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Reviews of Stevenson's at Manase

3 out of 5
Stevenson's at Manase
Savai, Manase

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 113 reviews" "
Rating 8 - Good. 46 out of 113 reviews" "
Rating 6 - Okay. 18 out of 113 reviews" "
Rating 4 - Poor. 9 out of 113 reviews" "
Rating 2 - Terrible. 5 out of 113 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ulielo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I will recommend this resort to anyone want to visit Samoa especially Savaii,staff and customer service is absolutely spot on,excellent customer service,location is safe and quiet,I will stay at this resort again and the near future..
Stayed 3 nights in Apr 2024

2/10 Terrible

Ruby

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - Heaps of beds in the suites - Strong aircon Cons - Two staff catering to all guests the whole weekend. - Limited menu & food was not fresh. They charged an extra $5 for fish meals however, fish was definitely old and chewy - Ran out of Niu/Coconuts. Only had 2 our whole stay - No daily service unless you go to reception to ask - Pool looks like it hasn’t been cleaned for months!! Not ONE person swam in it our whole stay - Toilet was very dirty - Bed linen had pee stains!!! & pillows looked like they’re about to grow mould on them. - Overpriced for the facilities & services (lack of) provided. Overall, not a great experience! We will not be staying there again & do not recommend.
Stayed 3 nights in Apr 2024

8/10 Good

Faalagi

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Savelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Oceanfront beautiful scenery
Stayed 3 nights in Jan 2024

2/10 Terrible

Pesamino

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location which closed to the beach. The food, dining area, pool and around the resort will need a massive upgrades.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
We had the most amazing time! Our beach villa was so beautiful with views
Stayed 1 night in Dec 2023

10/10 Excellent

Jacque

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More dinning options
Stayed 4 nights in Dec 2023

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice , beautiful location, very private, good food, and drinks
Stayed 2 nights in Nov 2023

6/10 Okay

matthew

Liked: Cleanliness, staff & service
Was too hot air-conditioned not working well
Stayed 1 night in Oct 2023

4/10 Poor

Diego

Travelled with partner
Disliked: Cleanliness, staff & service
I expected more than I got since price was high for accommodation and meals.
Stayed 2 nights in Aug 2023

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Expedia picture was deceiving. Not realizing what Euro Fale was. Not a room. No door, no privacy. We did get upgraded to villa we had to pay more. This is not a 5 star but 5 star prices. They working on one end beach. privacy. We did get
Stayed 1 night in Aug 2023

6/10 Okay

Reagen

Liked: Staff & service
complimentry breakfast was great
Stayed 1 night in Jul 2023

8/10 Good

Gerry, Thornlands

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A very old and run down premises, but saved by a beautiful location absolutely stunning beachfront. Reception staff had poor knowledge of the facilities, but the bar and restaurant staff were friendly and welcoming.
Stayed 5 nights in Jul 2023

8/10 Good

Lisa

Travelled with family, Travelled with group
Liked: Staff & service
Although we thoroughly enjoyed our stay you have to go in with an open mind and not be expecting a 5 star stay. Staff were lovely. It was fun staying in the fales but they do need maintenance work done, particularly in the bathrooms - we had 3 fales and two had no hot water, one didnt lock, one toilet didn't flush properly and none of the safes worked. Also extensive retaining being done right out front so just dirt and rocks to look at, not a beach and trucks and diggers going back and forth during our stay which we were not warned about prior. Didn't bother us much but might for some people.
Stayed 2 nights in Jun 2023

4/10 Poor

Sabrina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Accommodation run down, should not be charging top dollar, online pictures are about 5 years old also bar food is terrible had to eat out most nights - pool is a murky green, sit by pool looking at bulldozer

8/10 Good

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were excellent and friendly. A little run down for the price.
Stayed 4 nights in Jun 2023

10/10 Excellent

Mata

Stayed 4 nights in May 2023

10/10 Excellent

HELEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older style resort on the beach
We stayed two nights and enjoyed the location and the friendly staff (especially the manager). Right on the beach for swimming and snorkeling. Bar and restaurant excellent. WiFi only works in the that area. The Euro Fales are an interesting combination of outdoor sleeping with a mosquito net and enclosed bathroom and toilet. We enjoyed it but might not be ideal for a romantic getaway. More conventional units are available but expensive. Parts of the resort have suffered considerable damage but it is being repaired.
Stayed 2 nights in Mar 2023

