Studio, Balcony (Eiffel Tower View) | Balcony

Reviews of Citadines Tour Eiffel Paris

4 out of 5
Citadines Tour Eiffel Paris
132 Boulevard De Grenelle, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 1170 reviews" "
Rating 8 - Good. 422 out of 1170 reviews" "
Rating 6 - Okay. 142 out of 1170 reviews" "
Rating 4 - Poor. 49 out of 1170 reviews" "
Rating 2 - Terrible. 44 out of 1170 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andria

Liked: Cleanliness, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Christopher on Mar 23, 2024
Dear Guest,Thank you for your review.Kindest regards,

10/10 Excellent

Claudine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Appreciated the accessibility to the site around and having a small kitchen was very practical to save on restaurants. Staff was great.
Stayed 4 nights in Mar 2024
Response from Christopher | Front Office Manager on Mar 22, 2024
Dear Claudine,Thank you for taking the time to share your experience regarding your past visit. We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience.Kindest regards,

10/10 Excellent

Pervez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2024
Response from Christopher | Front office manager on Mar 5, 2024
Dear Guest,Thank you for taking the time to share your experience regarding your past visit. We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience.Kindest regards,

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy access to transportation and walkable areas were great. Also had great dining options in the area.
Stayed 6 nights in Feb 2024
Response from Christopher | La Réception on Feb 27, 2024
Dear Guest,Thank you for taking the time to share your experience regarding your past visit. We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience.Kindest regards,

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities
Amazing Location! Great, friendly staff! Metro stop across the street and we went everywhere on it! Close to Eiffel! Would def recomennd and stay again!
Stayed 3 nights in Feb 2024
Response from Christopher | La Réception on Feb 27, 2024
Dear Matt,Thank you for taking the time to share your experience regarding your past visit. We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience.Kindest regards,

8/10 Good

JOSE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, train #6 station in front of the hotel. Bedrrom exactly as they show in the pictures.
Stayed 2 nights in Jan 2024
Response from Christopher | La Réception on Feb 17, 2024
Dear Mr Rodriguez,Thank you for taking the time to share your experience regarding your past visit. We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience.Kindest regards,

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff , transportation is just outside the hotel. Great restaurant around the area We didn’t got our room clean in our days stayed
Stayed 5 nights in Jan 2024
Response from Verena on Feb 12, 2024
Dear Ana,Thank you for taking the time to share your feedback with us. We are pleased to learn that you appreciated our friendly staff and the convenient transportation options available just outside the hotel. We're also glad to know that you found great restaurants in the area.Regarding the room cleaning, we apologize for any inconvenience caused. As per our terms and conditions, we do not provide daily cleaning services. However, we regret if this was not clearly communicated to you prior to your stay. Your feedback helps us ensure that our guests have a clear understanding of our policies.We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay in the future.

10/10 Excellent

Rosa, castaic

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the views
Stayed 4 nights in Jan 2024
Response from Verena on Feb 12, 2024
Dear Rosa,Thank you for your feedback!We are glad you have enjoyed your stay at Citadines Tour Eiffel and the view from your apartment.We look forward to welcoming you again soon

10/10 Excellent

Mundeta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in process was smooth and very accommodating. We arrived early in the morning and they were still able to give us our room without extra charge. The area is perfect, lots of restaurants around it and a metro station right in front. The room was clean, in good condition and you could even see the Eiffel Tower from our bedroom window. The only thing to note is that this metro station is above ground and we could feel the trains come in so if you’re a light sleeper that might be a problem. For us we could sleep just fine though. Would definitely come back!
Stayed 6 nights in Jan 2024
Response from Verena on Feb 12, 2024
Dear Mundeta,Thank you for taking the time to share your experience at Citadines Tour Eiffel.We're thrilled to read you found our check-in process smooth and that our team could accommodate your early arrival without extra charge. It's wonderful to know that you found our location convenient, with plenty of restaurants nearby and the metro station right in front.May we add that we're delighted that you enjoyed the cleanliness and condition of your room, as well as the view of the Eiffel Tower from your bedroom window. We appreciate your feedback regarding the metro station noise, and we understand that it may affect light sleepers differently.We're grateful for your kind words and for choosing to stay with us. We look forward to welcoming you back on your next visit to Paris!

