Hypo-allergenic bedding, down comforters, in-room safe, desk

Reviews of Canopy By Hilton Toronto Yorkville

4.5 out of 5
Canopy By Hilton Toronto Yorkville
387 Bloor Street East, Toronto, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 298 reviews" "
Rating 8 - Good. 48 out of 298 reviews" "
Rating 6 - Okay. 19 out of 298 reviews" "
Rating 4 - Poor. 10 out of 298 reviews" "
Rating 2 - Terrible. 9 out of 298 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service with very attentive employees.
Stayed 1 night in May 2024
Response from Winson on May 27, 2024
Dear David,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great area to stay in, in Toronto! Would highly recommend!
Stayed 3 nights in May 2024
Response from Winson on May 27, 2024
Dear David,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

8/10 Good

Robert Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised as to distances from events
Stayed 2 nights in May 2024
Response from Winson on May 27, 2024
Dear Robert Allen,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from Winson on May 27, 2024
Dear Julian,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 1 night in May 2024
Response from Winson on May 27, 2024
Dear Ashton,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

10/10 Excellent

Sivane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Rooms are new and beautiful . Staff are all very friendly and helpful. Area is ok, back of the building is to be avoided, a lot of homeless people and addicts
Stayed 1 night in May 2024
Response from Winson on May 27, 2024
Dear Sivane,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on May 23, 2024
Good Evening Breanna,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us especially the staff.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Thank you very much.

10/10 Excellent

STACEY

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel. Love the design and that they are all about environment there. Bed and pillows were so comfortable and great place to be able to walk around everywhere
Stayed 1 night in May 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on May 21, 2024
Good Evening Stacey,Thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville.I am pleased to hear that you enjoyed your stay and gave us a perfect rating! Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern
Stayed 1 night in May 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on May 21, 2024
Good Afternoon Deborah,Thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville.I am pleased to hear that you enjoyed your stay and gave us a perfect 10/10 rating! Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

10/10 Excellent

Corry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful new hotel. Cool design&vibe and staff were very friendly.
Stayed 1 night in Apr 2024
Response from Winson on May 7, 2024
Dear Corry,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours, Winson Wong

10/10 Excellent

Tameaka

Travelled with family
Liked: Property conditions & facilities
Check in process was smooth and welcoming thanks to Saki
Stayed 4 nights in Apr 2024
Response from Winson on May 7, 2024
Dear Tameaka,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours, Winson Wong

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Winson on May 7, 2024
Dear Sarah,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours, Winson Wong

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Apr 2024
Response from Winson on May 7, 2024
Dear Garett,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours, Winson Wong

10/10 Excellent

Mirela, Verdun

Liked: Property conditions & facilities
New property, design
Stayed 2 nights in Apr 2024
Response from Winson on Apr 23, 2024
Dear Mirela, thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay and gave us a perfect rating! Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours, Winson Wong Welcome Enthusiast Supervisor

10/10 Excellent

Christine Da

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable and best stay in ages.
Stayed 2 nights in Apr 2024
Response from Winson on Apr 23, 2024
Dear Christine Da, thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay and gave us a perfect rating! Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours, Winson Wong Welcome Enthusiast Supervisor

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, sets itself apart with the design and layout of the rooms, like any canopy this one is well suited for the space.
Stayed 3 nights in Apr 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Apr 15, 2024
Good Afternoon Albert,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating!We are delighted that you enjoyed your stay with us especially the rooms.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,Thank you very much.

10/10 Excellent

Ray

Stayed 2 nights in Apr 2024
Response from Winson on May 7, 2024
Dear Ray,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours, Winson Wong

10/10 Excellent

Tessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely
Stayed 2 nights in Apr 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Apr 15, 2024
Good Afternoon Tessa,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,Thank you very much.

10/10 Excellent

Heena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was fabulous at the Dia. The customer service was fantastic!
Stayed 1 night in Apr 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Apr 12, 2024
Good Evening Heena,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We're delighted that you enjoyed your stay with us. We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Apr 9, 2024
Good Afternoon Ms. Jacquelyn , Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours, Thank you very much.

8/10 Good

Renato

Stayed 2 nights in Apr 2024
Response from Winson on May 7, 2024
Dear Renato,Thank you for your feedback and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours, Winson Wong

10/10 Excellent

Abbigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Winson Wong on Apr 1, 2024
Good Evening Abbigail,Thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville.I am pleased to hear that you enjoyed your stay and gave us a perfect rating! Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon!

