Search Townhomes in Austin from CA $394

"Case no 27539344 Angelo I spoke with support staff multiple times in regards with a refund of one night stay. My flight was delayed more than five hours and I reached out to cancel my hotel room and to recieve a refund for the second night. I am still recieving surveys from the Holiday Inn Express in Austin as if I stayed there. Angelo, said he would reach out within 48 hours and no word OR Follow up at all.... I then went on toe speak to 2 more agents to no avail. I am requesting that I receive a credit to my account of one night stay ASAP based on the LACK of customer service and response for status updates."

"I was only there one night. I arrived at 2:00 pm and was told check in was at 3:00 pm and no rooms were ready. I stay at hotels often and understand rules, or should I stay guidelines. I most often check in early if rooms are available. I walked the halls and so no cleaning staff carts on the first floor. After watch many guests enter and ask to chek in only to be told the same as I. Miraculaiously at 3:oo sharps all the rooms became available. I enjoyed my stay but I wont be back. Not because of the hotel itself, but because of the staff blatantly lying to guests because they cant determine when rooms are acctualy avalible. "

"Kind of old hotel "

"Right in the center of everything! Loved my time here for SXSW"

"Great staff"

"Comfy beds, clean, nice amenities, and a storefront set up in the lobby. "

"It’s so awful and dirty. The rooms are so dirty, it’s anti sanitary."

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"Great clean hotel "