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The Reserve at Paradisus Playa del Carmen All Inclusive

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Beach nearby, beach umbrellas, beach towels, snorkeling
Beach nearby, beach umbrellas, beach towels, snorkeling
Beach nearby, beach umbrellas, beach towels, snorkeling
Outdoor pool, pool umbrellas

Overview of The Reserve at Paradisus Playa del Carmen All Inclusive

The Reserve at Paradisus Playa del Carmen All Inclusive

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationPlaya 885 min walk
  • Popular LocationPunta Esmeralda Beach8 min walk
  • Popular LocationGuadalupe Church11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Reserve at Paradisus Playa del Carmen All Inclusive is next to a golf course and on the waterfront. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid.
Popular Location

What's nearby

  • Playa 88 - 5 min walk
  • Punta Esmeralda Beach - 8 min walk
  • Guadalupe Church - 11 min walk
  • Mamitas Beach Club - 18 min walk
  • Mario Villanueva Stadium Madrid - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • Vento — 1 min walk
  • Olio — 1 min walk
  • El Guero Marisqueria Veracruzana — 17 min walk
  • La Pirata — 18 min walk
  • Salento — 18 min walk

About this property

The Reserve at Paradisus Playa del Carmen All Inclusive

4.5-star beach property with a full-service spa
Catch some rays at the nearby beach or spend the day relaxing at The Reserve at Paradisus Playa del Carmen All Inclusive's full-service spa. Then enjoy a meal at one of the property's 14 restaurants. All 120 rooms offer thoughtful touches like free minibar items and espresso makers, as well as comforts such as Egyptian cotton sheets and pillow menus. Furnished balconies and iPod docks are standard, as are plasma TVs with cable channels.
The Reserve at Paradisus Playa del Carmen All Inclusive offers 120 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

40-inch plasma televisions come with cable channels and pay movies. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6 AM–11 AM
  • Buffet and à la carte meals, snacks, and beverages included
  • 14 restaurants and 1 coffee shop/café
  • 4 swim-up bars, 16 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Pilates classes
  • Shopping
  • Snorkeling
  • Yoga classes

Family friendly

  • DVD player
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (25000 square feet)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • Pool umbrellas

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch plasma TV
  • Cable channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Concierge at Paradisus Esmeralda All Inclusive
Family Concierge Paradisus Esmeralda Hotel
Family Concierge Paradisus Esmeralda Hotel Playa del Carmen
Family Concierge Paradisus Esmeralda All Inclusive
Family Concierge Paradisus Esmeralda Playa del Carmen
Family Concierge Paradisus Esmeralda
Family Concierge at Paradisus Esmeralda
Family Concierge Parasus Esme
The Reserve at Paradisus Playa del Carmen
Family Concierge at Paradisus Esmeralda All Inclusive

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 64 out of 98 reviews
5 - Excellent 65%
Rating 4 - Good. 26 out of 98 reviews
4 - Good 27%
Rating 3 - Okay. 6 out of 98 reviews
3 - Okay 6%
Rating 2 - Poor. 1 out of 98 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 98 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! One of the best places I’ve stayed in Playa del Carmen definitely recommend my friends and family!
Stayed 3 nights in Feb 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, great amenities and excellent service.
Stayed 5 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this resort more than 5 stars! We were a little worried about traveling to Mexico during the pandemic. I’m so glad that we did! The resort is impeccably clean! The staff and management make it their top priority to keep their guests safe. I want to recognize our butler, Alberto. He went over and beyond to make sure we were happy! Also, a shout out to Manuel who works at the beach! My goodness! He’s such a hard worker making sure everyone had drinks and food. We travel to the Riviera Maya about 3 to 4 times a year and love exploring different resorts each time. This is definitely on the top of our favorite list!
Stayed 4 nights in Dec 2020

5/5 Excellent

Stayed 6 nights in Dec 2020