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Reviews of Osborne Hotel

4 out of 5
Osborne Hotel
Hesketh Crescent, Torquay, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 267 out of 564 reviews" "
Rating 8 - Good. 196 out of 564 reviews" "
Rating 6 - Okay. 67 out of 564 reviews" "
Rating 4 - Poor. 19 out of 564 reviews" "
Rating 2 - Terrible. 15 out of 564 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay good staff v good food good
Stayed 2 nights in May 2024
Response from The Osborne Hotel on May 16, 2024
We're delighted to hear that you had a good stay with us and that you found our staff and food to be very good! Your satisfaction is our top priority, and we're glad that we could meet your expectations. We look forward to serving you again in the future for another enjoyable experience!

10/10 Excellent

Louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, would definitely book again. The family room layout was perfect for a family of 4
Stayed 1 night in Apr 2024
Response from The Osborne Hotel on Apr 18, 2024
That's wonderful to hear! We're thrilled that the family room layout worked out so well for you and your family. We'd love to welcome you back anytime you're in need of another perfect stay. Thank you for choosing us!

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service
Great views and nice area - away from town centre but as a wheelchair user there are no ramps and access to indoor pool is not possible.
Stayed 4 nights in Mar 2024
Response from The Osborne Hotel on Apr 9, 2024
Thank you for your feedback. We're delighted to hear that you enjoyed the views and appreciated the serene surroundings of our location. We sincerely apologize for any inconvenience caused by the lack of ramps and the inaccessible indoor pool for wheelchair users. Upon receiving your booking, a request for lift access and a walk-in shower was noted and granted. We were unaware of your need for the ramp, in future please do inform us of this as we do have ramps onsite which we would've been more than happy to put down for you. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location by Meadfoot Beach is 2nd to none and is pretty spectacular even in bad weather.
Stayed 4 nights in Mar 2024
Response from Reception Team on Apr 2, 2024
Thankyou for your wonderful feedback! We hope we can welcome you back soon.

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service
Beautiful location
Stayed 4 nights in Mar 2024
Response from Reception Team on Apr 2, 2024
Thankyou for your rating. We hope you had a wonderful stay and look forward to welcoming you back soon.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impromptu stay
Very Friendly welcome
View Torbay from breakfast room.
Stayed 1 night in Feb 2024
Response from The Osborne Hotel on Feb 22, 2024
Thankyou for your lovely feedback. We are delighted to hear you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Peter

Liked: Room comfort
Stayed 3 nights in Feb 2024
Response from The Osborne Hotel on Feb 14, 2024
Thankyou for your rating. We hope you had a wonderful stay and lookforward to welcoming you back soon.

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from The Osborne Hotel on Feb 14, 2024
Thankyou for your wonderful review. We hope you enjoyed your stay and that we are able to welcome you back in the not too distant furture.

8/10 Good

Ian

Stayed 1 night in Feb 2024
Response from The Osborne Hotel on Feb 14, 2024
Thankyou for your lovely review. We hope to welcome you back to The Osborne Hotel soon.

10/10 Excellent

Tony

Stayed 1 night in Jan 2024
Response from The Osborne Hotel on Feb 14, 2024
Thankyou for your lovely feedback. We hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

Victoria

Stayed 1 night in Jan 2024
Response from The Osborne Hotel on Feb 14, 2024
Thankyou for your wonderful feedback! We hope we can welcome you back to our beautiful hotel soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic property overlooking the sea
Spent two happy nights at the Osborne during a wild winter storm over New Years. Beautiful, historic hotel built in 1838, looking out over Meadfoot Beach, with elegant rooms and a lovely restaurant. The food was delicious, and the staff very accommodating. A very pleasant stay indeed.
Stayed 2 nights in Dec 2023
Response from The Osborne Hotel on Feb 14, 2024
Thank you so much for sharing your delightful experience at The Osborne! It sounds like you had a truly memorable time amidst the wild winter storm. We're thrilled to hear that you appreciated the charm of our historic hotel, dating back to 1838, and enjoyed the breath-taking views over Meadfoot Beach. Our team takes great pride in providing elegant rooms, delectable cuisine, and attentive service to ensure every guest feels at home. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from The Osborne Hotel on Feb 14, 2024
Thankyou for you lovely review! We hope to welcome you back to The Osborne Hotel in the not too distant future.