2/10 Terrible

Catherine

Disliked: Cleanliness, property conditions & facilities, room comfort
I found this hotel very disappointing, despite it being extremely expensive. It is so tired and dated, in serious need of updating and maintenance. My room was not cleaned, the wifi did not work and I woke to rat droppings in my bathroom on the last morning!! I left early so there was no one to speak to about this, I therefore emailed my concerns to which I have not received a response. I would never stay again or recommend to anyone.
Rat droppings!!
Stayed 2 nights in Mar 2023

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Room comfort
Stayed 7 nights in Feb 2023

4/10 Poor

James

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were meet with the most unfriendliness service i have ever encountered. Emma needs more training, moved from customer service or firing. Her service and demeaner was truely appalling. The place is extremely run down, only 2 of approx 8 powerpoints worked, no tv in room, bed so uncomfortable felt like were broken. Room was not serviced for the 4 days we stayed. Resort prices for subpar food & accommodation. On on checkout was deliberately attempted to overcharge. When questioned Emma huffed & provided reciepts in seconds which showed the deliberate act. Manager of food & beverage French man & young Samoan boy were both very good. I would never stay here again.
Response from Ariane on Jan 27, 2023
We are very sorry you were disappointed with the service that you received. Management have spoken with Emma in particular and she will be receiving additional customer service training from the Food and Beverage Manager

8/10 Good

Liana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I had booked a last minute booking for our first night, it was absolutely appalling. No words however for the next 2 nights it was exceptional. We were upgraded to jasmine suite from Joshua. Stunning bathroom, air con fantastic and the views from our room was amazing. Staff at the bar and restaurant were absolutely lovely and took considerable care to cater for our needs. Unfortunately we were in savaii during rain and the water was no good at all but we managed, great value for money for the suites, the room we were in prior was at the back with reception and I wouldn’t recommend it at all.

4/10 Poor

Vaofilifili

Disliked: Cleanliness, property conditions & facilities
Euro fale is not recommended for a single person trip. Car park is too far from my rented fale which is on the opposite side of the road Went to visit my family and got back very late. Found car park pitch black with no lights and no sign of any securities after being told the place has securities all day and night

8/10 Good

Ciarán

Liked: Staff & service
Would happily go back for a night or two
This place is lovely. It's still finding it's feet after covid closures and lockdowns. It's not perfect, a little rough around the edges, and is need of a little love. But it''s most definitely worth a stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turtles swimming in the sea just beyond our villa. Small resort so guests and staff where very friendly. Special thanks to Silia, who kept our villa nice and clean, and Rosalina for the Samoan lessons
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort , awesome view and proximty to the beach. The staff here are all very welcoming and happy only thing i would recommend if you need internet, is to buy a sim card with data as it would be more cost effective and that way you also have mobile data for getting around
Stayed 2 nights in Sep 2019
Response from Rosalina on Sep 8, 2019
Thank you for feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the relaxed feeling of the place. Staff very pleasant. Clean and tidy.would consider agsin.
Stayed 2 nights in Aug 2019
Response from Rosalina on Sep 8, 2019
Talofa Thank you for your feedback, look forward to hosting you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review is in context of Samoa in that it hasn’t been tourist-ified so things are pretty basic, and compared to that, we (2 adults and an 11 year old) found Stevensons to be excellent. We stayed in a Euro fale which is a big step up from most of the beach fales on Savai’i. It had its own bathroom, complete with a great rock shower and a small fridge. Looking out to the water and waking up to the sounds of waves gently lapping on the shore was wonderful. The pool is excellent and there is a very good menu in the restaurant with lots of options. Plenty of places to go snorkeling and the water was so warm. The staff are unobtrusive and friendly yet so willing to help in whatever way they can. They put on a great fiafia night (Saturday nights) with traditional food - totally yummy with wonderful performances by the very talented staff! If you are looking for a place to really relax off the beaten track where you can enjoy good food, plenty of beverage options and great swimming, then you cannot go wrong with Stevensons. We will be back!
Stayed 6 nights in Jul 2019
Response from Ariane on Jul 31, 2019
Thank you for the fabulous review. We're so happy you enjoyed your stay and look forward to having you back again sometime!

