Ratings based on 359 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
74% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Posted 27-Sep-2015
There are many other places that seemed much better right around this hotel.
1 out of 5
by A verified traveller

Do not stay

Posted 27-Sep-2015
We didn't have the room we reserved. When asked for roll away it took several hours. Staff not accommodating. There were ants crawling in our room. Breakfast equipment didn't work properly
2 out of 5
by A verified traveller

Posted 21-Sep-2015
The tub was dirty. The carpet was dirty. There was a used washcloth hanging on the shower curtain rod. Obviously from the previous guests.
3 out of 5
by A verified traveller

Posted 21-Sep-2015
They are doing work on the hotel but they need to close to get them done
2 out of 5
by A verified traveller from Houston


Posted 17-Sep-2015
Pros: nothing
Cons: read above
The labatory rug was soaked from a leak that they said couldn't be fixed while we were there and they didn't offer us another room. The floors had not been vaccum in awhile, and the second night we only had one towel between us. We were glad to just get out of there.
1 out of 5
by A verified traveller from St. Louis, MO


Posted 15-Sep-2015
Even though I had reservations, they gave me a wrong type of room. The bathroom was horrible. Used condom on floor behind door, tub didnt look clean and floor was sticky. Beds were comfortable though
1 out of 5
by A verified traveller from Hubbard, TX

Posted 14-Sep-2015
Pros: Nothing
Cons: Everything
This hotel should be closed. It is in total disrepair. It is the absolute worst hotel at which I have ever stayed. My suggestion is close it until it is totally renovated. I will be returning to Jonesboro many times in the next few years. If I can't find a better hotel than this one, I will stay in another nearby town and drive into Jonesboro each day. I suggest everyone else do the same.
1 out of 5
by A verified traveller


Posted 23-Aug-2015
The bathtub had a ceiling tile missing and the tub was covered in insulation. The hotel is old, dirty and I will never stay there again.
1 out of 5
by A verified traveller from Alabama

Get the renovation completed before opening!

Posted 15-Aug-2015
Pros: The front desk clerks were very nice and friendly. But clearly not trained very well. Took much too long to check in.
Cons: EVERYTHING can be improved. A very disappointing and frustrating experience!!!!!!!!!
Location: I grew up in the area and had fun shopping and sightseeing at the places where I grew up. It is a great place to visit.
The room was musty and felt dirty. The air conditioner did not work well. We stayed 2 nights and did not get our room cleaned - when we asked why our room did not get cleaned, we were ignored. We never got an answer. We had to ask for clean towels. And one of the "clean" towels was filthy!!! Disgusting! The breakfast was skimpy. We were there for breakfast almost a full hour before the time it closed and there was one bagel left. No one was replenishing. Napkins on the table were just thrown out there; just seemed to be an after thought. The cream cheese and peanut butter were not individual servings - we had to get our serving from a large container! Who knows how clean the people before us were!!! DO NOT USE THIS HOTEL! It is clearly an example of them trying to save money, time, etc. to open before renovation was complete. The lobby looked nice, but the hot tub in the pool area was roped off with yellow caution tape; the hallway from the pool area to the lobby was closed off. Everything about this hotel was NOT GOOD AT ALL!!!
2 out of 5
by A verified traveller from Batesville, Arkansas

Hotel in a great shopping area

Posted 13-Aug-2015
Pros: I loved the nice attitudes of the people serving our needs.
Cons: The pool area could use more lighting, the room need deep cleanings every time, and I do not believe there should be any smoking allowed in the rooms.
Location: There was some great shopping near by and a lot of really great restaurants.
Upon arriving to the hotel, I found the service to be very satisfactory and the lobby to be extremely well taken care of; however, the first problem I noticed is how hot it was in the lobby, and the huge fan running to try and cool things down. When we finally got to the room, I noticed that in one of the dresser drawers was some ashes from someones cigarettes. The room smelled awful like cigarettes, and I am badly allergic to the smell and all so I had migraines all night long. The bed turned out to be as hard as a board, and I woke up with some bad back pains. When wanting to use the workout/pool area, I was very displeased with the realization that all the equipment they had for working out was all not working, and the pool area could have used a lot more lighting.