Reception

Reviews of Holiday Inn Express & Suites Woodward, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 273 out of 425 reviews" "
Rating 8 - Good. 98 out of 425 reviews" "
Rating 6 - Okay. 30 out of 425 reviews" "
Rating 4 - Poor. 17 out of 425 reviews" "
Rating 2 - Terrible. 7 out of 425 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Liked: Property conditions & facilities
Much better shape than when we stayed in 2021! They’ve updated and it looks great!
Stayed 1 night in May 2024
Response from Praveen on May 20, 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our upgrades to the property.We look forward to welcoming you back again soon.

2/10 Terrible

Susie

Travelled with partner
Disliked: Staff & service
At some point, either staff or someone else came into our room went through our things and clothing items were missing. And then the staff accused us of lying about it. We had people beating on our door all hours of night, and the staf was very rude when we tried to report the missing items.
Stayed 2 nights in May 2024
Response from Praveen on May 20, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations due to a piece of clothing missing from your room and about beating on door never been reported to us. We trying to explain after you report about missing a piece of clothing we check our door lock log and only housekeeper went in your room do the stay over service and take out used towels from your room we even check with laundry and our staff don't find anything .Please accept our sincere apology for anything that was not right for you. Your feedback is very important to us as we use this to better our services

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in May 2024
Response from Praveen on May 19, 2024
Thank you for taking the time to share your wonderful review with us .We look forward to welcoming you back again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Praveen on May 2, 2024
Thank you for your 5 star review of our hotel. We look forward to welcoming you back again soon.

10/10 Excellent

Henry

Stayed 1 night in Apr 2024
Response from Praveen on May 20, 2024
Thank you for taking the time to share your 5 star review with us We look forward to welcoming you back again soon.

4/10 Poor

Steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The breakfast was fine. The staff was accommodating. What I didn't like was the first time we stayed, there were dirty, BLOODY sheets on the hide-a-bed. The second time, there were just dirty sheets, again, on the hide-a-bed. We only stayed there because there were no other options in town. Now I know why. Gross.
Stayed 1 night in Apr 2024
Response from Praveen on Apr 26, 2024
Thank you for your candid review.. We apologize that your recent stay did not meet expectations. As we keep set of sheets and pillow in zip lock bag in closet and not on hide-a-bed so don't understand what wrong happen.Please accept our sincere apology for anything that was not right for you.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms, loved the shower head. There were childrens dirty underwear left in the fold up couch bed.
Stayed 1 night in Apr 2024
Response from Praveen on Apr 18, 2024
Thank you for taking the time to write your review of our property. We are glad to hear that you like our nice large room and loved the shower head.Please accept our sincere apology for anything that was not right for you. Your feedback is very important to us as we use this to better our services. Rest assured your concerns will be looked into and rectified.We look forward to welcoming you back so that we can provide a better experience.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Took some work to figure out the AC and heating controls. Had no idea they were now controlled by a wall thermostat instead of the face of the unit like it had been before. Nothing in the guest welcome and features brochure that I could find. Had to make a trip to reception to get clued in. Otherwise was one of the best accommodations we’ve had
Stayed 2 nights in Mar 2024
Response from Praveen on Mar 8, 2024
Thank you for taking the time to tell us about your stay .We are glad you recommend our hotel and enjoyed your stay and do apologize about AC thermostat controls .We look forward to welcoming you back again soon.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Praveen on Feb 19, 2024
Thank you for taking the time to share your wonderful review with us We constantly strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts. We look forward to welcoming you back again soon.

10/10 Excellent

Hannah

Stayed 1 night in Feb 2024
Response from Praveen on Mar 24, 2024
Thank you so much for your 5 star review of our hotel. We look forward to welcoming you back again soon.