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Really cute artsy boutique hotel! Love everything about it.
Stayed 2 nights in Mar 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Mar 27, 2024
Good Evening Yi,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We're delighted that you enjoyed your stay with us. We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,

10/10 Excellent

Eva

Stayed 1 night in Mar 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Apr 9, 2024
Good Afternoon Ms. Eva, Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours, Thank you very much.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed at the Canopy and it was nothing shy of perfect. The staff were amazing especially Jerome at the front desk. He was friendly, respectful, polite, professional and a great communicator. The property was immaculate. The cleaners do a great job to keep the property and rooms clean, despite little things that may have been missed. Overall, they are great! The smell, ambiance, details in the rooms, eco-friendly and vegan products are a great touch and great for the environment. The smell once you enter is soothing and welcoming. The gym has all the essentials and the pool was a great place to relax and unwind. The food at the Dia was impressive. The chef did a great job! Canopy is a home away from home. We will be back again.
Stayed 2 nights in Mar 2024
Response from Daniel Lucero on Mar 18, 2024
The team at Canopy by Hilton Toronto Yorkville would like to express our gratitude for your wonderful review. Providing top-notch hospitality is our main goal, and we are thrilled to hear that we were able to meet your expectations. Jerome has been recognized for his outstanding and positive and professional attitude. Thank you once again for your kind words and we look forward to having you as our guest again soon.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, quiet for the location. Made use of the free coffee/tea and swimming pool. Would definitely consider using again next time
Stayed 1 night in Mar 2024
Response from Daniel Lucero on Mar 18, 2024
Dear Adam,I would like to express our sincere gratitude for choosing Canopy by Hilton Toronto Yorkville. Your feedback is of utmost importance to us and we appreciate your valuable insights. Our team is committed to ensuring the safety and satisfaction of every guest, and we are delighted to see that we are progressing towards achieving this goal.Thank you for taking the time to share your feedback with us. We hope to have the pleasure of hosting you again soon.

8/10 Good

Nadira Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Mar 19, 2024
Good Evening Ms. Sabrina,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a high rating!We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. If you feel that there are some areas we need to work on, please let us know. We will be happy to hear it from you. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Sundeep

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Mar 17, 2024
Good Afternoon Sundeep,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours, Thank you very much. Positively yours,

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Winson Wong on Apr 1, 2024
Good Evening Sarah,Thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville.I am pleased to hear that you enjoyed your stay and gave us a perfect rating! Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon!

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Mar 6, 2024
Good Evening Nicole,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a high rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours,

4/10 Poor

Dayana San

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Construction noise , waking up to hammering @ 8am Staff exceptional
Stayed 1 night in Feb 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Mar 3, 2024
Good Evening Ms. San Miguel,Thank you for choosing to stay at Canopy by Hilton Toronto Yorkville and for taking the time to share your feedback with us. We greatly appreciate your overall positive comments regarding your experience. I'd like to apologize for any inconvenience you experienced due to construction. We understand your concerns, and I assure you that we take all feedback seriously as it helps us improve our services. I will ensure that your feedback is shared with our team for further evaluation and improvement. On a brighter note, we are delighted to hear that aside from this issue, you were happy with the staff, service, amenities, property conditions & facilities. We are committed to providing our guests with a memorable experience, and we are pleased that you enjoyed the other aspects of your visit. We hope to Make it Right on your future stay by providing you with a Complimentary Upgrade (subject on availability).Please feel free to reach out to our team with any specific requests or preferences you may have. We aim to make your next stay even more enjoyable. Thank you for choosing Canopy by Hilton Toronto Yorkville, and we hope to have the pleasure of welcoming you back soon. Thank you very much.Positively yours,

10/10 Excellent

SiuLing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. The staffs are friendly and helpful
Stayed 3 nights in Feb 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Feb 28, 2024
Good Evening Siu Ling,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours,

10/10 Excellent

Ashley

Travelled with group
Liked: Amenities
This property is amazing. The rooms are very clean and modern and the staff is beyond helpful.
Stayed 1 night in Feb 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Feb 11, 2024
Good Morning Ashley,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating!We are delighted that you enjoyed your stay with us especially the rooms and the staff.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,

10/10 Excellent

Malika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Feb 11, 2024
Good Morning Malika,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating!We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,

10/10 Excellent

Michelle Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel seems newly built. Rooms are clean spacious and well maintained. Great smart technology for lights and shades TV Channel options not so great I would stay there again
Stayed 4 nights in Feb 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Feb 11, 2024
Good Morning Ms. Emmanuel,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating!We are delighted that you enjoyed your stay with us especially the rooms and the staff.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,

