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Family Concierge at Paradisus Esmeralda - All Inclusive

5.0 star property

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Family Concierge at Paradisus Esmeralda - All Inclusive

View from room
Cafe
View from room
Plasma TV, DVD player, iPod dock, pay movies
Espresso maker
Reviews
9.2

Wonderful

Popular amenities

  • BarBarBar
  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • All-inclusiveAll-inclusiveAll-inclusive
  • SpaSpaSpa
  • Outdoor spaceOutdoor spaceOutdoor space

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Playa del Carmen
  • Popular LocationMamitas Beach5 min drive
  • Popular LocationQuinta Avenida6 min drive
  • Popular LocationPlaya del Carmen Main Beach9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Concierge Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Family Concierge Junior Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge 1 Bedroom Suite Swim up

Espresso maker

Family Concierge 1 Bedroom Suite Swim up

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for The Reserve Deluxe Suite Adults SwimUp

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

The Reserve Deluxe Suite Adults SwimUp

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 13 King Beds

View all photos for Family Concierge 1 Bedroom Master Suite Swim up

Rainfall showerhead, free toiletries, hair dryer, bathrobes

Family Concierge 1 Bedroom Master Suite Swim up

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Concierge 1 Bedroom Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Family Concierge 1 Bedroom Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Concierge 1 Bedroom Master Suite

View from room

Family Concierge 1 Bedroom Master Suite

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Playa del Carmen

Family Concierge at Paradisus Esmeralda - All Inclusive is located in Luis Donaldo Colosio, a neighborhood in Playa del Carmen, and is next to a golf course and on the waterfront. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Temazcal Natura and Xaman Ha Aviary are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Punta Esmeralda Beach - 8 min walk
  • Mamitas Beach - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • Quinta Avenida - 6 min drive
  • Playa del Carmen Main Beach - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Sunset Grill - ‬10 min walk
  • ‪Naos - ‬11 min walk
  • ‪Illy Cafe - ‬11 min walk
  • ‪Hadar - ‬13 min walk
  • ‪La Jungla de la Riviera - ‬9 min walk

About this property

Entire place

Family Concierge at Paradisus Esmeralda - All Inclusive


Property Location
With a stay at Family Concierge at Paradisus Esmeralda - All Inclusive in Playa del Carmen (Luis Donaldo Colosio), you'll be steps from Quinta Avenida and 8 minutes by foot from Punta Esmeralda Beach. This 4.5-star property is 1.5 mi (2.3 km) from Mamitas Beach Club and 1.6 mi (2.5 km) from Playa del Carmen Main Beach.

Rooms
Make yourself at home in one of the 120 air-conditioned rooms featuring iPod docking stations and plasma televisions. Rooms have private furnished balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have rainfall showerheads and complimentary toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a waterslide. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Mediterranean cuisine at Vento, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 4 swim-up bars. A complimentary buffet breakfast is served daily from 6 AM to 11 AM.


Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has facilities measuring 25000 square feet (2323 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Beach

  • Sandy beach (direct access)
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Full-service spa
  • Manicures/pedicures
  • Outdoor pool
  • Outdoor treatment areas
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting

Restaurants on site

  • Mole
  • Naos
  • Olio
  • The Market
  • Vento

Food and drink

  • Espresso maker

Dining

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 14 restaurants
  • 16 bars/lounges
  • 4 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free stocked minibar
  • Room service (24 hours)
  • Snack bar/deli

Bedrooms

  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • 1 bathroom
  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • Pay movies
  • Plasma TV with cable channels
  • TV in common areas

Outdoor areas

  • Furnished balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 25,005 square feet of conference space
  • Business center
  • Computer station
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18 holes of golf on site
  • Fitness classes on site
  • Gym on site
  • Health club on site
  • Kayaking on site
  • Pilates classes on site
  • Shopping on site
  • Snorkeling on site
  • Yoga classes on site
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 120 units
  • 3 floors
  • Access via exterior corridors
  • Banquet hall
  • Built in 2011
  • Connecting units available
  • Garden

Activities nearby

  • Beach (direct access)
  • Golf course (adjacent)
  • Theme park

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Concierge at Paradisus Esmeralda All Inclusive
Family Concierge Paradisus Esmeralda Hotel
Family Concierge Paradisus Esmeralda Hotel Playa del Carmen
Family Concierge Paradisus Esmeralda All Inclusive
Family Concierge Paradisus Esmeralda Playa del Carmen
Family Concierge Paradisus Esmeralda
Family Concierge at Paradisus Esmeralda
Family Concierge Parasus Esme
The Reserve at Paradisus Playa del Carmen
Family Concierge at Paradisus Esmeralda All Inclusive
The Reserve at Paradisus Playa del Carmen All Inclusive

Frequently asked questions

Does Family Concierge at Paradisus Esmeralda - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Family Concierge at Paradisus Esmeralda - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Family Concierge at Paradisus Esmeralda - All Inclusive?

Self parking is free at this property.

What time is check-in at Family Concierge at Paradisus Esmeralda - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Family Concierge at Paradisus Esmeralda - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Family Concierge at Paradisus Esmeralda - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Family Concierge at Paradisus Esmeralda - All Inclusive?

Yes, the property is all-inclusive. Activities include bartending classes, cooking classes, pilates classes, and more.

Where is Family Concierge at Paradisus Esmeralda - All Inclusive located?

With direct access to the beach, this Luis Donaldo Colosio aparthotel is next to a golf course and within 1 mi (2 km) of Playa 88, Quinta Avenida, and Mamitas Beach. Playa del Carmen Main Beach is 1.4 mi (2.3 km) away.

Family Concierge at Paradisus Esmeralda - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 67 out of 101 reviews" "
Rating 8 - Good. 26 out of 101 reviews" "
Rating 6 - Okay. 6 out of 101 reviews" "
Rating 4 - Poor. 1 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Delcho I, Philadelphia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming back to this resort!
Stayed 4 nights in Nov 2021

10/10 Excellent

Zohar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! One of the best places I’ve stayed in Playa del Carmen definitely recommend my friends and family!
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best service, great for falilies, beatifull rooms, specual thanks to Hector Diaz, and pool concierge Miguel!!!
Stayed 6 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, great amenities and excellent service.
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this resort more than 5 stars! We were a little worried about traveling to Mexico during the pandemic. I’m so glad that we did! The resort is impeccably clean! The staff and management make it their top priority to keep their guests safe. I want to recognize our butler, Alberto. He went over and beyond to make sure we were happy! Also, a shout out to Manuel who works at the beach! My goodness! He’s such a hard worker making sure everyone had drinks and food. We travel to the Riviera Maya about 3 to 4 times a year and love exploring different resorts each time. This is definitely on the top of our favorite list!
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2020

10/10 Excellent

Hataway, Many, LA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff was amazing. Daniel and Victor were great. They were informative, polite and very attentive when we lounged at the pool or the beach. The La Palapa restaurant and staff set the tone every morning with great service and breakfast. We loved our entire experience here.
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2020