Title: The Palace, a Luxury Collection Hotel, Madrid - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=10975&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Palace, a Luxury Collection Hotel, Madrid Madrid's elegant sanctuary near Congress of Deputies and Fountain of Neptune offers rejuvenating spa treatments with attentive multilingual staff ## Photo gallery for The Palace, a Luxury Collection Hotel, Madrid ![Bar (on property) - The Palace, a Luxury Collection Hotel, Madrid (Madrid)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/cad83751.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/09144cb3-0328-4059-85b6-eec2f269057a-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Bar (on property) - The Palace, a Luxury Collection Hotel, Madrid (Madrid)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/bc9b878a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - The Palace, a Luxury Collection Hotel, Madrid (Madrid)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/b4f3b599.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - The Palace, a Luxury Collection Hotel, Madrid (Madrid)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/2e908d85.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Westin Palace in central Madrid offers a peaceful garden retreat amid the city bustle. Travelers can enjoy a massage or manicure at the spa, shop on-site, and stay connected with high-speed WiFi. The helpful staff consistently earns praise from previous guests. ## Reviews 9.2 Wonderful ## Popular amenities - Pet friendly - Free WiFi - Air conditioning - Gym ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Feb. 8 - Feb. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 9 - Feb. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 13 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 20 - Feb. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 15 of 15 rooms ### View all photos for Premium Neptuno View Room with 2 Twin Beds ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/w4000h2663x0y0-98a94c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Neptuno View Room with 2 Twin Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 355 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ### View all photos for Palace Room with 2 Twins ![Palace Room with 2 Twins](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/e35df579.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palace Room with 2 Twins ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 377 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ### View all photos for Deluxe Room with 1 King Bed ![Deluxe Room with 1 King Bed](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/0554c602.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with 1 King Bed 9.6 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 334 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Premium Cortes View Room with 1 King Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/13b22c6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Cortes View Room with 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 377 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room with 2 Twin Beds ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/e0e5adca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with 2 Twin Beds 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 334 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Cortes Suite ![Cortes Suite | Living room](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/125539e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cortes Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Pillowtop bed Premium bedding - 775 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Premium Neptuno View Room with 1 King Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/1c3fc5aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Neptuno View Room with 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 377 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Room, 1 King Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/264ef6ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 377 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Palace Suite ![Palace Suite](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/20c01fc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palace Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 614 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Premium Room with 1 King Bed, Street View ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/1c3fc5aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with 1 King Bed, Street View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 355 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Cervantes Suite ![Cervantes Suite | Living room](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/f0c79e38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cervantes Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Pillowtop bed Premium bedding - 732 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Royal Suite ![Royal Suite | City view](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/271359e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Pillowtop bed Premium bedding - 1808 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Neptuno Suite ![Neptuno Suite](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/37514baa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Neptuno Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Pillowtop bed Premium bedding - 1023 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Grand Premium Neptuno View Room with 1 King Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/264ef6ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Premium Neptuno View Room with 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 409 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Premium Room with 2 Twin Beds, Street View ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/w4000h2663x0y0-98a94c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with 2 Twin Beds, Street View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 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Pet friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,006 reviews CA $209 CA $229 total includes taxes & fees Feb 22 - Feb 23 [](https://www.expedia.ca/Madrid-Hotels-NH-Madrid-Nacional.h523313.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=939557d4-467c-4ff5-a342-c4f88b437886&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Palace.h10975.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Palace.h10975.Hotel-Information) ## About the area Located in Madrid Centro, a neighborhood in Madrid, The Palace, a Luxury Collection Hotel, Madrid is near a metro station. Thyssen-Bornemisza National Museum and Prado Museum are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Looking to enjoy an event or a game while in town? See what's going on at Bernabéu Stadium. Spend some time exploring the area's activities, including golfing. [Visit our Madrid travel guide](https://www.expedia.ca/Madrid.dx178281) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41544%2C-3.69575&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1wa43a6gr901-sfwd-3oM2tsPSU=) Plaza de las Cortes, 7, Madrid, Madrid, 28014 ### What's nearby - ![Thyssen-Bornemisza Museum showing art and interior views](https://images.trvl-media.com/place/501629/a2c3bb62-19f1-4cdd-8227-96264f36a59b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Thyssen-Bornemisza National Museum 1 min walk \- 0.1 km - ![Prado Museum featuring a garden and heritage architecture](https://images.trvl-media.com/place/501626/fae874bf-1e61-4bf3-83ea-3e539958280d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Prado Museum 3 min walk \- 0.3 km - ![Gran Via which includes a city, night scenes and street scenes](https://images.trvl-media.com/place/6221074/3c4d20dd-d984-4ef4-9f07-d7e411b8f3bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gran Via 6 min walk \- 0.6 km - ![Puerta del Sol which includes a city and a fountain](https://images.trvl-media.com/place/6282935/7377ba48-f47b-4153-b3a9-690076a05d0c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerta del Sol 8 min walk \- 0.7 km - ![Reina Sofia Museum featuring a square or plaza and modern architecture as well as a large group of people](https://images.trvl-media.com/place/501624/4d9d4d7c-e38c-43f3-a534-ae086d25c30b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Museo Nacional Centro de Arte Reina Sofía 10 min walk \- 0.9 km ### Getting around - Anton Martin Station 7 min walk - Madrid Recoletos Station 14 min walk - Adolfo Suarez Madrid-Barajas Airport (MAD) 19 min drive ### Restaurants - Starbucks 1 min walk - Lobby, The Palace, A Luxury Collection Hotel 1 min walk - Faborit 1 min walk - VIPS 1 min walk - La Dolores 3 min walk ## About this property ### The Palace, a Luxury Collection Hotel, Madrid Luxury hotel near Thyssen-Bornemisza National Museum Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on site, and a garden. