Lobby lounge
Check availability

Reviews of citizenM Seattle South Lake Union

4 out of 5
citizenM Seattle South Lake Union
201 Westlake Avenue North, Seattle, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 846 out of 1197 reviews" "
Rating 8 - Good. 213 out of 1197 reviews" "
Rating 6 - Okay. 66 out of 1197 reviews" "
Rating 4 - Poor. 47 out of 1197 reviews" "
Rating 2 - Terrible. 25 out of 1197 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dulce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the unique tech features. Also the staff is super cool and nice! Food was also delicious.
Stayed 1 night in May 2024

8/10 Good

Jennifer Ruiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iPad which controles room didn’t work and neither did the control for the TV
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yipeeeeeee
Stayed 1 night in May 2024

8/10 Good

Lori Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique. Heads up, there is No Coffee in the room and it is about $5.00 in the lobby. Also, there are two kinds of shampoo and conditioner in the shower but no soap so you might want to bring the bottle of soap by the sink into the shower. Also no iron or ironing board. But it is clean. Funky. In a safe neighborhood walkable to the Space Needle, good shopping and about 10 Starbucks!
Stayed 3 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Lori Anne,Thank you for the review. Great to hear you enjoyed the citizenM experience!The AM and PM shampoo is also a shower gel and we are sorry to hear this was not clear on the packaging. There is an ironing room on every floor with a heavy duty steam iron and we will certainly make sure this is communicated better.Safe travels,citizen Juriana

8/10 Good

Karen, Largo

Travelled with partner
Liked: Amenities
This hotel is super cool! Very high tech and super modern. Love the amenities including awesome gym, fabulous lobby and lounging areas and just a super cool vibe! Staff was fabulous! Room was really nice and very high tech but on the small side. Fine if you don’t have much luggage. Really nice shower! Comfy king bed. Great view of the city on the John street side. Highly recommend!
Stayed 3 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Karen,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

4/10 Poor

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was very rude.
Stayed 2 nights in Mar 2024
Response from citizen Juriana on May 13, 2024
Hi Helen,We're genuinely sorry to hear about your disappointing experience. Providing excellent service is a top priority for us, and we apologize if our staff didn't meet your expectations. Your feedback will be shared with our team to address any issues and improve our service moving forward. We hope to have another opportunity to exceed your expectations in the future. If there's anything specific you'd like to share about your experience, please don't hesitate to reach out to us directly.Safe travels,citizen Juriana

10/10 Excellent

Annaliese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prices…super clean…rooms are small but workable…especially if you are traveling alone. Friendly staff and safe. Eighborhood
Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Annaliese,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Dayna

Travelled with family
I loved it!
Stayed 1 night in May 2024
Response from citizen Juriana on May 13, 2024
Hi Dayna,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from citizen Juriana on May 13, 2024
Hi Tracy,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

6/10 Okay

Jordyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean, not very great customer service, a lot is self-serve. Couldn’t figure out how to do half the stuff in the room because it was all operated on an ipad. The room was TINY. Very narrow and minimal amenities. Not worth the money in my opinipn.
Stayed 1 night in May 2024
Response from citizen Juriana on May 13, 2024
Hi Jordyn,Thank you for taking the time to share your feedback. We appreciate your honesty about your recent experience. It's great to hear that you found the hotel to be very clean. However, we apologize for any inconvenience you experienced with our customer service and self-service amenities. We'll certainly take your comments into consideration to improve our services and ensure a more comfortable stay for our guests in the future. If there's anything specific you'd like us to address, please feel free to reach out to us. We hope to have the opportunity to welcome you back and provide a more satisfactory experience.Safe travels,citizen Juriana

8/10 Good

Aujahna

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Aujahna,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Such a fun hotel and breakfast is very good. If you pay ahead for breakfast service coffee is free (latte, cappuccino) rooms are also fun and light settings can settle you down at night or get you pumped to be awake in the am. The gym is 1 out of 5 stars and despite that I still love staying here.
Stayed 3 nights in Mar 2024
Response from citizen Juriana on May 13, 2024
Hi Nicholas,Thank you for the review.Great to hear you enjoyed the citizenM experience, especially the breakfast! If you have any further improvement ideas on the gym area we will be happy to share the feedback.Safe travels,citizen Juriana

10/10 Excellent

Teara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Teara,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable and convenient to walk around Downtown Seattle.
Stayed 3 nights in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi Gabriela,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

4/10 Poor

Sarah

Liked: Cleanliness
Disliked: Staff & service, amenities
Rooms were smaller than expected. Dining was limited. Not many protein options and no room service. Breakfast left much to be desired.
Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi Sarah,Thank you for sharing your feedback with us. We truly value transparency and strive to ensure that our guests have accurate expectations when booking with us. We apologize if the room size and facilities did not meet your expectations. Your comments regarding a wider variety of protein options are duly noted.Please know that your feedback is invaluable to us, and we will use it constructively to enhance the overall guest experience. If there is anything else you would like to share or if you plan to visit us again, please don't hesitate to reach out directly.Thank you once again for choosing to stay with us.Safe travels,citizen Juriana

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, plenty of helpful friendly staff. Small but comfortable room, the lobby bar and different public open, cozy spaces make up for the smaller room. Love that they have 3 elevators so they’re never crowded and you are aren’t waiting long. I would definitely come back and stay here.
Stayed 4 nights in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi Sarah,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Natsumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from citizen Juriana on May 1, 2024
Hi Natsumi,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and kind. I loved my stay at the Citizen M. Peter went out of his way to make sure that my stay exceeded expectations. Would definitely stay at the Citizen M again.
Stayed 5 nights in Apr 2024
Response from citizen Juriana on Apr 26, 2024
Hi Andrew,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Matthew