10/10 Excellent

jian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Verena on Feb 12, 2024
Dear Jian,Thank you for taking the time to rate your experience with us. We appreciate your positive feedback on your stay at Citadines Tour Eiffel and hope to welcome you back soon for another enjoyable stay.

8/10 Good

Hajar

Stayed 3 nights in Dec 2023
Response from Verena on Feb 12, 2024
Dear Hajar,Thank you for taking the time to rate your experience with us. We appreciate your positive feedback on your stay at Citadines Tour Eiffel and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Hyoung Gi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Eiffel view is perfact
Stayed 1 night in Dec 2023
Response from Verena on Feb 12, 2024
Dear Hyoung Gi,Thank you for taking the time to rate your stay experience at Citadines Tour Eiffel. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.

8/10 Good

Tassia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the location. But I didn’t like the fact they don’t clean rooms there daily .
Stayed 6 nights in Nov 2023

6/10 Okay

Jessica

Stayed 2 nights in Dec 2023
Response from Verena on Feb 12, 2024
Dear Jessica,Thank you for taking the time to rate your stay experience at Citadines Tour Eiffel.We appreciate your feedback and would love to learn more about how we can improve to better meet your expectations. If you have any specific concerns or suggestions you'd like to share with us, please feel free to reach out. Your input is valuable to us as we strive to enhance the experience for all our guests.

6/10 Okay

Paul

Liked: Amenities
Disliked: Property conditions & facilities
The property was tired and the bed was very firm so both my wife and me were not able to sleep well. The room was also tired with chips out of the bath and flooring. Also lots of scuff marks on the skiting and lower walls indicating no renovation in a while. This together with the popcorn ceiling and older smaller TVs in the large rooms I dont believe it is worth the cost of the rooms. Still 20 minute walk to Eiffel Tower and 50-60 minute walk to Champs Elysee.
Stayed 2 nights in Oct 2023
Response from Christopher | La Réception on Oct 12, 2023
Dear Guest,Thank you for taking the time to share your experience regarding your past visit. We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience. We regret that we were not able to do this during your stay.We are very sorry that not all your expectations could be met. Please be assured, that we forwarded your comments to the relevant departments.Kindest regards,

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, amenities were excellent
Stayed 7 nights in Sep 2023
Response from Christopher | La Réception on Oct 7, 2023
Dear Guest,We thank you for your stay here and your review!Kindest regards,

8/10 Good

Georgette

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Christopher | La Réception on Oct 7, 2023
Dear Guest,We thank you for your stay here and your review!Kindest regards,

4/10 Poor

Erick

Liked: Cleanliness
Disliked: Property conditions & facilities
Was Ok
Stayed 1 night in Sep 2023
Response from Christopher | La Réception on Sep 26, 2023
Dear Guest,We thank you for your stay and your review!Kindest regards,

8/10 Good

Latoya

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Christopher | La Réception on Sep 26, 2023
Dear Guest,We thank you for your stay and your review!Kindest regards,

6/10 Okay

Treasure

Liked: Cleanliness, amenities, property conditions & facilities
The property and host were super nice, the room was super close and the hotel is near all the attractions
Stayed 2 nights in Sep 2023
Response from Christopher | La Réception on Sep 15, 2023
Dear Mrs Treasure,We thank you for your reservation and your stay with us.Kindest regards,

6/10 Okay

Kiren

Travelled with family
The property is in an excellent location - there is a McDonald’s and monoprix (supermarket) next door, metro opposite and 15 min walking distant to Eiffel Tower. There are also lots of nice basket ones and restaurants to explore. The hotel is in need of a serious revamp. Our room could have been cleaner but it was okay for the short stay we had.
Stayed 3 nights in Sep 2023
Response from Christopher | La Réception on Sep 26, 2023
Dear Guest,We thank you for your stay and your review!Kindest regards,

10/10 Excellent

fiona

Liked: Cleanliness, room comfort
Totally recommend
Fantastic location. Studio was great. Everything you need. We had a garden view room. The local market outside on Sunday was a bonus for our picnic under the Eiffel tower only a cpl of mins walk away. Coffee machine was a lovely touch and slippers in the room. We will stay again.
Stayed 5 nights in Aug 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Fiona,We thank you for your stay and your great review!Looking forward to welcome you again.

