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It was close to the mall and my home daughter really enjoyed the room. Easy to get door dash/uber eats… Bubble bath and candles watching my shows on my phone, without someone knocking to use the bathroom was so satisfying
The hotel was fine, I have stayed in much worse hotels. The rate was good, but I was made to pay for parking on the property. No warning when I was booking the hotel. I think it was unreasonable to pay for parking where you stay. The staff was ok, not the most curious.
I was doing computer work in my room and got a call from the front desk about a noise complaint. Yes I had the TV on level 8 out of 50. They said there was yelling. Hmmm I was traveling alone. It was not after quiet hours so people really need to get a grasp on things. I suggested I stay on the phone with the front desk and they send security up to verify the noise and where it was coming from. I travel to that area often for business. I WILL NOT BE STAYING THERE AGAIN! POOR CUSTOMER SERVICE.
The operating key board panel in the lift is falling apart please look at getting your maintenance crew to have a look
Yuletide
Stayed 2 nights in Dec 2023
6/10 Okay
Randa
Travelled with family
Dec 8, 2023
The staff were so mean!
Randa
Stayed 1 night in Dec 2023
Response from Courtyard By Marriott Newark Elizabeth on Dec 19, 2023
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.