Thank you for taking the time to share your feedback with us Debbie. We are delighted to hear that you enjoyed the unique feature of the trains passing by outside your window during your stay.We understand that not everyone may share the same enthusiasm for this particular aspect, but we are glad it added to your overall enjoyment. Your positive rating is greatly appreciated.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future.Warm regards, Management.

Hi Ravi,We appreciate your feedback regarding our breakfast pricing. We understand that value is important to our guests, and we constantly review our pricing to ensure it aligns with the quality and variety of offerings we provide. Your input helps us in this process, and we'll certainly take it into consideration moving forward. If there are specific suggestions you have for improving our breakfast experience or pricing, please feel free to share them with us. We hope to have the opportunity to welcome you again in the future.Kind regards,Management

Hi Suriya,Thank you so much for your kind words! We're thrilled to hear that you enjoyed the stunning mountain view from your room and found our amenities to your liking. We strive to provide a memorable experience for all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable. We hope to welcome you back again soon for another unforgettable visit!Kind regards,Management

Hi Gary,Thank you for your feedback. We are really looking forward to welcoming you on the next trip to mountains.Kind regards,Management

Hi Jennifer,Thank you for your feedback. We are really looking forward to welcoming you on the next trip to mountains.Kind regards,Management

Hi Scott,Thank you for your feedback. We are really looking forward to welcoming you on the next trip to mountains.Kind regards,Management

Hi Richard,We are glad to hear that overall your stay was good! We apologize for any inconvenience caused by the noise from the train line and the proximity to the elevator. Your feedback is valuable to us, and we'll take it into consideration to improve our guests' experience in the future. We hope to have the opportunity to welcome you back for a more peaceful stay next time!Kind regards,Management

Hi Jhayne,Your feedback is greatly valued. Whenever feasible, we prioritize assigning rooms facing the roadside, which tends to be quieter. Due to our close proximity to railway tracks, rooms on that side may experience a bit more noise compared to those facing the road. We sincerely apologize for any inconvenience caused and assure you that we will use your feedback to enhance our guest experience. We are really looking forward to welcoming you again on your next trip to Canmore.Kind regards,Management

Hi Christopher,Thank you for taking the time to leave a review. We are happy to hear that you had a good stay overall. Your feedback is truly valued, as it allows us to further improve the guest experience and helps us understand where improvements can be made. We look forward to welcoming you back on your next trip to Canmore.Kind regards,Management

Hi Harry,Thank you for your feedback. We are really looking forward to welcoming you on the next trip to mountains.Kind regards,Management

Hi Deborah,Thank you for your feedback. We are really looking forward to welcoming you on the next trip to mountains.Kind regards,Management

Hi Sherry,Thank you for staying with us and for taking the time to review your experience. We are deeply sorry to hear that you were not made aware about the railway line. We do ensure that our room types are properly labelled as such and sincerely apologize if this was not made apparent at the time of booking. We do discount our rail-side rooms for this reason and can assure you that our roadside rooms are not affected by the railway noise. Regarding the pool and hot tub issue, we deeply sorry that your experience did not meet your expectations, thanks for bringing this to our attention so we can work on improve our facilities.We truly value your feedback and hope to have the opportunity to provide you with an improved stay experience in the future.Sincerely,Management

Thank you for your feedback on your recent stay with us Robert. We apologize for any inconvenience caused by the noise from the train. Your feedback helps us improve the overall guest experience. We hope to welcome you back for a more peaceful stay in the future. Kind regards, Management.

Hi Terri,We appreciate your valuable feedback, which greatly contributes to enhancing the quality of our service. We sincerely apologize for any inconvenience caused and assure you that we will promptly address these concerns with the relevant department manager. Your input is invaluable, and we are committed to making necessary improvements. We sincerely hope for the opportunity to exceed your expectations in the future.Kind regards,Management

Hi Deborah,Thank you so much for your wonderful review. We pride ourselves on providing fantastic service, and it is great to see that we hit the mark during your visit. We always try to provide the best value to our guests. We look forward to welcoming you again soon!Kind regards,Management

Thank you Katherine, for rating us so highly, we hope to welcome you back in the future. Kind regards, Management.

Hi Brooklyn,We're thrilled to hear that you and your family had a great time at our hotel. We're delighted that your kids enjoyed the pool and hot tub. We also appreciate you mentioning that we are pet-friendly. We're delighted to hear that you enjoyed our location, as we always recommend that our guests walk to nearby spots instead of driving. We are looking forward to welcoming you again on your next trip to the Rockies.Kind regards,Management

Thank you Tamara, for taking the time to leave us a review. We are delighted to hear that you found our accommodations suitable for your overnight stay and we hope to have the opportunity to welcome you back in the future. Warm regards, Management.

Hi Amanda,Thank you for your kind words and positive review! We're thrilled to hear that your family loved our indoor pool and the location of our hotel. Our staff is grateful for your compliments, and we're glad you enjoyed the amazing views. We are glad that kids enjoyed the train passing through the mountains. We look forward to welcoming you back soon!Kind regards,Management

Hi Jean,Thank you for choosing to stay with us and for leaving such a wonderful review of your experience. Your feedback is truly appreciated. We are happy you had a lovely time at our property and look forward to welcoming you back on your next trip to the mountains.Kind regards,Management

Hi Kyle, Thank you for taking the time to rate us! We are thrilled to hear you had a positive experience and hope to welcome you back for another enjoyable stay. We look forward to hosting you again in the future.Kind regards, Regards.

Hi John,Thank you for your feedback. It really helps us improve the overall guest experience. We are glad that you enjoyed the stay. We are really looking forward to welcoming you again.Kind regards,Management

Hi Jami, We appreciate you taking the time to share your experience with us. We are happy to hear that you found the swimming area to be clean and well-maintained during your visit. Your positive feedback regarding the swimming area is truly appreciated and will be shared with the team.We hope to welcome you back again soon for another enjoyable stay.Warm regards,Management

Hi Alex,Thank you very much for choosing to stay with us and for taking the time to leave a review. We are happy to hear that your family enjoyed our amenities. We will certainly pass on your feedback to senior management about renovated rooms. As we are still undergoing renovation, we will try our best to fully utilize your suggestions. Thank you again for choosing to stay with us, and we hope to see you again soon for another enjoyable family vacation.Kind regards,Management

Hi Christa,Thank you for taking the time to share your experience with us. We strive to provide a peaceful and enjoyable environment for all guests, and we regret that we fell short in this instance. We will certainly get the air conditioning unit checked in your room. Also, we really appreciate your feedback for our staff; it helps us continuously train our staff and improve our service. Please accept our apologies for all the inconveniences. We hope you will reconsider and give us another chance to provide you with a more pleasant stay in the future. Thank you for bringing these issues to our attention.Kind regards,Management