10/10 Excellent

Mark, Leeds

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Stunning location
Stayed 1 night in Dec 2023
Response from The Osborne on Dec 11, 2023
Thankyou for your excellent feedback. We are so happy that you enjoyed your stay and our location. We hope to welcome you back in the not too distant future.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel Staff were very attentive Nothing was to much trouble Beautiful grounds and right on the beach
Stayed 2 nights in Dec 2023
Response from The Osborne on Dec 11, 2023
Thankyou for your lovely feedback! We are delighted to hear that you stay was everything we strive for here at the Osborne. We hope to welcome you back soon.

10/10 Excellent

David

Travelled with partner
I attended a Birthday party in the events room which was an ideal venue. Good friendly staff and an excellent Breakfast next day. Well appointed comfortable room.
Stayed 1 night in Nov 2023
Response from The Osborne Hotel on Dec 1, 2023
Thankyou for your kind feedback. We are delighted to hear you enjoyed the birthday party in our function room and were well looked after by our friendly team. We hope we can welcome you back to our hotel in the not too distant future.

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from The Osborne Hotel on Feb 14, 2024
Thankyou for your review. We hope to welcome you back to the Osborne Hotel soon.

10/10 Excellent

Phil

Stayed 1 night in Nov 2023
Response from Reception Manager on Nov 14, 2023
Thank you for your amazing rating! We hope to welcome you back to the Osborne soon.

8/10 Good

Eva Gullvi

Stayed 2 nights in Nov 2023
Response from Reception Manager on Nov 14, 2023
Thank you for your lovely rating! We hope to welcome you back to the Osborne soon.

10/10 Excellent

Kerry

Stayed 2 nights in Oct 2023
Response from The Osborne Hotel on Oct 16, 2023
Thankyou for your lovely review! We are happy to see you enjoyed your stay with us. We hope to welcome you back to the Osborne soon.

6/10 Okay

MARK

Stayed 1 night in Oct 2023
Response from The Osborne Hotel on Oct 11, 2023
Thankyou for your review. If you'd like to discuss your stay further please don't hesitate to contact us.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Osborne Hotel on Oct 6, 2023
Thankyou for your review. We are glad to see you enjoyed your stay. We hope to welcome you back in the not too distant future.

8/10 Good

Nigel

Not really a 4 star hotel
The hotel was nice and clean the staff was very friendly and accomadating but i did have a issue with my safety deposit box i put my cards in and the box jammed i had to get the room steward to get my cards out Also i had no hot water for two days when i complained i was told i should have told maintance when i checked in but i thought all hot water was standard in most hotel The location of hotel was nice over looking the sea plus they had a 24/7 bar
Stayed 1 night in Sep 2023
Response from The Osborne Hotel on Oct 5, 2023
Thankyou for your feedback. I am sorry to hear you had an issue with your safe, however I am happy to hear that this was sorted for you. As far as the hot water is concerned, this is standard in our hotel, however, sometimes issues arise beyond our control. If we had been made aware of this issue we would have been able to look into and rectify this for you. If you would like to discuss this further please do not hesitate to contact us. We hope to welcome you back to our hotel in the not too distant future.

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Osborne Hotel on Oct 6, 2023
Thankyou for your review. We hope to welcome you back to the hotel soon :)

6/10 Okay

zaffar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from The Osborne Hotel on Oct 6, 2023
Thankyou for your review. We hope to welcome you back to our hotel soon.

10/10 Excellent

Caroline

Stayed 1 night in Sep 2023
Response from The Osborne Hotel on Oct 6, 2023
Thankyou for your review. We hope to welcome you back in the not too distant future.