2/10 Terrible

Raheel

Liked: Cleanliness
Disliked: Property conditions & facilities
AC dont work, old amenities, 0 customer service at checkout.. left 1 day early and check in to another hotel and paid extra so we can sleep. Unbearable condition room
Stayed 2 nights in Aug 2023
Response from Christopher | La Réception on Oct 7, 2023
Dear Guest,We thank you for your stay here and your review!We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience. We are very sorry that not all your expectations could be met.Please be assured, that we forwarded your comments to the relevant departments.Kindest regards,

10/10 Excellent

Marcus

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place for a family. We stayed four nights with two young kids in a 1BR. Plenty of space, the sofa extends to 1 or 2 single beds and they provided a cot bed for free. The kitchenette is well appointed and sports not only hob/sink, but a large fridge, microwave and even a mini dishwasher. Parking is 25 Euro a night but very easy and absolutely worth it. Easy place for a family visiting by car.
Stayed 4 nights in Aug 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Mr Marcus,We thank you for your stay with us and your review!Kindest regards,

4/10 Poor

Kimberly

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was terrible. Stains on the bed, bed sheets, curtains, and walls. The room smelled like smoke. Some of the ceiling tile in our room was hanging, and the bathroom shower had mildew. The sink had nail clippings in it. We made a complaint, and our room was changed. That was a little better, but the ac did not work. The hotel provided us with a small fan. This is the worst hotel I've ever stayed in overseas.
Stayed 3 nights in Aug 2023
Response from Christopher | La Réception on Oct 7, 2023
Dear Guest,Thank you for taking the time to share your experience regarding your past visit. We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience. We regret that we were not able to do this during your stay.We are very sorry that not all your expectations could be met. Please be assured, that we forwarded your comments to the relevant departments.Kindest regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Guest,We thank you for your stay with us.Kindest regards,

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
Great pick for hotel
It was the perfect location from the iconic tower
Stayed 5 nights in Aug 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Guest,We thank you for your stay with us.Kindest regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Unfortunately not so great.
Unfortunately my stay here was below par. The hotel room safe box did not work upon my arrival. I tried requesting from reception to get it fixed numerous times with fail so, I just stopped requesting. One towel and one side of the bed sheets were dirty. At this point I did not think ‘bothering’ reception would even fix that so I just used my own sheets and towels. For the price of these rooms, there are no included hotel amenities (example: breakfast, pool, rooftop, or anything interesting). So for that, the value for money is zero. Lastly, the view is mediocre. I paid for a room with Eiffel Tower view. I would suggest just pay extra and stay at a better hotel, with better service/amenities, and a better view. The only positive feedback I can give is the location of the hotel itself was great, very close to the main attractions and the metro to get anywhere. This hotel was the one I was most looking forward to on my trip as it was my birthday treat to myself, and it was just disappointing.
Stayed 2 nights in Aug 2023
Response from Christopher on Oct 7, 2023
Dear Guest,Thank you for taking the time to share your experience regarding your past visit. We appreciate feedback like yours as our ultimate goal is to provide each and every one of our guests with an outstanding experience. We regret that we were not able to do this during your stay.We are very sorry that not all your expectations could be met. Please be assured, that we forwarded your comments to the relevant departments.Kindest regards,

6/10 Okay

Ruchir, Chicago

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Guest,We thank you for your stay with us.Kindest regards,

6/10 Okay

Isabelle

Travelled with family
Liked: Amenities, property conditions & facilities
Good, simple, clean, fair price for Paris. Service was fantastic. Felt safe. Many restaurants near by. Missing comfortable chairs to sit on. A little dated.
Stayed 3 nights in Jul 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Guest,We thank you for your stay with us.Kindest regards,

