Ballwin Vacation Rentals

"Check in was great. When I called they sent the shuttle right away. Check out was great also. Very friendly staff. "

"Our AC and fridge didn’t work in our room. Person at the front desk was very helpful and got us moved to a new room where everything was functioning. The hot tub was nice but the pool was extremely cold. It was an inside/outside pool so it wasn’t a huge surprise even in May."

"Wasn’t told where we could park so walked in the pouring rain down the hill to paki g lot not offered to park in garage"

"The hotel is beautiful and a safe place to stay but in my 3 week stay, my room was cleaned twice (even after requesting more). I asked to have the parking fee removed for the 1 1/2 weeks that I was there since the parking garage gates were open the whole time and everyone in the city could park for free, but I was told "no". No other explanation than it was required of the people staying there and no manager was available to speak with. There was no empathy at all by any of the people at the front desk."

"Property has not been updated, carpets, walls, fixtures quite worn."

"The suite was just what was needed for a quick Mother’s Day getaway! The breakfast was good and there was lot of variety. All of the staff was very polite and attentive. "

"Everything was great?"

"COFFEE: Hotel does not have Decaf coffee. FIRE: In-room Fire Alarm BLASTED out "THIS IS NOT A DRILL. NOT A FALSE ALARM. A FIRE HAS BEEN REPORTED IN THE BUILDING. PLEASE EXIT THE BUILDING ASAP USING THE NEAREST STAIRS TO YOU”. We frantically gather essentials, in our pajamas, key belongings running down nearest stairs when dawned on me to call hotel & ask where the FIRE is located. Front desk said just a TEST. NO FIRE. Panicked in a frenzy, running for our lives we thought, for NOTHING. The irresponsibility of the staff in this hotel can not be overstated. RENETTA: (front desk staff member). Very unprofessional and disgusting attitude. This conversation took place on Tuesday May 5th, 2026 around 9:10pm. May we have a couple of bottled waters, please? “There are none!” None at all? “NO! There are no waters available." There is not one single bottle of water available in this entire building? "That’s correct! Well, there is, but they are only for the Elites in the hotel and they are about to start coming down, so….” Oh. I see. Okay then. Thank you. Have a good evening.I think, Renetta uses this line "only for the Elites" as an intimidation tactic, and as an attempt to try and demean guest. For what reason? We don’t know. But she did that evening. The sad and more than likely truth is; Renetta’s "means", our probably the furthest away from being Elite than most of the guest that stay in your hotel. I would absolutely bet $1000.00, they’d be less than mine."

"The tub was clogged in our first room. The second room we were. Changed too didn’t have hot water "