 22, 2023
Dear Lawrence,Thak you so much for taking the time to give us your feedback.We are more than glad to kow that you liked our venue and food.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

10/10 Excellent

Chels

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing to stay at. The Decor in the igloos was beautiful. Everything was clean. Pool area was quiet and relaxing. Staff was super friendly.
Stayed 1 night in Jan 2023
Response from Alejandro Ruiz on Feb 22, 2023
Dear Chels,Thak you so much for taking the time to give us your feedback.We are more than glad to kow that you liked our venue specially the service, we work hard as a team to fulfill our guests expectation.Look forward to hosting you in your next vacations to Costa Rica.Kind regards

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness
Parking is off the main highway and does not feel secure. No one greets or helps with your luggage until you get yourself to the reception desk. The combo door lock was difficult to figure out and most just asked for a key. The safe was large but unattached and did not feel safe. It did not work and I asked for assistance twice. No one came to fix it. I twice asked for ice to take to the room and finally had to get it myself. The igloos is unique and has an echoing sound due to the round ceiling. Music and conversation appears to be generated throughout the room. The pool was adequate and a server would come by often for orders A small market is nearby and so is the beach. I felt I would get more for my money and was very disappointed as we arrived and started to warm up to it. The food and drinks were also adequate. However I would not recommend it nor would I return. I would prefer more for my buck or pay more if needed.
Stayed 2 nights in Feb 2023
Response from Alejandro Ruiz on Feb 14, 2023
Good afternoon Mr. AndrewGreetings from Igloo Beach Lodge, first of all we would like to thank you for taking the time to give us your feedback, we work hard to provide the best of the service to all our guests, regarding the parking lot, its not private but we have camare system and security guard.We hope you can give us another oportunity in you next vacation to Costa Rica.Best wishes

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, amenities
Overall I would stay again, but I was disappointed by a couple things. The wifi was not very strong (which is fine, all the hotels right by the beach have poor connection - if you want better stay at quepos or better yet just get a tethering plan). But frustratingly I kept asking them to fix the outlet by my bed and it never was. I legitimately asked 4-5 times, until I realized they just weren’t going to. Now for pros: the maids and service were awesome. The person working the parking lot helped us Jack our car when our tire was flat. Kitchen service was always friendly and nice. The igloos were super fun. And location was fantastic. I wish I didn’t have to knock a star, but if I’m paying a premium price compared other hotels, I’d hope that they could get basic maintenance work done.
Stayed 4 nights in Jan 2023
Response from Alejandro Ruiz on Feb 5, 2023
Dear Richard,Greetings from Igloo Beach Lodge, Thank you so much for taking the time and gave us your feedback, we are sorry about all inconveniences you had during the stay, im going to make sure this situation will not happen again.Hope to see you in your next vacations to Costa RicaBest wishes