8/10 Good

Jane

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023
Response from Christopher | La Réception on Aug 5, 2023
Dear Guest,We thank you for your stay!Looking forward to welcome you again.Kindest regards,

6/10 Okay

ILMA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Guest,We thank you for your stay with us.Kindest regards,

6/10 Okay

CHUN PONG

Disliked: Cleanliness, property conditions & facilities
I personally like staying nearby the La Motte Picquet Genrelle metro station area where it is quiet yet nearby the Eiffel Tower. The Hotel cleanliness is the biggest problem. The bedding and the toilet are fine but the floor is really dusty. Given the quality of the hotel I don’t think it is worth the price I’ve paid. But still I would recommend this hotel for it’s location and transportation advantages
Stayed 3 nights in Jul 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Guest,We thank you for your stay with us and your review.We are sorry that we did not meet your expectations regarding the cleaning. We will do what is necessary to improve the point you raise.Kindest regards,

8/10 Good

Yester

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 3 nights in Jul 2023
Response from Christopher | La Réception on Sep 9, 2023
Dear Guest,We thank you for your stay with us and your review!Kindest regards,

2/10 Terrible

PARIS

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

sanjai

Stayed 6 nights in Jul 2023
Response from Christopher | La Réception on Aug 5, 2023
Dear Guest,We thank you for your stay here.Looking forward to welcome you again in near future.Kindest regards,

10/10 Excellent

Emran

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Easy access by trains buses. Spacious room.
Stayed 2 nights in Jul 2023
Response from Christopher on Jul 13, 2023
Dear Emran,We thank you for your stay here and your review!Kindest regards,

10/10 Excellent

Georgette

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023
Response from Christopher | La Réception on Jul 13, 2023
Dear Georgette,We thank you for your stay and your review!Kindest regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Lovely view from afar, moderate room.
First we did have a decent view of the Eiffel Tower from our room on the 4th floor. Our room was comfortable but not stellar. Train tracks were right outside our windows; sound was minimal but vibrations were more the issue. Also be prepared to check in first and then gain access to the parking lot if parking with this hotel. Parking near by for checking in was minimal when we arrived.
Stayed 1 night in Jun 2023

4/10 Poor

Justin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property was located in a good area for walking, site seeing, eating and a bit of shopping. The accommodations were nothing like the photos we saw online prior to our arrival. Staff was good, but displeased with the hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

Jehiry

Disliked: Cleanliness
0/10 Would Recommend
This is the kind of place that has one thing going for it. The views. Expect to be checked in late, an uncommunicative staff, mediocre rooms, and hair in your tub. Our balcony didn’t even have furniture as shown in the images. The bed faces a wall, not the window to Eiffel Tower. Would not stay here again. Ascott Hotels are now at the bottom of my list all together. I stay at about 30-40 hotels a year and this one was the only one I’ve ever written a bad review for. Don’t take this lightly. I’ve stayed at my share of budget hotels and those have been far more superior than this one. I promise you the view of the Eiffel Tower from your room is 100% not worth the price point. Go to a rooftop lunch/dinner nearby instead to get your view and pictures.
Stayed 1 night in Jun 2023
Response from Verena on Jun 26, 2023
Dear Jehiry,Thank you for your feedback and as well for giving us the opportunity to address your concerns as you were departing and also through our Online satisfaction survey.Once again, we sincerely apologize for the disappointing stay at Citadines Tour Eiffel. As agreed, a refund request was issued on the 21st June 2023 however if you have any troubles receiving the sum please do not hesitate to email us to the address we responded to your feedback from.We look forward to welcoming you again soon to one of our serviced residences.