Stayed 3 nights in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Matthew,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Downtown Seattle.
Stayed 3 nights in Apr 2024
Response from citizen Juriana on Apr 16, 2024
Hi Mauricio,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Lelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their smart room
Stayed 1 night in Apr 2024
Response from citizen Juriana on Apr 16, 2024
Hi Lelene,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Nabil

Stayed 1 night in Apr 2024
Response from citizen Juriana on Apr 16, 2024
Hi Nabil,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Lisaimy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding! So modern and beautiful. Everything in the room is controlled by an iPad! Great options for drinks and snacks in the lobby. We lucked out with an easily check in!
Stayed 1 night in Apr 2024
Response from citizen Juriana on Apr 16, 2024
Hi Lisaimy,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Michael, Salt Spring Island

Business traveller
Liked: Amenities, property conditions & facilities
loved the design for convenience
Stayed 3 nights in Apr 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the contemporary decor and lounge vibe. Plus the rooms were efficiently designed.
Stayed 1 night in Apr 2024
Response from citizen Juriana on Apr 16, 2024
Hi Jason,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from citizen Juriana on Apr 16, 2024
Hi David,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from citizen Juriana on Apr 16, 2024
Hi Ahmad,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and great service
Stayed 4 nights in Apr 2024
Response from citizen Juriana on Apr 16, 2024
Hi Karla,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Pamela, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the floor plan concept. Very comfortable bed and pillows. The iPad for room controls is a plus too. Bar and espresso on site made the stay wonderful. But besides all THE STAFF are outstanding. Friendly, helpful and always a smile. Loved it here thanks.
Stayed 2 nights in Apr 2024
Response from citizen Juriana on Apr 16, 2024
Hi Pamela,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Jesse

Stayed 2 nights in Mar 2024
Response from citizen Juriana on Apr 26, 2024
Hi Jesse,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a very unique check-in system. The entire visit was a whole vibe. Will absolutely stay again.
Stayed 4 nights in Mar 2024
Response from citizen Juriana on Apr 5, 2024
Hi Aurelia,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Xander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great and unique hotel! It is walking distance to most places, and staff were great and accommodating. I would definitely stay again when I come back to visit Seattle.
Stayed 3 nights in Mar 2024
Response from citizen Juriana on Apr 3, 2024
Hi Xander,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always sleep well in the rooms of citizenM. It is my favorite hotel chain. The rooms are super comfortable, the blinds can be fully dark, rooms are quiet, property is clean, and decor modern and welcoming.
Stayed 4 nights in Mar 2024
Response from citizen Juriana on Apr 3, 2024
Hi Monika,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Dojohn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel. We enjoyed the checkin and checkout process. We will book citizenM hotels more often. The use of technological integration is unmatched.
Stayed 4 nights in Mar 2024
Response from citizen Juriana on Mar 30, 2024
Hi Dojohn,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Nik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from citizen Juriana on Mar 30, 2024
Hi Nik,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Destiney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved our stay here! We were hesitant about the size of the room when booking, but it wasn't bad for my mom and I. We actually utilized the common areas a lot and loved how trendy and comfortable the lobby areas were. Since there is no microwave in the room, we would go downstairs to reheat our leftovers from the night before and ate in the lobby with no issues. Overall loved the location and was able to walk to multiple bus stops nearby. Great food all within walking distance. The staff were helpful and friendly. My one and only wish was that the water in the shower was hotter.
Stayed 3 nights in Mar 2024
Response from citizen Juriana on Apr 16, 2024
Hi Destiney,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great as well amenities.
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 28, 2024
Hi Chris,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Femi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 28, 2024
Hi Femi,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Idalis

Liked: Cleanliness, staff & service, property conditions & facilities
Response from citizen Juriana on Mar 28, 2024
Hi Idalis,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They ate w/ this hotel.
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 19, 2024
Hi Andrew,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 19, 2024
Hi Jasmine,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Room was extremely clean. Rooms are small but the common space in the lobby level is very clean, inviting, and well designed. Excellent service.
Stayed 3 nights in Mar 2024
Response from citizen Juriana on Mar 19, 2024
Hi Sara,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Daniel Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 19, 2024
Hi Daniel,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Ashley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really visually appealing, offers a late night bar/happy hour menu and is located right by some great coffee/dining options. The rooms are small - they are more European designed, but they are very high tech and comfortable. We did just fine with two people, but if you are travelling with a kid, it might be tough to fit all of you in one King sized room. Great gym and amenitites.
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 19, 2024
Hi Ashley,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Chantal

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great little property. Service with room cleaning was the only issue
Stayed 3 nights in Mar 2024
Response from citizen Juriana on Mar 14, 2024
Hi Chantal,Thank you for your review! We appreciate your feedback and will address the room cleaning service to ensure a better experience for future stays.Safe travels,citizen Juriana

4/10 Poor

Omar

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was tiny.
Stayed 3 nights in Mar 2024
Response from citizen Juriana on Mar 14, 2024
Hi Omar,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the room size not meeting your expectations. We strive for transparency in our booking channels and regret any confusion.Safe travels,citizen Juriana

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 14, 2024
Hi Jeanette,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Daovone

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 14, 2024
Hi Daovone,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great and allowed us in early as our room was ready. Very clean and tidy hotel in a great location! I really liked the lights in the room and the blinds were very dark ensuring a good sleep. The only downside was I wish the shower water had been hotter. Overall a wonderful stay.
Stayed 2 nights in Mar 2024
Response from citizen Juriana on Mar 14, 2024
Hi Rachel,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Denica

Stayed 3 nights in Feb 2024
Response from citizen Juriana on Mar 28, 2024
Hi Denica,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana