10/10 Excellent
Juthathip
Travelled with partner
May 2, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a short trip of 2 nights there. The room was clean and decorating is amazed us. Overall our experience was excellent.
Only one thing we need you to pay attention was sense of emergency and offering assistance to guests from reception staff. We have called to the hotel after checked out and ask if they can check with lost & found for mobile phone left in the room. Front desk staff took my call at 12.06 PM and asked me to calling back due to she was engaged with other guests, so instead of calling back I have asked her if she can call back when she can, then she said she will call in 20 mins and I gave her my contact number. 2 hours later no call from the hotel then I’ve called again. Khun Oranuch (if i can recall correctly) took my call then I have shared about lost & found, I was informed that staff has already checked and nothing found, then I asked her why no one inform us, I was very disappointed from what she said…the reason why she didn’t call back due to she was busy. She should handing better for this emergency thing as well as working in hospitality industry.
Juthathip
Stayed 2 nights in Apr 2024