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Reviews of Romantik Residenz Ferienwohnungen Hotel Im Weissen Rössl

3 out of 5
Romantik Residenz Ferienwohnungen Hotel Im Weissen Rössl
Markt 113, Sankt Wolfgang im Salzkammergut

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 3 out of 34 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Song

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Wido

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had a very pleasant stay
Stayed 8 nights in Aug 2021

10/10 Excellent

NeilMcKirdy, Glasgow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the pool over the lake was incredible.
Stayed 7 nights in Sep 2020
Response from Romina Grigoriu on Sep 22, 2020
thank you for your lovely feedback. We are happy, that you enjoyed your stay with us. Kind regards, Romina Resident Manager

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Horse a winner.
Great hotel and helpful, friendly staff. Walking up 3 flights to our room was a chore. Outdoor pool and location on the lake was excellent. The village there is perfect.
Stayed 2 nights in Jun 2019
Response from Your Rössl team on Jul 5, 2019
Dear James Many thanks for your kind review. We would be very happy to welcoming you soon again.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
The room are not in the hotel are far the way and hard to fined and no elevator had to hiking 5 Floor no vifi. Take us long time and paid more money to Change the room in the hotel building really bad experience.,.,,,...
Stayed 1 night in Apr 2019
Response from Your Rössl team on Apr 23, 2019
Thank you for your feedback. As you can see in all our descriptions, the apartments belong to the hotel but they are not in the same building (7 min walking distance). We've also marked that there is no elevator. Therefore, I'm really sorry to hear that you were disappointed! I'm glad that we could find a suitable solution for you. Next time we would be very happy to welcoming you in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel in gorgeous place.
Picturesque hotel in one of the great beauty spots of the world. We were originally given an efficiency apartment in a separate building a ten minute walk from the hotel, but when we found it did not suit us, we spoke with the front desk and we got exactly what we wanted: a room with a lake view in the main building with breakfast and access to the spa facility. The breakfast was delicious, too.
Stayed 1 night in Sep 2018
Response from Your Rössl Team on Sep 30, 2018
Dear guest, I'm happy to hear that we could find together a fitting solution for you. We would be very happy to welcome you soon again.

8/10 Good

Tyler

Awesome main hotel amenities
Large apartment. Family friendly. Poor instructions for check in offsite. Not on premises of main hotel, a 5 min walk away. Can use amenities of hotel which are great.
Stayed 1 night in Sep 2018
Response from Your Rössl Team on Sep 18, 2018
Dear Mr Tyler Many thanks for your review. The information that you have to go for check-in to the reception of the hotel, is written on the booking platform. But as we know that this is often quite hard to find, we usually send a mail before arrival with this an lots more information about the upcoming stay. Unfortunately, this mail hasn't reached you - please accept my apology for it! I will check with my colleagues, why it didn't work. Furthermore, we are very happy that you enjoyed your stay and that you used the hotel amenities like our spa area with the floating lake pool. We would be really happy to welcome you soon again! Best wishes from St. Wolfgang

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Comfortable and spacious apartment in perfect location on lake. Great views. Full access to all hotel amenities (8 minutes walk to main building).
Stayed 3 nights in Jun 2018
Response from Your Rössl-Team on Jul 4, 2018
Dear Norbert, Thank you very much for your appreciated feedback. We would be happy to welcome you soon again!

10/10 Excellent

Gilbert, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and historical hotel in the lakeside
Nice and historical hotel in the lakeside. Excellent spa/sauna facilities and nice staff. 6 courses dinner is pricey and can be improve.
Response from Rössl-Team on Jan 7, 2018
Dear Mr Gilbert, Thank you very much for your feedback. We would be very happy to welcome you soon again. Your Rössl-Team

2/10 Terrible

YOUNGEUN

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gudrun Peter on May 25, 2024
we are very sorry that you did not like our service. Could you tell us, what we can improve?Kind regardsYours

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So sollte es sein Super !!!!
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 8 nights in Sep 2020
Response from Romina Grigoriu on Sep 22, 2020
Herzlichen Dank für Ihre Bewertung. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße Romina Grigoriu Resident Manager

