Hotel Cigarette STENCH
The hotel advertises a 100% smoke free place, but it's a lie. The first room I was put in had an incredibly strong cigarette stench as if someone just smoke a whole pack in it right before I came in. The AC was on, so obviously cleaning staff tried to get rid of the smell. I asked to be transferred to a different room and that one also smelled of disgusting cigarettes....not as bad as the first room but tolerable enough only when the AC unit was on.
Comment from Hotel Management
15-Jun-2016 by Jenna, Hotel Management
Wow! This is definitely not the kind of experience we want our guests to have. I'm so sorry about the issues you encountered. Providing a clean, comfortable room to our guest is important to us. I will make sure your comments are forwarded to the general manager and staff, so we can use them for further training purposes.
La Quinta Customer Care Team