8/10 Good

renata

Liked: Cleanliness, staff & service, room comfort
a
Amazing beach. Pool was really good too. Although the pool chairs need an upgrade as they were broken and very hard as no cushions. Food was excellent, cocktails below average. Rooms were good. Shower in Jasmine room unusual and needs to go. Otherwise loved our stay. Rooms advertised as having wifi, but wifi only available intermittently at the pool or reception and is sold in little bits. Went with teenagers, they werent impressed, but did get over it
Stayed 6 nights in Jul 2019
Response from Ariane on Jul 31, 2019
Talofa Renata Thanks so much for your feedback. The Wifi guys are at the hotel right now to fix the issues that we have been having with wifi reception. And the new and improved deck chairs are being ordered next week. They will make a big difference to the pool.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and very friendly staff. The food and drink on site was too expensive for my liking but some people might not find it to be the case. We stayed in the last fale, number six, which had a fantastic view out the front over the sea. However to the right the view was of an abandoned construction site. Great pool and swimming in the sea. The free breakfast a was tasty.
Stayed 1 night in May 2019
Response from Ariane on Jun 18, 2019
Thank you so much for taking the time to provide us with your feedback- we will look in to how we can block off the end of the property currently not in use that you refer to

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool is really great open 24/7 too. Quiet while we were there with only two children who were well behaved. Staff were very attentive and always ready to help. Would have liked a hand rail to get down to the beach but staff assisted. Would definitely return. Rooms were well appointed and loved the outdoor shower which connected to indoor bathroom.
Stayed 4 nights in Jun 2019
Response from Ariane on Jun 18, 2019
Thank you- your suggestion of a handrail down to the beach is an excellent one and we will be implementing that. We are so glad you enjoyed your stay and we look forward to seeing you back sometime

10/10 Excellent

Angela, Wellington, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always so friendly and helpful. Rooms beautiful and right on the beach, with a resident turtle regularly visiting
Stayed 3 nights in Jun 2019
Response from Ariane on Jun 18, 2019
Many thanks for taking the time to post your review

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the grounds were beautiful but the complex disjointed with one area of dining across the road. there were a few moments where drinks or food a let down especially when it came down to ingredients for cocktails or local fish. management issues i suspect
Stayed 3 nights in Apr 2019
Response from Ariane on Jun 18, 2019
Thank you for taking the time to post a review. Getting consistent supplies in Savaii is definitely one of the biggest issues of running a hotel in Savaii so sometimes unavailability of items is a management issues and sometimes it's simply because we haven't been able to source ingredients (yes even for local fish believe it or not!)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully set out. Nice and comfortable. Staff were lovely and helpful! Womderful views of the beach and great for a swim! Definitely recommend coming here to experience it yourself! 😁
Stayed 1 night in Apr 2019
Response from Wendy on Apr 15, 2019
Thank you for your feedback we are glad to here you enjoyed your time here at Stevensons

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Wendy on Apr 15, 2019
Thank you for your feedback

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, free use of kayaks and paddle boards
We had a wonderful stay at one of the fales at Stevenson's. The bed was super comfortable, and we loved hearing the ocean as we drifted off to sleep. The resort lets you use kayaks and paddle boards for free. The restaurant had a great menu and the food was excellent. Breakfast was good and if you're there on a day they serve cinnamon rolls, try them--the best we've ever eaten! The staff were great-everyone smiled and asked how we were enjoying our stay. In particular, Lonnie, Vai, Bella, Aulolo and Wendy were excellent -- very professional, warm, and helpful. Such fantastic ambassadors for the resort! We extended our stay, we were having such a good time. Two things--on 1 of the 6 days we stayed there, the current was very strong so do watch out for that. And if quiet is important, we suggest booking one of the villas as the open air fales don't provide any noise protection if you get noisy neighbors.
Stayed 2 nights in Jan 2019
Response from Wendy on Feb 19, 2019
Thank you for your wonderful feedback. We really enjoyed having you here at the resort and hope you got to Fiji safely.

8/10 Good

Norra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Ariane on Dec 27, 2018
Thank you for taking the time to review us. We hope you enjoyed your time with us

2/10 Terrible

Drew, Samoa

Disliked: Cleanliness, property conditions & facilities, room comfort
We booked the Joshua Suite and the blood stain on one of the pillows, the unswept floors and the dusty sofa made us wish we had stayed longer at the Le Lagoto Resort. Luckily ours was only an overnight stay, so we left first thing in the morning as we had no desire to sample their breakfast. Pity because this resort could be first class if not for the poor room maintenance.
Stayed 1 night in Oct 2018
Response from Ariane on Dec 27, 2018
Hi Drew I was so terribly sorry to read your review. Needless to say, housekeeping had a very serious talking to as a result. I'm so very sorry for your bad experience

