2/10 Terrible
Tracy, Hong Kong
Travelled with family, Travelled with group
Oct 5, 2019
Disliked: Staff & service, property conditions & facilities
Unpleasant experience with host and overall service:
We had to check out at 11am but we were unexpectedly running late from a morning trip to nearby town, and therefore had to inform the host last minute, and ultimately were late for 20 minutes. Admittedly this was our fault and we felt sorry and apologized. However, we received the following treatment as a result:
1. Without prior notice, consultation or any form of communication, we found our luggages and belongings removed from the room. We were also not given the opportunity to double check for any items that could have been left behind. Had we not already packed our suitcases before that, or left any valuables lying around, it would have caused a serious problem. On this note, a late check out fee would have been more reasonable and appropriate.
2. We were at fault and understandably the host would be frustrated. But as mentioned, we messaged to inform her about it and she made NO effort to respond or talk to us. We were yelled at upon our return, were informed that our luggages have been removed from the room and we were not allowed to enter the room. The service we received on this occasion demonstrated poor attitude and unprofessional behaviour.
3. On the count of rudeness, after our apology, we (finally) received another message via expedia app, restating “it was not nice...” which reflected another way for the host to release frustration, put us at fault and make us feel even worse.
Just, not nice.
Tracy
Stayed 1 night in Oct 2019
