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Reviews of Hanoi Emotion Hotel

3 out of 5
Hanoi Emotion Hotel
26-28 Hang Bot Street, Dong Da District, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 75 reviews" "
Rating 8 - Good. 37 out of 75 reviews" "
Rating 6 - Okay. 15 out of 75 reviews" "
Rating 4 - Poor. 4 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Ivan

Disliked: Staff & service, property conditions & facilities, room comfort
The photos shown in the web were photo-edited. it is not the same. The location was not conveniently situated. It was in a dark alley and we have a fear when walking back to the hotel in one of the nights. Leah Silk Hotel was so much better than this and cheaper....
Stayed 2 nights in May 2022

6/10 Okay

Sophie

Liked: Staff & service
Just ok
The service we received from staff was friendly. However we would opt to stay else where in the future simply because the location of the hotel wasn’t ideal for us. It is a bit of a walk to the ‘lake side’ old quarter area and set in a back street with an ‘industrial’feel to it. Our bed was very hard and the shower leaked into the main bedroom,

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Bad location and roaches
The neighborhood is really not good and we had cockroaches in our room. We were transferred to a smaller room for one night but still had bugs in the room when we returned. The breakfast is below average for Hanoi hotels.
Stayed 7 nights in Nov 2017

6/10 Okay

gareth

Disliked: Room comfort
Good Hotel,friendly staff.
Hotel was a bit overpriced in my opinion considering it's location for tourism,it was though in an ideal location for us as we were working relatively close by.we were there in total 30 nights but had to switch hotels for one night due to a water pressure problem,upon our return we were put in different rooms.only certain members of staff speak English so that was a problem sometimes. Hotel is pretty clean but when you look closer you can see it's in need of a seep clean and a bit of TLC. Breakfast ok and lots of choice and even have bacon (sort of!!) Overall not a bad hotel for a week or even two i suppose when you consider that you are in Vietnam! Would stay here again.

8/10 Good

OK, surrounding and location not convienent.need a taxi to get around

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but not the best location
very comfortable and friendly and helpful staffs

6/10 Okay

POM, Bangkok

Hanoi Emotion Review
It's ok.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
nice place
calm and good place to see downtown

6/10 Okay

Amy, Essex

Liked: Property conditions & facilities
Disliked: Staff & service
Ok, but not best location
Not really near anything so location was a let down for us. Especially when we arrived in the evening wanting dinner. The quality of the hotel was fine and similar to most places we stayed. All I'll say is don't trust the sales man selling trips in reception. Only because we Googled trips before we spoke to him, did we realise how much he was trying to rip us off and con us.

8/10 Good

Mike, Exeter

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a short stay
Breakfast was ok, dinner could be better.

10/10 Excellent

martin, anaheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for price
Very pleasant stay, staff are very helpful.

8/10 Good

Bronwyn, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location and comfortable hotel
Good wifi and excellent staff make this a good choice if you are in Hanoi for business.Cab drivers need a bit of encouragement to find the hotel, so print off a map. Breakast was well done, staff very competent and welcoming. Also close to the Temple of Literature and within walking distance of other places to visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel for price
This hotel was exceptional right from the start. We were greeted at hanoi airport by our driver who was pleasant and delivered us to the hotel, the check in people were great, gave us hot tea and snacks while we waited and gave us good advice re taxis ( only use taxi group taxis). The room is large and furnished beautifully, the bathroom is also very nice. The only downside is the hotel is located outside of the old quarter ( but this meant less noise so we were happy). Taxis to the old quarter are cheap ($5usd) or a 30 minute walk.