2/10 Terrible

Deniz

Stayed 4 nights in Sep 2023
Response from The Osborne Hotel on Oct 11, 2023
Thankyou for your review. If you wish to share with us any feedback, please don't hesitate to get in touch.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel met our expectations. Good parking for the Torquay area. Great breakfast virtually to order. Great sun patio for lunch and beer. Beach yards away.
Stayed 3 nights in Sep 2023
Response from The Osborne Hotel on Oct 5, 2023
Thankyou for your lovely feedback! We are glad to hear you enjoyed your stay with us and hope to welcome you back again in the not too distant future :)

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the view is fantastic across the water at Torquey. There is ample parking around the hotel, by the entrance there is a lovely terrace and a good looking pool with the same views of the water. Checking in the staff were extremely polite and friendly. We booked an economy room because we were only there one evening but even the economy room was lovely and very clean.
Stayed 1 night in Sep 2023
Response from The Osborne Hotel on Oct 5, 2023
Thankyou for your amazing feedback! I am pleased to hear you enjoyed your stay at the Osborne Hotel & that your check-in was especially friendly. We hope you will return in the not too distant future.

10/10 Excellent

mark

Stayed 3 nights in Aug 2023
Response from The Osborne Hotel on Oct 6, 2023
Thankyou for your review. We hope to welcome you back to the Osborne Hotel soon.

6/10 Okay

Mrs JMD

Stayed 5 nights in Aug 2023
Response from Reception Manager on Aug 29, 2023
Thank you for your rating. If you would like to discuss your stay please do not hesitate to contact us direct.

10/10 Excellent

Fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautifully presented. Staff are very friendly. Restaurant and terrace have a good range of food at a reasonable price. Overall, an enjoyable stay. Car is essential for those with mobility issues to access the surrounding areas.
Stayed 4 nights in Aug 2023
Response from Reception Manager on Aug 29, 2023
Thank you for your lovely feedback. We look forward to hopefully welcoming you back to The Osborne in the not too distant future.

6/10 Okay

Alexa

Liked: Cleanliness
Ok for the price.
Response from Reception Manager on Aug 29, 2023
Thank you for your rating. If you would like to discuss your stay please do not hesitate to contact us direct.

4/10 Poor

Alexa

Liked: Cleanliness
Disliked: Property conditions & facilities
Ok for the price.
Response from Reception Manager on Aug 29, 2023
Thank you for your rating. If you would like to discuss your stay please do not hesitate to contact us direct.

6/10 Okay

Ulla

Stayed 3 nights in Jul 2023
Response from Reception Manager on Jul 30, 2023
Thank you for your rating. If you would like to discuss your stay please do not hesitate to contact us direct.

6/10 Okay

John, Barcombe

Travelled with family
Hotel seems to be very under staffed, especially in the restaurant. At breakfast on the 3 morning of our stay it took 50 minutes to receive our hot food order which was only an omelet. on at least 3 mornings there most of been 35 plus guests in the restaurant with only 2 persons serving. Also the price charged for bed a breakfast does not reflect what you receive. the selection of food was very limited and it states a continental buffet breakfast but on 4 out of 5 mornings none of what you would expect to find was available (Standard selection of pastries etc.) I had pancakes one morning and it was obvious they where out of a microwave. they had been over heated and were hard. Some gusts on the neighboring table asked for pancakes with maple syrup & banana they were given pancakes with a pot of syrup and a whole banana un pealed on the side of the plate. they were slightly surprised that there was no real effort! Hate to say it but one of the lower budget chain hotels would offer a much better breakfast at a much cheaper rate. Also the heating was on full blast. we had to ask for the door and windows to be opened. Also a lot more detail and care needs to be taken with room cleaning, daily servicing and maintenance. Lots of dust found on lights and on top of TV. shower hose leaking, tap handle broken.
Stayed 5 nights in Jul 2023
Response from Reception Manager on Jul 30, 2023
We thank you for your feedback. We have passed on your comments to the relevant managers who will look into and address the points you have raised. If you would like to discuss your stay further please do not hesitate to contact us.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
We had a fabulous time couldn’t fault hotel and staff. There was a wait for breakfast but there was also a wedding party there. Food was excellent.
Stayed 1 night in Jul 2023
Response from Reception Manager on Jul 18, 2023
Thank you for your amazing feedback! We are happy to hear that you have enjoyed your stay with us and we look forward to hopefully welcoming you back to The Osborne in the not too distant future.

