Executive Suite, 1 King Bed with Sofa bed | Living room
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Reviews of Ottawa Embassy Hotel & Suites

3.5 out of 5
Ottawa Embassy Hotel & Suites
25 Cartier St, Ottawa, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 462 out of 1064 reviews" "
Rating 8 - Good. 345 out of 1064 reviews" "
Rating 6 - Okay. 139 out of 1064 reviews" "
Rating 4 - Poor. 68 out of 1064 reviews" "
Rating 2 - Terrible. 50 out of 1064 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marydale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and convenient
Stayed 2 nights in May 2024

8/10 Good

John Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sacha Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Room was spacious and loved having a balcony. Location is incredible. Will def stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Asutosh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place near downtown
Stayed 2 nights in May 2024

8/10 Good

Quyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay . Have nice city view from the balcony, walking distance to downtown, lot of restaurants and cafe nearby. Friendly staff.
Stayed 1 night in May 2024

8/10 Good

Anahi

Liked: Cleanliness, staff & service
Lack of free parking is the big miss, but hotel is convenient and well located.
Stayed 2 nights in May 2024

10/10 Excellent

Serhiy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Dung

Liked: Cleanliness, staff & service, property conditions & facilities
No parking available.
Stayed 1 night in May 2024

10/10 Excellent

Avinash

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very helpful staff.
Stayed 1 night in May 2024

8/10 Good

mike

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Short walk to restaurants!
Stayed 1 night in May 2024

10/10 Excellent

Alireza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was clean and full of light. The reception team was super polite and helpful. We loved it!
Stayed 1 night in May 2024

10/10 Excellent

Kerrian

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is extremely limited arounf the property
Stayed 2 nights in Apr 2024

2/10 Terrible

Kulvir

Travelled with family and small children
There was paid parking and no breakfast. It wasn't mentioned before.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jenn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would be nice If they informed you that u can’t pay a deposit by debit before u drive 7 hrs to find this out and then leave u hanging cause u cant use your debit card to pay deposit
Stayed 1 night in Apr 2024

4/10 Poor

sebastien

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room 203 is very noisy from the street and the rest.
Stayed 2 nights in Apr 2024

10/10 Excellent

Osaruese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Jessica

Stayed 1 night in Apr 2024

8/10 Good

Baljinder

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Underground parking entrance very tight.
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
very good location
Stayed 2 nights in Mar 2024

4/10 Poor

GUNEET

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not in good condition. Hot water did not reach the 7th floor. There was a weird smell in both rooms that I had booked. Information about the property was misleading regarding breakfast and parking. When asked about the breakfast, which was listed as available, I was informed that it is not included. The front desk staff advised me that they will ask the manager about providing breakfast to us. He got back to me and advised me that as per the manager the adjoining restaurant was booked for a private event. The next day I found out that it was a blatant lie and there was no such booking at that restaurant. Upon being advised of the hot water situation, the front desk staff told me that the hot water takes a few minutes to get to the 7th floor. But even after running the shower for 10 minutes there was no hot water and I had to take a shower with cold water. I spoke to the manager about these situations and she had nothing to say and there was not even an attempt to make anything better. She was quit nonchalant and her answer was ok. It was a terrible stay and very embarrassing for me in front of my family who were visiting from out of town. Overall a terrible terrible experience. Would not ever recommend this to anyone.
Stayed 1 night in Apr 2024

10/10 Excellent

Zhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Aluena

Stayed 1 night in Mar 2024

6/10 Okay

Divya

Stayed 2 nights in Mar 2024

8/10 Good

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness poor, noisy heating system.
Stayed 1 night in Mar 2024

4/10 Poor

Tarinder Singh

Disliked: Staff & service, property conditions & facilities
No AC and cleaning
Stayed 1 night in Mar 2024

10/10 Excellent

Bo

Stayed 1 night in Mar 2024

10/10 Excellent

Assemien Agnini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable location to parliament and Rideau Centre (15min) and good dining options. Front desk was efficient and professional. No pool but we had a full schedule so we didn’t mind.
Stayed 1 night in Mar 2024

6/10 Okay

Kyle

Travelled with family and small children
It was an okay stay. Hotel was in a good location and the staff was great. The downside was our rooms thermostat didn’t work so our room was super hot. We were brought a couple of fans within 15 minutes which was great but they only helped so much. Our only other gripe was the shower. It was either scolding hot or luke warm and I’ll assume the knob was loose or something. Overall, not a bad stay. Can’t say we won’t be back but I can’t say we will
Stayed 2 nights in Mar 2024

10/10 Excellent

Ariel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is my third time staying at the Embassy Suites. It’s in a great location and close to everything. I love the size of the rooms, too, and having a little kitchenette is really convenient.
Stayed 2 nights in Mar 2024

8/10 Good

Qinghong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay with family and friends, very clean and quiet place!
Stayed 2 nights in Mar 2024

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE quite appreciated the dog treat presentation. The suites are spacious and the location is treemendous! Except for a few loud guests at 2 and 4 in the a.m. we had a great stay and would use the facility on our next visit. Thanks again! Tom & Diane & Rupert!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Balcony could of been better.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property has a full kitchen in the unit. We we were able to heat up some food and avoid going out with the kids. The city hall is very close and we opted to park there, since it is very cheap. There are a lot of nice restaurants in the area and close to the theater.
Stayed 1 night in Mar 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to everything
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff are really helpful and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When are arrived the staff informed me that they upgraded our room to one with a kitchen. Room was modern and clean. Upgrade made a huge difference since we had kids with us. For the price, I was very impressed. Walkable to Parliament Hill and Biward Market
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and attentive. Room was exactly what I needed, with a fridge and a microwave.
Stayed 1 night in Feb 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel except paper thin walls
Stayed 1 night in Feb 2024

8/10 Good

Ivan

Stayed 2 nights in Feb 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way nicer then where we were going to stay made a good choice to drive a bit further to this hotel.
Stayed 1 night in Feb 2024

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Ana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel itself was really great except for the restaurant food. I order a nacho platter and the chips was stale and gross tasting. Then we ordered the chicken Caesar salad and it was dry and very gross. So we truly think the food needs to be changed and once it gets better then this place will be much better!! The next morning we decided to go try breakfast there at Coopers and not only did the server not bother to bring us menus they expected us to just order which we just ordered a breakfast meal and the bacon was rock hard that I chipped my tooth trying to bite into it and the eggs were dried with no yolk and the only b Good thing was the toast!! Thank god Zaks was up the street!! The Hirel itself was great but I would never recommend my worst enemy to eat at Coopers kitchen ever!!
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 16, 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review and apologize for the disappointing dining experiences you encountered at Cooper's. Please be assured that we take your comments seriously and will address these issues with our culinary team. We strive to provide exceptional dining experiences, and your feedback helps us identify areas for improvement.Despite these shortcomings,we are happy to hear that you enjoyed the other aspects of your visit at our hotel. We appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved dining experience in the future.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient to everything ottawa..
Stayed 2 nights in Feb 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased
Stayed 3 nights in Feb 2024
Response from Amanda on Feb 16, 2024
Thank you very much for your recent 5 out of 5 rating! If you have any further comments or suggestions on how we can continue to improve our services, please let us know. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the near future!

10/10 Excellent

Robin

Stayed 1 night in Feb 2024