6/10 Okay

Raheel, Canberra, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Decent Location, friendly staff, dodgy rooms
We stayed in this hotel after having to search several options in hanoi online. we wanted to be walking distance to place. The bell boy & the receptionist were very nice and helpful didnt speak english very well. The hotel manager was this older gentleman, always with a smile & fluent in english. The travel agent & booth on ground floor was useless. The guy was very cold, didnt welcome and advise us and seemed he was busy all the time on his laptop. We got into our room, unpacked and settled in only to realize that the TV had no reception and the shower in the bathroom was in a bath tub that sprayed water everywhere including the toilet that was right behind it. So after a shower the WHOLE bathroom would be wet. It was unbearable. We told this to the reception, who brought the manager. His first response was "its ok, we have a cleaner they will clean it tomorrow"... yes but we couldn't use the toilet the whole day as everything was wet... it was just poor design. They asked us to relocate to another room. We moved from fifth to 2nd floor. first thing we did was test the toilet and TV and all seemed okay until we unpacked & settled in. The water in this enclosed shower only stayed warm for 10 minutes max. Occasionally, there would be water dripping from the cieling of the bathroom next to the toilet. When we complained we were told to relocate again. We were tired of relocated so for the duration of this stay we tolerated it and took short showers.

10/10 Excellent

Derek, Croatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ayom, Kajang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Spot of Hanoi Attactions
This is the third stay for me and it happen for good reasons; good hospitality, excellence services, well kept facilities and strategic location. For the first 3 days, I've explored most of the tourist hot spots such as Masjid An-Noor, West lake, East lake, Mausoleum, War Museum, Flag tower, Duon Xuan Market, Hang Da Market and many others on foot. Recommended to business traveler, competitive price for exceptional services.

8/10 Good

ayom, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First choice for Business hotel.
Stayed there for 5 days for business trip. They offer modern facilities and their hospitality is friendly and warm despite of language barrier. I'll definitely be staying here again when I`m coming here in October for two weeks. I would love to recommend this hotel for business traveller.

10/10 Excellent

debSox, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
Great sevice, friendly staff. 7th floor room was clean, new, well-kept. 3rd floor room was not so newish...really in need of a good paint. Renovations were noisy, especially 3rd floor. hopefully, after their 2 month closure it will be great. The breakfast was good, the hotel was great value for money. Athough not related to the actual hotel, they offer tours from the hotel. The City Tour we booked through hotel was not value for money...it was a waste. The Perfume Pagoda Tour was good...but, check that they know they are supposed to pick you up and return you to your hotel. As it is not in the Old Quarter, the tour companies seem to get away with not returning you to your hotel. Mind you - it is only a 20 minute walk to the Old Quarter with lots to see along the way. We will definitely book the same hotel if return to Hanoi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, quiet street
decent hotel, off a side street to a major street, which is a plus considering that there is less noise. Pleasant staff, eager to please. Breakfast on top floor was a big plus. Clean rooms, just don't expect a spectacular view.

10/10 Excellent

LIM, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 nights of Pleasant Stay at Hotel Emotions
The service on arrival is excellent. When we are pick up at the airport by the hotel staff, the driver is well dress and the pte car to and from the hotel is very pleasant. They used quality car of japanese made. There was a tea and welcome fruits on arrival. The room was very pleasant and large but above all was the locations. It near most of the places of interest and and some outstanding restaurant. Rooms are well maintain and quite large especially the bathroom. The bell boy and the receptions was always there to greet all incoming guests. Restaurant on the 10th floor was also very pleasant and spacious and the waitresses and cooks are all very polite. FYI we book the SAPA and Halong package tour with hotel emotions and are very happy with the arrangement. In Halong Bay our cruise ship is large and the rooms are all very pleasant. There were a well mix of foreigners from the european and western countries. Will stay there again and book their tours to other places if we were to visit Hanoi in the future. Will definately recommend Hotel Emotions and their tour packages to all friends and relatives.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great service and feel just like home. Everyone smile~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

hue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent facility to the money paid
very friendly and helpful staff, excellent room facility.

8/10 Good

Priscilla, Rhode Island, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but inadequate A/C
The only problem was that the air conditioning was not cool enough. We had to ask for a fan for the room, which greatly improved our comfort. Westerners, especially those from the northeast of the US, are not used to the intense heat.

8/10 Good

Abby, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet convenient backwater.
Really nice people, very nice hotel, quiet, not in the tourist maelstrom but still convenient, 2 mins from Temple of Literature but on a side street so not full of traffic. Breakfast was varied - Eastern/Western. For business travellers, the desk chair could have had a back! Very good value for money for a small, clean, hotel with extremely accommodating staff and good English.