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - Limo/town car service, buffet breakfast (surcharge), and express check-out - Meeting rooms, ATM/banking services, and tour/ticket assistance - An elevator, a vegetable garden, and concierge services - Guest reviews speak highly of the helpful staff Room features All 470 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Extra amenities include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Deep soaking tubs, free toiletries, and hair dryers - LED TVs with premium channels - Free infant beds, housekeeping, and desks ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/1000000/10000/8600/8556/39a0e440.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palacio de los Duques Gran Meliá - The Leading Hotels of the World Madrid Centro - Pool - Spa - Pet friendly - Free WiFi 9.8 Exceptional 860 reviews CA $558 CA $614 total includes taxes & fees Feb 23 - Feb 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=8556&PinnedHotelID=8556&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/20000/19900/19889/65deb476.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fenix Gran Meliá - 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ATM - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (on request) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Computer station - Meeting rooms ### Outdoors - Garden - Terrace - Vegetable garden ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Height-adjustable showerhead - Lever door handles - Low-height counter and sink - Low-height door lock - Low-height electrical outlets in bathroom - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 6 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1912 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Local artist showcase - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free crib - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Smart TV with premium channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - Laptop workspace - Laptop-compatible safe - LED lighting - Mobile key entry - Phone - Recycling - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 1 AM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 110.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 45 per person - Rollaway bed fee: EUR 110.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ## Frequently asked questions ### Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly? ### How much does it cost to stay at The Palace, a Luxury Collection Hotel, Madrid? ### How much is parking? ### What time is check-in at The Palace, a Luxury Collection Hotel, Madrid? ### What time is check-out at The Palace, a Luxury Collection Hotel, Madrid? ### Where is The Palace, a Luxury Collection Hotel, Madrid located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Palace, a Luxury Collection Hotel, Madrid Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.6 Location ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 709 8 - Good 179 6 - Okay 61 4 - Poor 33 2 - Terrible 23 ## Reviews ### 10/10 Excellent #### Anna Jan 26, 2026 Liked: Cleanliness, property conditions & facilities Beautiful hotel great service and staff. Would highly recommend. ##### Anna Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### Mona Dec 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent clan beautifully laid out very comfortable Great hotel must stay ##### Mona Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Lotfi Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff! ##### Lotfi Stayed 1 night in Nov 2025 ### 10/10 Excellent #### kathleen Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were beautiful, breakfast was incredible, and the staff was excellent. ##### kathleen Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Lotfi Nov 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful hotel with great location, nice rooms, helpful staff and excellent service ##### Lotfi Stayed 1 night in Oct 2025 ### 10/10 Excellent #### michelle Oct 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Central location and amazing hotel ##### michelle Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Steven Dec 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling ##### Steven Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### David Nov 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent stay from the staff to the accommodations. Five stars! ##### David Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Samantha Dec 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfection. A pristine hotel with lots of traditional charm and features. The rooms are generously sized with excellent bathrooms. The restaurant and bar La Cupula is one of the most beautiful rooms to dine in. We visited for a special occasion and didn’t want to leave! ![](https://a.travel-assets.com/ugc/hotel-reviews/a6be27b1-a2d9-464a-879e-817c8f321616-1764843951227.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Samantha Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Henry Sep 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service in a beautiful setting. ##### Henry Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Tom Sep 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool ![](https://a.travel-assets.com/ugc/hotel-reviews/41b1d57d-a946-499d-a035-c3415493062f-1758104626037.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tom Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Allison Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff! Beautiful hotel and great breakfast buffet. ##### Allison Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Mark Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Greta hotel - excellent staff ##### Mark Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Dawil De Jesús Feb 25, 2025 Liked: Staff & service, amenities, property conditions & facilities Great and the Hotel Staff are so helpful! ##### Dawil De Jesús Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Enrique Dec 27, 2025 Liked: Cleanliness, property conditions & facilities Great room, building and breakfast. The staff is very kind on an individual basis. The feeling though is of a poorly run hotel: my room was only ready nearly 2 hours after check in time; my suitcase took two hours more to be delivered and required 2 phone calls to the reception desk; one of my two bags was sent to my mother’s room; the staff at the main bar in the afternoon was rushed and slow; both the Nespresso machine and the scale in my room didn’t work; no cups for coffee and no complimentary water were delivered until I asked. Nice place, no doubt, but too chaotic to justify the price tag and the historical prestige of the property. On this basis, I wouldn’t return. ##### Enrique Stayed 1 night in Dec 2025 ### 8/10 Good #### Bryan May 10, 2025 Liked: Cleanliness, staff & service, room comfort Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort. ##### Bryan Stayed 3 nights in May 2025 ### 10/10 Excellent #### Masooda Dec 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel great location in the heart of Madrid ##### Masooda Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller Apr 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location, beautiful hotel well refurbished. ##### Verified traveller Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Tanya Jun 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent room, breakfast, service. ##### Tanya Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### juan s Apr 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Solid hotel. Great breakfast. Sharp room. ##### juan s Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### MARIA ODALYS Mar 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊 ##### MARIA ODALYS Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Carlos Nov 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is the best ##### Carlos Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Vinay Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Upscale hotel . Nice rooms, friendly staff ##### Vinay Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Sonia Feb 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Historic and beautiful renovated hotel ##### Sonia Stayed 2 nights in Feb 2024 ### 8/10 Good #### Luis Mar 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very well located place ##### Luis Stayed 2 nights in Mar 2024