4/10 Poor

Lori

Business traveller
Liked: Cleanliness
This was my first stay at the property and I will not return. First off I was placed in the most awkward hotel room I have ever seen. As a female traveling alone I felt very uncomfortable in this room. Even though the front desk tried to "sell" this room from the very beginning as a fun room that will feel like I'm not even staying in a hotel room. I soon requested to be moved, which even though they seemed a bit put out they complied. The room I was moved to was much better, felt more like a traditional hotel room and I was much more comfortable. Unfortunately it was extremely loud. I know there isn't much you can do about this but the road noise was just awful. The fridge, best I could tell, made a heck of a racket for some time and the heat unit was very loud when it turned on and off. The room was right by a secondary exit/entrance door so I had the pleasure of hearing that slam on and off all evening. Overall not my best hotel experiance.
Stayed 1 night in Jan 2024
Response from Praveen on Jan 31, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We also add to your profile that you like traditional layout of rooms and quiet room away from any sound .We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience

10/10 Excellent

Dawn, Princeton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Very clean. Staff was very friendly and helpful. Great breakfast selections.
Stayed 1 night in Jan 2024
Response from Praveen on Jan 23, 2024
Thank you for taking the time to share your wonderful review with us .We are glad to hear that you enjoyed our breakfast and also that you had a great experiences with our staff and your room. We look forward to welcoming you back again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Praveen on Jan 14, 2024
Thank you for taking the time to share your wonderful review with us. We look forward to welcoming you back again soon

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Praveen on Jan 12, 2024
Thank you for taking the time to share your wonderful review with us. We look forward to welcoming you back again soon.

6/10 Okay

Pamela, Tulsa

No one was at the front desk when I arrived. Noise from the road and from rooms next door.
Stayed 1 night in Dec 2023
Response from Praveen on Jan 12, 2024
Thank you for your feedback. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very easy to find. Very clean and accommodating. We would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Praveen on Nov 19, 2023
Thank you for your review of our hotel. We are glad you recommend our hotel and enjoyed our clean and comfortable room.A positive guest experience is something our staff takes great pride in, so we value your feedback .We look forward to welcoming you back again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We like to stay at top rated hotels. So her we was.
Stayed 1 night in Oct 2023
Response from Praveen on Oct 30, 2023
Thank you for taking the time to write your review of our property, your comments are very much valued. We constantly strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts. We look forward to welcoming you back again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room. Good hot breakfast. A little bit of traffic noise if you’re on the road side of the hotel.
Stayed 1 night in Oct 2023
Response from Praveen on Oct 28, 2023
Thank you so much for your review of our hotel. We are glad you recommend our hotel and enjoyed our clean and comfortable room. Please accept our sincere apology for traffic noise .We look forward to welcoming you back again soon.

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Praveen on Oct 14, 2023
Thank you so much for your review of our hotel. We look forward to accommodating you again in the future

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. Close to the Walmart.
Stayed 3 nights in Sep 2023
Response from Praveen on Oct 11, 2023
hank you for taking the time to tell us about your stay ,We are please to receive a great response about your recent stay. We hope to accommodate you again soon

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Oct 2023
Response from Praveen on Oct 9, 2023
Thank you so much for your wonderful review.We are glad you recommend our hotel and enjoy our clean and comfortable room .We looking forward to welcome you back again soon

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Praveen on Oct 8, 2023
Thank you so much for your wonderful review of our hotel. We are please to receive a great response about your recent stay. We hope to accommodate you again soon

10/10 Excellent

Nancy

Travelled with family
Liked: Amenities
Cleanliness. Beds comfy. Large bathroom.
Stayed 1 night in Sep 2023
Response from Praveen on Sep 28, 2023
Thank you for taking the time to share your wonderful review with us We are glad you recommend our hotel and enjoyed our cleanliness, comfortable bed & large bathroom .A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you again and please come back and see us.