10/10 Excellent

Becky, Camborne, Cornwall, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Emotion... an Exceptional Hotel!
The hotel is lovely, very modern and well decorated and close to areas of interest (Hotel is a stones throw away from Temple of Literature and Hang Day Stadium). The staff were incredibly welcoming and friendly. The room was brilliant and housekeeping came everyday and made up the room as if it were all new. The bed was harder than i am used to, but was still comfortable.The staff throughout the hotel had exceptional service, they tended to every need, especially the bellboys. All staff provided amazing service, were very attentive and were incredibly friendly.During our last few days my travelling companion's phone was stolen (whilst out in Hanoi) and the sales manager of the hotel accompanied us to the police station twice, translated the events to the policeman and made the process easier. The Hotel Manager translated our report into Vietnamese. Without their help it would have been a complete nightmare. We used the sales manager to arrange tours, 1 of which was a cruise to ha long bay on one of their boats, which was amazing, the service and staff was incredible and i would highly recommend. The top floor restaurant provided a nice selection at breakfast (mainly Vietnamese food). Overall food at breakfast and at night was delicious. Prices were also very good.To be honest I can't fault this hotel, they did everything possible to ensure we had a pleasant stay, and our stay was awesome I would highly recommend and would definitely return when visiting Hanoi again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable for the price paid
The hotel is nice and clean and the staff friendly. Command of English is ok at reception but struggle at restaurant. Rooms are good sized and bathroom/restroom area is huge, although the glass walls maybe a little bit weird if you are traveling with friends (no privacy!) The location of the hotel is not so great in terms of appearance of the streeet (not a main one) so the taxi drivers had some hard times to find it. it is in walking distance from Hochi Minh Mausoleum and Temple of Literature, but far from the Ho Kiem lake and French Quarter area. If you are a good walker it will take you at least 40 minute to get there, but if not better take a taxi to go back and forth from the lakes. Restaurant is not bad, breakfast is good although with limited choices

10/10 Excellent

Chris, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Beautiful comfortable quiet room with everything you would need including coffee. Dining room staff tried but there were a couple of minor mistakes easily corrected. Pleasant rooftop area adjacent to dining room for coffee and a look over the neighbourhood. Convenient walking location. Suggest arrange airport transport with hotel as 18, versus 30 as a fixed price voucher from the booth at the airport.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HANOI EMOTION HOTEL
No confortable hotel, room smell no good, horrible views, old room, no professionals.

8/10 Good

Joe, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Emotion Hotel in Hanoi, Vietnam
Hotel is new, very clean. Staff are very helpful. Hotel located right in downtown. A good hotel, value for money. I will come back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but little bit outside of center
The hotel itself is okay. The surrounding area is 3 km out of the Center. The Ho Chi Ming mausoleum is very near from the hotel. The rooms were smaller than we expected but the staff and breakfast were good. Bathroom and bed were good too. we were satisfied for our stay, but maybe in the next time we would stay in The Old quarters cloce to the lake.

8/10 Good

Skye, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emotion Hotel - Hanoi
Nice hotel. Expensive for Hanoi. You can get similar hotel rooms for a much cheaper price.

6/10 Okay

HIROYUKI

web上日本語対応可能とあるが、不可であったこと。
Stayed 6 nights in Aug 2023

10/10 Excellent

Byungrim

Stayed 3 nights in Apr 2021
Response from Thank You on Apr 27, 2021
Thank you for your stay at Hanoi Emotion Hotel . We do hope to welcome you again . Have a good day !

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service
숙소 레스토랑 너무 맛있고 직원 분들 웬만큼은 영어하시고 친절하셔서 좋았어요 호텔도 작지않았구요 다만 숙소에서 벌레가 한 번 나와서 방을 바꾸었습니다
Stayed 3 nights in Feb 2019

8/10 Good

Ela, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in der Nähe des Literaturtempels
Das Hotel liegt etwas versteckt und NICHT wie alle anderen Hotels im Old Quater. Dementsprechend ist es sehr viel ruhiger. Das Zimmer war sauber und modern eingerichtet. Das Frühstück war für vietnamesische Verhältnisse sehr vielseitig und lecker.
Stayed 1 night in Nov 2017

