Ratings based on 1,274 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Das Hotel liegt sehr zentral

Posted 27-Sep-2016
Pros: Die Dachterrasse
Cons: Wesentliche Verbesserung für Ablagemöglichkeiten (Koffer, Wäsche , Hemden, Blusen usw. ) Duschvorhang nicht zeitgemäß
Location: Absolut zentrale Lage mit allen nur erdenklichen Möglichkeiten der Erkundung ( zu Fuß--- Metzro---Busverbindungen--Taxi--Restaurants usw.
Personal freundlich und hilfsbereit. Sauberkeit absolut in Ordnung.Allerdings ist zu bemängeln, das es keine ausreichende Ablagemöglichkeit für Koffer und Wäsche ( Hemden, Blusen usw.) gibt. Kleiner Kleiderschrank allerdings von innen beleuchtet , weshalb ist für mich nicht nachvollziebar und als unangebrachter Gag wargenommen.Sehr störend die laute Musik von der Dachterrassenbar und der Lichteinfall der Flurbeleuchtung in das Zimmer. Unannehbarer Zustand das das Hotelpersonal ohne anzuklopfen die Zimmertür öffnet.
5out of 5
by A verified traveller

Excelente

Posted 22-Sep-2016
Fue poco el tiempo de la estadía, pero hubo calidad y muy bien servicio como siempre.
2out of 5
by A verified traveller

Posted 21-Sep-2016
Pros: Location
Location is very central. The room is small and facility is simple, not look like a 4 star hotel. I think we pay 4 star hotel price with a motel room.
5out of 5
by A verified traveller fromPonce, Puerto Rico

Excelente localización

Posted 18-Sep-2016
En el centro de Madrid, las mejores visitas a la gran vía, el staff muy amables, hotel limpio y free wifi. Definitivamente lo recomendaría.
5out of 5
by A verified traveller frombaltimore, md

outstanding staff

Posted 13-Sep-2016
Pros: modern room, great and spacious, fabulous shower, central location and the most remarkable staff.
Cons: it was perfect for my stay.
Location: really central for touring and shopping. lots of places to eat, bank machines and grocery stores nearby. fab!
the folks at the desk were really great. they had good tips on restaurants and shopping and getting around and were extraordinarily friendly. made me want to move to spain!
5out of 5
by A verified traveller fromtucson

Great city location!

Posted 13-Sep-2016
Pros: Location and staff!
Location: It was a shopping street and close to a lot of good restaurants.
The staff was great from the very beginning!! They helped with vegetarian restaurants and made reservations.
4out of 5
by A verified traveller

A day in Madrid

Posted 8-Sep-2016
Pros: Design, rooms and proximity to a lot of madrids highlights
Cons: Better gym
Location: The retiro park
We stayed at the Iberostar on the last night of our spain vacation. The room was big and comfy. The hotel was very classy. The only problem was that the gym on the facility and the spa were not well designed. I actually went downstairs for a workout and left because of the awkward design that made it too cramped to workout if there is another person there
5out of 5
by A verified traveller fromLos Angeles

Wilfredo birthday's

Posted 3-Sep-2016
Pros: Location
Cons: This hotel does not need any improve, its perfect.
Location: In the heart of Madrid, closed to everything.
The hotel is wonderful, the staff starting from the receptionist to the waiter in the restaurant are courteous and very helpful. The location of this hotel is perfect, centrally located and lots of restaurants closed by. The hotel is very clean, the rooms are big and the showers are absolutely beautiful.
5out of 5
by A verified traveller fromLos Angeles

Wilfredo's birthday Spain

Posted 3-Sep-2016
Pros: The stunning room with such wonderful windows and the view.
Cons: Absolutely nothing, the hotel itself is perfect for weekend, weeks or months. Beautiful!
Location: OMG, perfect location.
This wonderful hotel is located right in the heart of Madrid, I was very lucky to get room 513, with stunning view of the Las Letras Gran via Madrid. Love it, the customer services at the reception and at the restaurant closed to the lobby were excellent. We were luck to have Ignacio as our waiter, he was on point with our food, drinks, and our requests. Thank you Madrid.
5out of 5
by A verified traveller frombr de tucuman

Muy buen hotel , salvo que no tenía videt el baño

Posted 30-Aug-2016
Muy buen hotel , céntrico , confortable y buena atención