Hello,
the location was nice- couple blocks to local beach on lake Michigan. We had some issues and problems with Vacasa. Instructions told us we had to disarm an alarm system. We asked for more info on that and just kept getting the same email with just a code. Once we got into the house we did see a box on the wall and entered the code over and over but kept getting a "not ready" message. this was very stressful and we had to make multiple calls for info. We were eventually told that a local manager would contact us. We waited all night --not sure what to do about alarm. the next afternoon a maintenance man called and said he could come and fix it if we wanted. We had gone out, (gave up waiting for call), and would have had to drive a distance to get back there. He said the alarm was not a requirement and we could just let it go!
The exterior of the house was very run down. We paid extra to be able to use the pool. Not like the on-line photos. The pool interior was moldy and slimy from the water line to edge so we were afraid of getting sick. The cinder blocks around the pool area were uneven and sharp; with weeds growing in between and around. The outdoor furniture cushions were completely waterlogged and showing signs of mold. We spent so much time trying to clean and prop them to dry but they stayed nasty the whole time.
The inside of the house was ok- the kitchen was clean and well equipped. The beds were comfortable and bathrooms, good. The couches were in poor condition.
We were embarrassed when the other couple we invited arrived. We couldn't sit around the pool and relax as we planned. We tried sitting at living room couches which had no cushioning left. For the price, we expected better. We found communication with an intermediary company with little to no local area support, difficult and stressful.
They offered us a late checkout but then were going to charge us extra for it!
