6/10 – Acceptable
Loraine R.
15 avr. 2024
Points forts : Propreté
Great house, poor management
To be clear, the house is gorgeous, and the location is perfect. It was well appointed, and we found it very clean. However, the listing advertised a number of amenities that were simply not working. This includes the pool, the hot tub, and the fireplace. I had to spend my time chasing up the property manager during a whole day to get at least the hot tub fixed. They said they did, we were never able to use it for the rest of our vacation. It stayed cold, It was super disappointing. Clearly, the house was not ready to rent for the season and unfortunately, we were the loser who rented first this year. Equally disappointing was the response from the property managers, essentially: Too bad, so sad, hope you had a good time. I am writing this review because I think the owner needs to know how their property is being managed, and to urge future renters to be very careful with VACASA, check everything in the first 5 minutes you get there, and prepare to spend a lot of time in the phone….
Loraine R.
Séjour de 4 nuits en mars 2024