Ratings based on 1,183 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Good location; helpful staff.

Posted 17-May-2016
On a noisy street but when closed the windows block out the noise. Convenient location; helpful staff.
5out of 5
by A verified traveller

Nice hotel, great location

Posted 14-May-2016
We enjoyed our stay at the Iberostar. It is well located. We had a superior double room and we found it very comfortable. The bathroom was especially nice with plenty of room for toiletries by the sink and a great shower. There was also a separate deep bathtub. I couldn't have been happier.
5out of 5
by A verified traveller fromVANCOUVER CANADA

Best hotel. Feels like home.

Posted 10-May-2016
Pros: Best all round staff.. Jose, Paulo, Alex, Sorya, Anna, everyone was superb and very helpful. Location is great. Cannot find a better hotel.
Cons: Nothing comes to mind
Location: Location is great.
We stayed in this hotel for 4 days and came back for another 4 days after a tour of rest of Spain. The staff is the very best we have ever seen in any hotel we have stayed - and we travel a great deal. Location is the best for shopping and going in and out. We shall definitely return to this hotel next time we visit Madrid.
5out of 5
by A verified traveller fromLondon

Central and welcoming hotel

Posted 7-May-2016
Very friendly and helpful staff, not only at reception but also in the restaurant and bars. Spacious room with a little verandah. Large and well equipped bathroom with lovely toiletries. The hotel is on the corner of the Gran Via so no more than 20 minutes from everything we wanted to see - the three main art museums, Park and gardens. Lots of little streets to explore in the evening.
4out of 5
by A verified traveller froma

Perfect location!

Posted 5-May-2016
Great comfort hotel. Comfy bed, great towels and shower. Very spacious and quiet. Easy walking to all centro locations.
4out of 5
by A verified traveller fromhongkong


Posted 5-May-2016
4out of 5
by A verified traveller fromChina


Posted 3-May-2016
5out of 5
by A verified traveller fromcolombia

Nice hotel, great place, renewed.

Posted 1-May-2016
Beautiful rooms and excellent breakfast. Good transport services
5out of 5
by A verified traveller fromSun ValleyIdaho

Great location. Good large comfortable rooms.

Posted 30-Apr-2016
Pros: What is not to like?
Cons: Breakfast is expensive. We ate elsewhere..
Location: Walking distance to just about everything. Good food, nearby metro and bus.
The staff was very helpful. Good internet. Very generous sized accommodation. Stayed there twice.
4out of 5
by A verified traveller fromLondon

Great hotel right in the heart of Madrid

Posted 16-Apr-2016
Pros: The staff, the location and the quality of the room for the price
Cons: Significantly reduce the price of breakfast and market more of the hotel's main facilities and local locations rather than only telling about El Trapo
Location: Fab location that is great for local bars and restaurants plus the main tourist attractions and the metro
Friendly welcome and comfortable facilities made this a very enjoyable stay located at the centre of Gran Via and very convenient for all the main sights