Upon arrival we were received very well and went up to our room. It appeared clean but when we went back we noticed that the carpets were dirty and the walls were all banged up! Also the walls of the shower were smeared clean??? We had dinner in their restaurant which was good. Then we went to bed as we had a 4:30 AM wake up call. 5 rooms down from us was a room with a large dog in it. This dog barked the entire night ad into the morning. My husband complained to the desk person and wanted to file a formal complaint, the agent told him to do it on Internet.and he would not go up and deal with the dog issue!
Comment from Hotel Management
26-Apr-2016 by Hotel Management, Hotel Management
I am very disappointed to read about the issues experienced during your recent stay our property. Unfortunately, having "pet friendly" rooms is a necessary of our business. These rooms are located on different floors of the property. Rarely, if ever do I receive feedback about the noise of barking dog. I certainly apologize for the discomfort that you experienced.Should your travels bring you back to Calgary, I would appreciate if you woud give us another try.