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Beach nearby, beach umbrellas, beach towels, snorkelling
Beach nearby, beach umbrellas, beach towels, snorkelling
Beach nearby, beach umbrellas, beach towels, snorkelling
Water park

Guest reviews

4.5 out of 5 Wonderful
88 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Breakfast included
All-inclusive
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationPunta Esmeralda Beach8 min walk
Popular LocationGuadalupe Church11 min walk
Popular LocationMamitas Beach Club18 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

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The Reserve Paradisus Junior Suite Swim Up

  • 893 sq ft
  • Sleeps 3

The Reserve One Bedroom Suite Swim Up

No guest room rating
  • 646 sq ft
  • Sleeps 5

The Reserve Junior Suite

4.5/5 guest room rating
  • 517 sq ft
  • Sleeps 4

The Reserve One Bedroom Suite

4.2/5 guest room rating
  • 646 sq ft
  • Sleeps 5

The Reserve One Bedroom Master Suite Swim Up

5/5 guest room rating
  • 893 sq ft
  • Sleeps 4

The Reserve One Bedroom Master Suite

5/5 guest room rating
  • 893 sq ft
  • Sleeps 4

About this area

Playa del Carmen

Located in Playa del Carmen, The Reserve at Paradisus Playa del Carmen All Inclusive is next to a golf course and on the waterfront. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Punta Esmeralda Beach - 8 min walk
  • Guadalupe Church - 11 min walk
  • Mamitas Beach Club - 18 min walk
  • Grand Coral Golf Riviera Maya - 6 min drive
  • Pier Navega - 10 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • Vento — 1 min walk
  • Olio — 1 min walk
  • El Guero Marisqueria Veracruzana - 17 min walk
  • La Pirata - 18 min walk
  • Salento - 18 min walk

About this property

The Reserve at Paradisus Playa del Carmen All Inclusive

4.5-star beach property with a full-service spa
Catch some rays at the nearby beach or spend the day relaxing at The Reserve at Paradisus Playa del Carmen All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. All 120 rooms offer thoughtful touches such as free minibar items and espresso makers, as well as comforts such as Egyptian cotton sheets and pillow menus. Furnished balconies and iPod docking stations are standard, as are plasma TVs with cable channels.
The Reserve at Paradisus Playa del Carmen All Inclusive offers 120 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Espresso makers and free minibar items are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

40-inch Plasma televisions come with cable channels and pay-per-view films. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

YHI Spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6 AM–11 AM
  • Buffet and à la carte meals, snacks and beverages included
  • 14 restaurants and 1 coffee shop/cafe
  • 4 swim-up bars, 16 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • Aerobics classes
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Pilates classes
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (25000 square feet)

Outdoors

  • Beach umbrellas
  • Garden
  • Pool umbrellas

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch plasma TV
  • TV channels
  • DVD player
  • iPod dock
  • Films for purchase

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The property will be renovating from 30 December 2019 to 30 December 2020 (completion date subject to change). The following areas are affected:
  • Dining venue
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Concierge Paradisus Esmeralda All Inclusive
The Reserve at Paradisus Playa del Carmen
Family Concierge at Paradisus Esmeralda All Inclusive

Frequently asked questions

Can I cancel my reservation for free at The Reserve at Paradisus Playa del Carmen All Inclusive and receive a full refund?
Yes, The Reserve at Paradisus Playa del Carmen All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Reserve at Paradisus Playa del Carmen All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does The Reserve at Paradisus Playa del Carmen All Inclusive have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is The Reserve at Paradisus Playa del Carmen All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Reserve at Paradisus Playa del Carmen All Inclusive?
The Reserve at Paradisus Playa del Carmen All Inclusive doesn't offer parking.
What time is check-in at The Reserve at Paradisus Playa del Carmen All Inclusive?
Check-in is from 3 PM to midnight. A fee applies for early check-in (subject to availability).
What time is check-out at The Reserve at Paradisus Playa del Carmen All Inclusive?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does The Reserve at Paradisus Playa del Carmen All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at The Reserve at Paradisus Playa del Carmen All Inclusive?
Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include bartending classes, cooking classes, pilates classes and more.
Where is The Reserve at Paradisus Playa del Carmen All Inclusive located?
Offering direct access to the beach, this Luis Donaldo Colosio resort is next to a golf course and within a 10-minute walk of Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 1 mile (2 km).
4.5
Wonderful
5 - Excellent
56
4 - Good
24
3 - Okay
6
2 - Poor
1
1 - Terrible
1

4.8/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food was second to none. I wish the concierge section would have had a hot tub and the water park water was heated. However we had an exceptional time.
Stayed 4 nights in Mar 2020

3/5 Okay

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness
Pool was extremely noisy and loud all day long due to activities using loudspeaker
Stayed 5 nights in Feb 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
We liked the food it tasted really good to be an all inclusive hotel. The service should improve at the pool and restaurants they weren’t good hosts and weren’t amused or receiving people
Stayed 6 nights in Dec 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent hotel and staff, our concierge Juan was the best. the water park its really cool
Stayed 6 nights in Sep 2019

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019