10/10 Excellent

Annalese, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best accommodation of our whole trip in Samoa! Yummy breakfast. Walk outside of our fale to the beach an amazing pool looking out to the ocean loved our stay here will definitely be back on our next visit but stay longer then 1 night :) thank you so much! Definitely recommend this place to anyone staying in savaii
Stayed 1 night in Oct 2018
Response from Ariane on Oct 31, 2018
Thanks Annalese- so glad you enjoyed your stay. We look forward to welcoming you back next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
This hotel had everything we wanted. .beautiful beach and pool with top restaurant. .at reasonable prices.From our European fale we could snorkel with tropical fish kayak or paddle board. We enjoyed having our own ensuite! Local musicians often entertained in the evenings. I would really recommend.
Stayed 3 nights in Oct 2018
Response from Ariane on Oct 25, 2018
Thank you for your recommendation- we love to hear that people have enjoyed their stay with us!

8/10 Good

Rhiannon

View from bed!
Beautiful location and pool. We stayed in a Euro Fale which is basic and the queen bed was very uncomfortable. For a fale this was lovely. We had a gorgeous view of the ocean from the bed.
Stayed 2 nights in Sep 2018
Response from Ariane on Sep 19, 2018
Thanks Rhiannon for your feedback- will look into the bed situation as those are brand new matresses

8/10 Good

Verified traveller

Lovely location however Villas could do with a freshen up.
Stayed 1 night in Sep 2018
Response from Ariane on Sep 19, 2018
Thank you- hope you enjoyed your stay

8/10 Good

Boris, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the beach. Good Swimming Pool near bar. Good snorkeling on the beach at any time. Good Quality and selection food.
Stayed 9 nights in Jul 2018
Response from Wendy on Aug 9, 2018
Thank you for your feedback, we are happy to hear that you enjoyed your stay here at Stevensons and hope to have you stay again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We had the Amelia & Joshua room, Amelia room was fine but the Boys had issues with Joshua toilet which was in the bedroom area which we thought was a cupboard but it was the toilet. One of the occupants couldn’t close the door when they were in the toilet. The water pressure of the shower in the Joshua room wasn’t good at all. Luckily we were out and about a lot. The staff were amazing, thank you for your hospitality.
Stayed 3 nights in Jul 2018
Response from Wendy on Aug 9, 2018
Thank you for your feedback. We are sorry to hear of your issues that you had in the Joshua we have informed and sent our maintenance time in to look into the water pressure issue with the shower and we plan on fixing/ renovating the "toilet cupboard" in the near future. We are glad to hear that you enjoyed the staff's hospitality during your stay and we hope that you return to stay with us again in the future.

10/10 Excellent

Toai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thee place to stay
Friendly staff, good lunch and dinner. Villa room was nice and comfy. Beach was steps away. Slept to the sounds of waves crashing. Just learned how to snorkel and it was amazing. Would recommend to all and will be my choice when staying in Savai’i
Stayed 2 nights in Jul 2018
Response from Wendy on Aug 9, 2018
Thank you for your feedback. We are so glad to hear you enjoyed your stay with us. Spotting the turtles while snorkelling is definitely a favorite with many guests and we hope you spotted at least one too. We look forward to you returning next time you are in Savaii

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Ariane on Aug 11, 2018
Thank you for taking the time to place a review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for staying in Savaii
This was our third time coming to Stevensons, and it was the best! They have really made upgrades since last year, and improvements are ongoing--it will keep getting better. Rooms are great, hospitality even better. Breakfast is wonderful, and food and drink for dinner are also great. The friendliness of the family running the place is lovely. The highlight for our team was snorkeling with turtles just in the shallow water in front of the property.
Stayed 1 night in May 2018

2/10 Terrible

DoubleT, new zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Flooring in shower place has some loose sharp stones. Both vanities in bathroom were blocked didn't get to use it as water didn't go down. Breakfast ok only compare to Le Lagoto, Taumeasina and Sheraton.
Stayed 1 night in Jan 2018

4/10 Poor

Trish, Brisbane

Disliked: Cleanliness, property conditions & facilities, room comfort
Why would you?
The hotel has such potential, and is being renovated, but why would you have the entryway through the bathroom? I had to lift my case over the toilet to get in... And almost slipped on the wet floor tiles, obviously just been washed. And this was after I found that the room I had previously booked was occupied - I assume it had the same entry arrangement? And where some of the renovations are being done, bugs get in.
Stayed 1 night in Jan 2018