6/10 Okay

Crysta

Disliked: Staff & service
Watch out for the maids
The maid came in before I left and started cleaning up in more ways than one. She stole my phone charger. And then denied it when I confronted her
Stayed 1 night in Sep 2023
Response from Praveen on Sep 23, 2023
Thank you for your feedback. We apologize about the issue as there is no stuff in the room and as express check out she feel guest left and strip the room. She did inform let me go and check the laundry cart down stairs as soon she find immediately back to the room and return to the person present in the room. Is not her intention to stole your phone charger as while stripping the bed is come with sheets to laundry room. We do apologize for any inconvenience .Your feedback is very important to us as we use this to better our services. Rest assured your concerns will be looked into and also take some steps to avoid in future

10/10 Excellent

Jaci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this motel
It was the Best. I will be staying here next time I’m in town.
Stayed 3 nights in Sep 2023
Response from Praveen on Sep 6, 2023
Thank you for taking the time to tell us about your stay. We are please to receive a great response about your recent stay. We look forward to welcoming you back again soon.

10/10 Excellent

Glenda

Stayed 1 night in Aug 2023
Response from Praveen on Sep 19, 2023
Thank you for your review of our hotel. We are please to receive a great response about your recent stay. We hope to accommodate you again soon

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven't stayed here in a long time. The hotel had gotten very run down, but we decided to give it another shot. Looks like they got it updated and it was a good stay. We will be back.
Stayed 2 nights in Aug 2023
Response from Praveen on Aug 21, 2023
Thank you for taking the time to tell us about your stay. We are delighted to have received a wonderful response from you. We really appreciate your comments regarding our recently upgrades to the property. We look forward to welcoming you back again soon.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were really nice, breakfast was okay, property around the hotel was deep gras not mowed, and beds were hard.
Stayed 2 nights in Jul 2023
Response from Praveen on Jul 27, 2023
Thank you for taking the time to tell us about your stay. We are glad to hear that you had a great experiences with our staff and enjoyed our breakfast.As back of hotel property not belongs to us we already informed the owners and city about the same hopefully they take care of that soon.We look forward to welcoming you back again soon.

10/10 Excellent

Kathi

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not happy
Hard bed. Hard pillows. Temperature hot cold. Holiday inn is no longer on our stay list
Stayed 1 night in Jul 2023
Response from Praveen on Jul 21, 2023
Thank you for your candid review. We recently upgraded our room with new beauty rest mattresses and have two soft and two firm pillows on each bed do apologize that not meet up to your expectation appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Jenean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Staff is professional
Stayed 1 night in Jul 2023
Response from Praveen on Jul 15, 2023
Thank you so much for your review of our hotel. We are glad you recommend our hotel and had a great experience with our staff .A positive guest experience is something our staff takes great pride in, so we value your feedback. We look forward to welcoming you back again soon.

4/10 Poor

Trinity

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Loud Hotel
The hotel overall was clean. Our room had beer cup under the edge of the bed and trash. It was very loud. The hotel is next to the highway and you can hear the trucks all night long. The people next to us had loud music until 3 am and the people above us were stomping around until around 1 am.
Stayed 1 night in Jun 2023
Response from Praveen on Jun 13, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We do apologize about the sound issues as we have Rodeo in town lot of guests having late night parties if you report to front desk we make sure you have quiet side of hotel and get a good sleep. Please accept our sincere apology for anything that was not right for you. Rest assured your concerns will be looked into and rectified. We hope you will give us another chance to make things right

10/10 Excellent

Diego

Stayed 1 night in May 2023
Response from Praveen on May 31, 2023
Thank you for taking the time to tell us about your stay ,We are please to receive a great response about your recent stay. We hope to accommodate you again soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay and good breakfast!
Stayed 1 night in May 2023
Response from Praveen on May 23, 2023
Thank you for taking the time to tell us about your stay. We are glad to hear that you enjoyed our breakfast and comfortable room.We look forward to seeing you again soon

10/10 Excellent

Kasie

Stayed 1 night in May 2023
Response from Praveen on May 22, 2023
Thank you for taking the time to tell us about your stay.We are glad you recommend our hotel .A positive guest experience is something our staff takes great pride in, so we value your feedback .We look forward to welcoming you back again soon.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Praveen on May 4, 2023
Thank you for your review. We're happy everything was good with your stay. We hope to see you again soo