10/10 Excellent

Raeanna

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel
Stayed 2 nights in Feb 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Feb 6, 2024
Good Afternoon Raeanna,Thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville.I am pleased to hear that you enjoyed your stay and gave us a perfect rating! Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples visiting Toronto
We had such a great visit. The staff upgraded us and sent us a special anniversary gift. The building and room was very modern and comfort.
Stayed 2 nights in Feb 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Feb 3, 2024
Good Evening Peter,Thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville.I am pleased to hear that you enjoyed your stay and gave us a perfect 10/10 rating! Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon! Positively yours,

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and felt calming. The staff were very nice and polite. Unfortunately the water dispensers were not working so we were not able to have drinking water. And parking wasn’t the best as the only way we were able to park was to valet with a fee.
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Jan 29, 2024
Good Evening Victoria,Thank you very much for your stay at Canopy by Hilton Toronto Yorkville. I am reaching out to you because your recent stay at our property was not up to your expectation with regards to the water and the valet. We wish we could have helped you by delivering water to your room. With regards to Parking, we only offer Valet Parking in a Secure and onsite location. We truly apologize for the inconvenience. We would like to offer a complimentary upgrade (subject on availability) for your future stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible. We strive for excellence and rest assure that on your next stay will be a better one. If you have any questions, please let us know. I will be more than happy to explain to you.Thank you very much.Positively yours,

10/10 Excellent

Rashaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Jan 29, 2024
Good Afternoon Rashaan,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours

10/10 Excellent

ariella

Stayed 1 night in Jan 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Jan 25, 2024
Good Evening Ariella,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours,

10/10 Excellent

tsz ho daniel, montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: rooms are decent size gym facilities are great (the new peloton row; a beauty) pool facilities are great water machine is always great, lighting and drape control everywhere next to no frills; just pickup snacks so no crazy hotel pricing next to sherbourne subway. hop on and leave the area. cons: there are some renovations that are done during the day, so youll hear renovations during the day the fire alarm went on twice while i was here.. its unfortunate something youll deal with in toronto they say its yorkville, its not really yorkville.
Stayed 7 nights in Jan 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Jan 22, 2024
Good afternoon Daniel,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating!We are delighted that you enjoyed your stay with us especially the rooms and the facilities we have. We are sorry for the inconvenience due to the renovations as we hope to get this done the soonest possible time to better serve our guests. We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Facilities and staff were great!
Stayed 1 night in Jan 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Jan 20, 2024
Good Morning Jessica,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us especially the staff and the facilities.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours, Thank you very much. Positively yours,

10/10 Excellent

Elisa

Stayed 1 night in Jan 2024
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Feb 2, 2024
Good Afternoon Elisa,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Positively yours,

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Winson on Jan 8, 2024
Dear Samantha, thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon!

10/10 Excellent

Lillian

Stayed 5 nights in Dec 2023
Response from Winson on Jan 8, 2024
Dear Lillian, thank you for your feedback in the survey and for choosing Canopy by Hilton Toronto Yorkville. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Canopy by Hilton Toronto Yorkville soon!

10/10 Excellent

Dillys

Travelled with family
Location. Clean. Staff helpful.
Stayed 1 night in Dec 2023
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Jan 31, 2024
Good Evening Dillys,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,

10/10 Excellent

Midnight

Stayed 4 nights in Dec 2023
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Jan 17, 2024
Good Evening Midnight,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Room service menu is limited. Uber found it hard to locate for pick ups - I'm assuming it's due to the newness of the hotel.
Stayed 3 nights in Dec 2023
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Dec 19, 2023
Good Evening Leslie,Warm Greetings from Canopy by Hilton Toronto Yorkville!Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,

10/10 Excellent

Darryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Dec 19, 2023
Good Evening Darryle,Warm Greetings from Canopy by Hilton Toronto Yorkville! Thank you for taking the time to provide us with a perfect rating!We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future. Thank you very much.Positively yours,

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend it! Excellent service, very clean propert.
Stayed 2 nights in Dec 2023
Response from Lorei Herrera-Stanghi Welcome Desk Supervisor on Dec 19, 2023
Good Evening Emma,Warm Greetings from Canopy by Hilton Toronto Yorkville!Thank you for taking the time to provide us with a perfect rating! We are delighted that you enjoyed your stay with us.We are committed to providing our guests with an exceptional experience, and it's rewarding to hear that we were able to achieve this during your stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Positively yours,