6/10 Okay

ひろさん, 日本

Liked: Staff & service
旧市街地からは少し離れてます
翌日からハロン湾1泊2日のツアーに出るために寝るだけと思って、写真を見て選びました。 ホテルの建物自体はそれなりに古く、部屋もそれなりです。ただ朝食は美味しかった！ あと事前にホテルにメールでタクシーを時間と行き先を指定して手配していたので、タクシーの運転手に行き先を伝えなくても、ちゃんと目的地で降ろしてくれました。 少人数ですが、ホテルのスタッフは親切で信用できます。
Stayed 1 night in Nov 2017

8/10 Good

R, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here for more than 5 times. Staffs are always very nice and breakfast is very delicious.
Stayed 3 nights in Jul 2017

8/10 Good

laci, bkk

Disliked: Cleanliness
Near from hanoi station
Good price good hotel.hotel level is more then price. Football stadion also 1min by walk.

8/10 Good

bon, hanoi

Liked: Cleanliness, room comfort
Nesr from football stadion
In down town near to go many place.by taxi you can go in 10～15min

8/10 Good

laci, bangkok

Liked: Cleanliness, staff & service
Near for many place
From down town or from lotte everywhere easy to go . By taxi in 10～15min From hotel they have football stadion 1min from hotel So when people come to see football this hotel is very good.

8/10 Good

Leo, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the centre
Not bad.we had joined the tour recommended by hotel but the tour is little bit expensive than outside.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
almost are good unless air conditioner..sometime we have to use the fan instead of using air conditioner

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stay in this hotel every time I go to Hanoi. The Staffs are very very kind. The location is near the Hanoi station and Ho-chi-Minh temple.

6/10 Okay

Verified traveller

Liked: Cleanliness
Avis mitigé
Check in à 22h30. L'agent de sécurité chargé de monter les bagages était saoul. Arrivée dans une chambre beaucoup plus petite que celle réservée, impossible de circuler autour du lit avec nos bagages. Après réclamation, nous avons été surclassés en chambre VIP, cependant ce fut le couchage le plus bruyant de tous nos séjours en Asie, avec un sommier en bois craquant des le moindre mouvement. Petit déjeuner correct, sans plus. Hôtel un peu plus au calme car n'est pas en hyper centre mais tout est faisable à pied ou en taxi.

8/10 Good

EG, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔感があります。朝食はビュッフェで料理の種類が非常に多くて、大満足です。スタッフも礼儀正しくて、丁寧に対応してくれています。また機会があれば、利用したいです。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
良く使っているホテル
朝食付にしては安価、スタッフのサービスは良い。エレベータが1基のみで遅いので、高いフロアの場合、要注意。部屋によって違うようだが、バスルームの造りにシャワーとトイレ他の間にカーテンなどが無い部屋があるようで少し不便。トイレに紙を流せないのも不便。

6/10 Okay

H, JAPAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
コストパフォーマンスは良くない
スタッフはフレンドリーで対応が良いです。 良くない点は（私の部屋に限ったことかもしれませんが）、 ・シャワーが使いにくい。シャワールームが区切られておらず防水カーテンもない。湯船に立ってシャワーを浴びるようになっているが、湯船が非常に高いところに設置されていて、2段の階段を上り下りしなければならないため、シャワー後は滑って危険。 ・エアコン（今回は暖房）の効きが悪い。 ・排水溝からにおいが上がってきている。 そのほかは問題ないですが、ハノイは安くて快適なホテルがたくさんあるので、それらを考えると総合評価は5段階で２～３程度です。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
文廟に近い！
夜遅くにチェックインしたが、対応が丁寧で感じはよかった。ウェルカムフルーツは嬉しい、アメニティも充実している。文廟に近く徒歩１０分位で行けるので西部の観光には便利である。朝食の内容が物足りない感があるがレストランスタッフはフレンドリーである。箱型の階段つきのバスタブには驚いた。蛇口に手が届かず湯を止めるのが大変だったが、お湯の出はよかった。

6/10 Okay

Bo, Skive

Liked: Cleanliness, room comfort
ok hotel. In the back streets. Do not go here for the restaurant, fittness or roof terase as they are disapointing. The room was great!