6/10 Okay

Lars

Stayed 6 nights in Jul 2023
Response from Reception Manager on Jul 16, 2023
Thank you for your rating. If you would like to discuss your stay with us further please do not hesitate to contact us direct.

8/10 Good

John

Stayed 4 nights in Jun 2023
Response from Reception Manager on Jul 9, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to The Osborne in the not too distant future.

8/10 Good

Dion

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Reception Manager on Jul 9, 2023
Thank you for your lovely feedback. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to The Osborne in the not too distant future.

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Reception Manager on Jul 9, 2023
Thank you for your amazing feedback. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to The Osborne in the not too distant future.

10/10 Excellent

JOHN

Stayed 3 nights in Jun 2023
Response from Reception Manager on Jul 9, 2023
Thank you for your lovely feedback. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to The Osborne in the not too distant future.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and fabulous facilities
We had a lovely stay, really enjoyed the two swimming pools and all the facilities the hotel provided. Breakfast was good. After receiving an email from the hotel we elected to have dinner on the two nights we stayed. The first nights meal was ok although the ribeye steak was replaced by a rather tough rump steak. We were disappointed on the second night to find the menu was the same as previous night and with only a choice of four, one being vegan, we felt very restricted for choice. We were not informed of this when we rang up to pay for the dinner previous to our stay. We were also surprised that on the first night I had pork belly as a starter with eight pieces of pork so I suggested my husband have this the following evening but he only got three pieces of pork and a reduced amount of salad! Surely if you are going to only offer the same menu the dishes should be consistent. I am afraid for the cost of the meal we were not very impressed. We would love to stay at the Osborne again but would not eat in the restaurant. Food served on the terrace looked far more enticing. The staff were all very helpful and pleasant.
Stayed 2 nights in Jun 2023
Response from Reception Manager on Jul 9, 2023
Thank you for your amazing feedback. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to The Osborne in the not too distant future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Reception Manager on Jun 5, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to The Osborne in the not too distant future.

8/10 Good

Tammy-Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A setting to remember
The hotel is beautiful and most members of staff were so wonderful and accommodating. There were one or 2 that shocked me with a poor attitude and lack of urgency that let it down but overall a beautiful venue in a beautiful location.
Stayed 2 nights in Jun 2023
Response from Reception Manager on Jun 4, 2023
Thank you for your feedback. If you would like to discuss you stay further please do not hesitate to contact us direct. We look forward to welcoming you back to The Osborne in the not too distant future.

2/10 Terrible

Antonio

Stayed 3 nights in May 2023
Response from Reception Manager on Jul 9, 2023
Thank you for your rating, if you would like to discuss your stay further please contact us on 01803 213 311. We welcome advice on areas that we could improve on.

10/10 Excellent

Ben

Stayed 1 night in Jun 2023
Response from Reception Manager on Jun 4, 2023
Thank you for your lovely feedback. We look forward to welcoming you back to The Osborne in the not too distant future.

10/10 Excellent

Gary

Stayed 2 nights in May 2023
Response from Reception Manager on May 28, 2023
Thank you for your amazing feedback. We are so happy to hear that you enjoyed your stay with us, and we look forward to welcoming you back to The Osborne in the not too distant future.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and great staff very friendly would 100% stay again
Stayed 1 night in May 2023
Response from Reception Manager on May 14, 2023
Thank you for your amazing feedback. We are happy to hear that you enjoyed your stay with us and we look forward to hopefully welcoming you back to The Osborne in the not too distant future.

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very clean lovely food , everything we needed couldn’t of asked for more and lovely view would definitely stay again and recommend
Stayed 2 nights in May 2023
Response from Reception Manager on May 9, 2023
Thank you for your amazing feedback. We are happy to hear that you enjoyed your stay with us and we look forward to hopefully welcoming you back to The Osborne in the not too distant future.