6/10 Okay

Alenka

Liked: Cleanliness, property conditions & facilities
Air conditioning didn't work. The website said air conditioning available but when we asked they said compressor wasn't turned on yet. It was very hot in early June and we were out of luck which was disappointing. They did give us a fan which helped a bit. Laundry service was challenging to use as were appliances and there were no instructions. Internet was excellent. Great location near restaurants, grocery, bakery, subway and Eiffel Tower.
Stayed 9 nights in Jun 2023
Response from Verena on Jun 26, 2023
Dear Alenka,Thank you for your feedback and to provide us another opportunity to address your concerns.Once again, we would like to apologize for the disappointing stay at Citadines Tour Eiffel.We hope to welcome you again soon to one of our serviced residence, giving us another apportunity to serve you better

2/10 Terrible

Mike

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning (as advertised) and it was unbearably hot in the room. No available fan. Broken water machine. Broken elevator. Overall, a horrible experience. I would never stay there again or recommend it to anyone.
Stayed 5 nights in Jun 2023
Response from Verena on Jun 26, 2023
Dear Mike,Thank you for your taking the time to review your stay at Citadines Tour Eiffel and as well for giving us another opportunity to address your concerns over the desk.Once again, we would like to apologize for the inconveniences met during your stay with us.We hope to welcome again to one of our serviced residences, giving us another opportunity to serve you better.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Rooms cleaned only once a week. Shower drainage kept clogging. Staff were good save for a newbie who has no EQ. Location was the best part of the hotel.
Stayed 21 nights in May 2023
Response from Christopher | La Réception on Jun 22, 2023
Dear Guest,We thank you for your stay and your review.Kindest regards,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Metro was across the street. Lots of restaurants. Very safe neighborhood. Friendly staff. The accommodations were spacious and comfortable
Stayed 7 nights in Jun 2023
Response from Christopher on Jun 23, 2023
Dear Mary,We thank you for your stay and your review!Kindest regards,

4/10 Poor

Kara

Travelled with family
Disliked: Cleanliness, room comfort
Nightmare
They overcharged us by 1000 euros at check in which I caught. The room looked nothing liked the pictures. One day we were out and came back to find the stove top was on!! The cleaning staff accidentally left it on?? If you need TP or towels you have to go get yourself. We stayed 9 days and they would give us one roll of TP a day. The windows were so dirty it was hard to enjoy the Eiffel view. The bathroom is gross with holes. The air never worked well. Also the hair dryer in the bathroom was broken. After the burner incident I asked to be transferred to another Citidine as we stayed at st Germain a few years ago and had a great experience. They told me everything was full. When I looked online Citidine Opera was available but they just ignored me.
Stayed 9 nights in Jun 2023
Response from Verena on Jun 23, 2023
Dear Kara,Thank you for taking the time to share your feedback through our online satisfaction survey and as well on Hotels.com. We are truly about the outcome of your stay at Citadines Tour Eiffel. We believe we have responded to your concerned by email however shall there is anything else you would like to discuss about, we will be happy to share with you.We hope to welcome you again to one of our serviced residences, giving us another opportunity to serve you better.

10/10 Excellent

Sreedevi

Stayed 2 nights in Jun 2023
Response from Christopher | La Réception on Jun 16, 2023
Dear Guest,We thank you for your stay here and your review!Kindest regards,

10/10 Excellent

Yamilka

Liked: Cleanliness, amenities, property conditions & facilities
The hotel it’s located in a safe neighborhood. The Metro station is right across from the hotel. The staffs were amazing. They had great customer service and go above and beyond to meet the need of the guests. Special thanks to the staff in the front desk: Ness, Kevin, Polin, Jazmine and the breakfast crew. In addition house keeping did a great job as well.
Stayed 8 nights in Jun 2023
Response from Christopher | La Réception on Jun 17, 2023
Dear Yamilka,We thank you for your stay here and your review!We will let know all the team your kind words.Kindest regards,

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2023
Response from Christopher | la Réception on Jun 17, 2023
Dear Guest,We thank you for your stay and your review!Kindest regards,

4/10 Poor

Yurismel

Disliked: Amenities, property conditions & facilities
Do not think that you will have the famous dream of the wake up and have the famous view . I just have the one side of the Bulding.
Stayed 1 night in Jun 2023
Response from Christopher | La Réception on Jun 17, 2023
Dear Guest,We thank you for your stay here.Kindest regards,