4/10 Poor
Deb, Fort Myers
Travelled with group
May 22, 2024
Disliked: Amenities, property conditions & facilities
I stayed in Room 202 over the weekend and was very disappointed. The A/C unit ran all night and made so much noise, I could not sleep. I even had it set at 76 degrees so it wouldn't keep running, but it still did. There was absolutely no hot water. There were 3 of us staying in the room and I thought for sure after the first shower, someone would get hot water, but this was not the case. Your site advertises toiletries included. One tiny bottle of lotion does not count as toiletries especially because there were 3 of us. It was also very disappointing that the pool was closed at 8 pm before it was even dark.
Last of all, I have travelled extensively and have never, never stayed at a hotel without dressers. Since there were 3 of us, there was no place to put our stuff except on the floor. I can only assume they were damaged after the hurricane and were ripped out and never replaced.
This is not acceptable. We were so looking forward to a girls weekend and instead, we were so disappointed.
Deb
Stayed 2 nights in May 2024