10/10 Excellent

BEATRIZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Very clean!
Stayed 1 night in Apr 2023
Response from Praveen on Apr 25, 2023
Thank you so much for your great review! We are happy everything was good for you. We hope to see you again soon

10/10 Excellent

Kash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Praveen on Apr 25, 2023
Thank you so much for your review of our hotel .We are please to receive a great response about your recent stay. We hope to accommodate you again soon

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Comfortable beds. Good breakfast.
Stayed 1 night in Apr 2023
Response from Praveen on Apr 20, 2023
Thank you for taking the time to comment on your recent stay. We are glad you recommend our hotel and enjoyed our breakfast. cleanliness, comfortable bed .A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope to accommodate you again soon

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Praveen on May 9, 2023
Thank you for your review. We're happy everything was good with your stay. We hope to see you again soon

10/10 Excellent

Angela

Stayed 1 night in Mar 2023
Response from Praveen on Mar 27, 2023
Thank you for taking the time to tell us about your stay.We are please to receive a great response about your recent stay. We hope to accommodate you again soon

10/10 Excellent

Jonnell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 3 nights in Mar 2023
Response from Praveen on Mar 21, 2023
Thank you for taking the time to tell us about your stay. We are truly overjoyed that you stayed with us. We are glad to hear that you had great experience . We look forward to seeing you again soon.

10/10 Excellent

Hayley, Yuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled. It was very clean. Nothing fancy, just clean with friendly staff.
Stayed 1 night in Mar 2023
Response from Praveen on Mar 12, 2023
Thank you for taking a moment to share your experiences. We are glad to hear that you had great experiences with our staff and our recently remodeled room. We look forward to seeing you again soon.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Feb 2023
Response from Praveen on Feb 24, 2023
Thank you for taking a moment to share your experiences. We are please to receive a great response about your recent stay. We hope to accommodate you again soon

10/10 Excellent

renee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was easy. I’ve stayed here several times for business. Always very nice!
Stayed 1 night in Feb 2023
Response from Praveen on Feb 15, 2023
Thank you for your review. We're happy everything was good with your stay. We hope to see you again soon.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t realize it had been updated, so what a surprise when we walked in! It is truly beautiful since the last time we stayed. And we got to swim in the pool on the very last day it was open, prior to their coming upgrade. The kids thought it was great that they could swim with the turtles one more time before they were gone. :-) I only have one suggestion with the pool upgrade, that the flooring be less slippery than the tile that was there previously… Just in the couple of days that we were around the pool, there were many falls and none of them were from running. Overall we had a fantastic time, had lots of inclusions that we didn’t realize were available, and the staff was wonderful. Thank you so much, we will be back! :-)
Response from April on Nov 28, 2022
Thank you you so much for your glowing review! We are so glad to hear you had a great experience. The tile is definitely getting an upgrade in the pool room. So we hope to see you back so you can see the new pool and pool room!

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from April on Oct 22, 2022
Thank you for your review. We're happy everything was good with your stay. We hope to see you again soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Good place to stay
Stayed 2 nights in Oct 2022
Response from April on Oct 20, 2022
Thank you so much for your great review! We are happy everything was good for you. We hope to see you again soon.

10/10 Excellent

Deborah

Stayed 1 night in Oct 2022
Response from Praveen on Oct 18, 2022
Thank you for taking a moment to share your experiences. We are please to receive a great response about your recent stay. We hope to accommodate you again soo

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get a room, staff very kind, helpful and nice. beds were a little hard, had trouble sleeping. The bathtub was very slick, but we put a towel down inside the tub and didn't slid around. the room was nice and well equipted. enjoyed out stay .
Stayed 1 night in Oct 2022
Response from April on Oct 3, 2022
Thank you for taking the time to tell us about your stay. We are truly overjoyed that you stayed with us. We are glad to hear that you had great experiences with our staff and your room. We look forward to seeing you again soon.