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"The cleaning lady for floor 15 was the most helpful and dedicated cleaning lady I have encountered in a very long time."

"Room was clean. Air conditioner worked. Adequate towels. Bed was comfortable. Note, there were no “standard” amenities that you find in most basic hotel rooms - no coffee pot, mini fridge, etc. no coffee pot in the lounge area near lobby, either. It is very close to Times Square area so it is a very busy area but easy to walk to Broadway shows. "

"Took a long time to check in. Stood in a line. Elevators were very confusing and morning had lines and lines for food"

"We liked the location and the staff was friendly and helpful. The rooms are showing their age with faucets not working correctly. The thermostate was set to 65 but not moving as far as temperature continuing to show 70 degrees. Lots of webs/lint on the entry into the room and missing door pulls. We also did not have enough towels for 4 people. However, that was quickly remedied by housekeeping after our call. Elevators were out of order and caused us to stop at multiple floors with already full elevators."

"Very nice"

"Loved it so much "

"My air conditioner was stuck on heat and room was stifling the entire time despite multiple maintenance attempts. Hot water was no consistent and the shower would not drain properly."

"Very small room. Elevator always busy. Security was kinda rude"

"This is the place to stay in NY. Location staff room restaurant were great."