Lakehead Vacation Packages

Our overall experience was disappointing, particularly when it came to service and attention to detail. The hotel did not seem to be on top of basic room maintenance. For example, the closet door in our room would not open properly—something that should have been noticed and corrected before a guest checked in. We also found the front desk staff to be unnecessarily rigid and felt that the hotel nickel-and-dimed its guests. Our room was already cleaned and available when we arrived around noon, yet we were told we would have to pay an additional $50 if we wanted to check in before 2:00 PM. I can understand an early check-in fee when special arrangements are required, but charging $50 when the room was already sitting ready seemed excessive. On the way to our room, we noticed another room in the same price category that appealed to us a little more. We politely asked if we could switch to that room and were given a flat “No,” without any explanation or attempt to accommodate us. Finally, a large yellow “Wet Floor” sign was left directly in front of our room for our entire two-night stay. When we asked if it could be moved, we were simply told that it could not. It may seem like a small issue, but it was another example of the lack of attention and flexibility we experienced throughout our stay. Our impression of the hotel is that could benefit greatly from better attention to its rooms and a more accommodating, guest-friendly approach to service.

OK...The folks we spoke to on the phone to request early check in were great. Friendly and helpful. The staff at the front desk when were checking in - not so much. There were 2 people behind the counter when we got there and neither one of them greeted us. The man who helped us was not very welcoming and when we asked him where to park - which BTW they never mentioned - and told where we did park temporarily - he looked outraged. Not a great start. That being said - the hotel is cool looking and was very nice. Decorated beautifully. Clean room which is the most important thing. My main complaint is with the city too. The room was pre-paid before we got there. Checking out I was told we had a $70.+ charge. I knew $46.00 was for self parking - annoying but expected. The extra $30+? An almost $18.00 'amenities fee' What??? Are you charging me extra for soap? towels? Sheets? Come on. Then SD charges all kinds of taxes - a historic district tax. Please SD. You make me not want to come back. Which honestly for me was pretty much always the case.

I was expecting a bit more of a wow factor with this property. There really wasn't a luxury element. Felt as though they are relying on the ocean view, which is spectacular, and the proximity to the beach, also spectacular. Still things felt a bit run down. Overall, quite clean and well organized. Beach access and view can not be surpassed.

Overall the hotel was nice. Our room was spacious. The walls are not soundproof, so you can hear people in the hallways at night. The bathroom could use some updating.