8/10 Good

Ester

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Romina Grigoriu on Sep 10, 2020
Liebe Ester, herzlichen Dank für Ihr Feedback. Wir hoffe, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße Romina Grigoriu Resident Manager

10/10 Excellent

hayoung

Liked: Cleanliness, property conditions & facilities, room comfort
멋진 뷰와 깔끔한 룸컨디션
4층(108호)로 배정받아 볼프강이 한눈에 보였습니다. 샤프베르크승강장이 가까이 있지만 11월이라 운행하지않았습니다. 츠뵐퍼호른 케이블카는 차로 20분 거리에있었습니다. 룸컨디션이 너무 좋았고 주방에는 음식을 만들 수 있는 도구들이 다양하게 있어서 저녁을 만들어 먹기 좋았습니다:) 단점은 엘레베이터가 없다는점과 룸청소 및 수건교체를 3일에 한번 해주어 3박4일을 묵은 우리 가족은 룸 청소른 받을 수 없었습니다
Stayed 3 nights in Nov 2019
Response from Your Rössl team on Nov 22, 2019
Dear hayoung Many thanks for your great review. We would be happy to welcoming you soon again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
일반가정집처럼 왠만한것이 다 갖추어져있다.단지 세탁기만 없을뿐.호텔과의 거리는 조금 떨어져 있으며, 주변 식음료가게가 일찍 문을 닫는다.
Stayed 1 night in Oct 2019
Response from Your Rössl team on Nov 8, 2019
Dear guest, many thanks for your review. We would be happy to welcome you soon again.

6/10 Okay

JuHi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The picture is totally different from exact pensio
The staff were really friendly, and the view was also really great. The room was so nice, clean and big. But, the picture of hotels.com is totally not true. The pictures looks like this apartment has it, however, actually this apartment is quite far from main building that they don't have any spa, swimming pool or any staffs at there. The apartment is quite old, there is no elevator that if you have many baggage... you might be scured up. Also, I couldn't find any heating control that the room was so cold, but even I couldn't find any phone for connecting many building's reception. Hotels.com should changed the pictures, and have to mention it is not main building as easy customer to find it.
Stayed 1 night in Sep 2019
Response from Your Rössl team on Nov 8, 2019
Dear JuHi, Thanks for your detailed review. You can find all your requested information on hotels.com. Furthermore, we send a mail to all our guests in the apartment, in which we explain the distance and that there is no elevator. I'm sorry to hear that you were disappointed. We would be very happy to welcome you next time in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치 분위기가 좋았어요
위치 분위기가 좋았어요
Stayed 2 nights in Sep 2019
Response from Your Rössl team on Nov 8, 2019
Many thanks for your feedback!

10/10 Excellent

Kyutae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
훌륭한 전망, 잘 정돈된 시설, 친절한 직원
3층 호수전망 아파트는 굉장한 뷰를 보여줌. 시설은 깨끗하게 잘 정돈되어있으며, 사용하는데 있어 아무런 불편이 없었음. 8~9대 주차가능한 무료 전용 주차장이 건물 뒷편에 있으므로 렌트카 이용시에도 편리함. 리셉션(빨간색 호텔건물 1층)이 도보 7분거리에 떨어져 있어 다소 불편할 수 있으나, 가는 도중 예쁜 가게 등 구경거리가 많고 리셉션 직원이 친절함. 탄산수, 샴페인, 주스로 구성된 웰컴 선물도 받음. 수건 갯수가 넉넉히 구비되어 있어 불편함은 없었으나 2박 동안 아파트 청소는 안해줌. 잘츠볼프강에 다시 간다면 다시 숙박할 의사있음.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Your Rössl Team on Jun 26, 2019
Thank you very much for your appreciated feedback. We would be very happy to welcoming you soon again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
여기 체크인은 white Horse호텔에서 진행됩니다. 처음방문자에게는 설명이 부족합니다. 그이외 호텔 시설이라던가 전망은 너무나 좋습니다. 하지만 에어컨이 없어 낯에는 다소 더울수 있으며 창문을 열게되면 벌레가 날아들어올수 있으니 주의하세요
Stayed 1 night in Jun 2019
Response from Your Rössl team on Jun 26, 2019
Thank you very much for your appreciated feedback. We would be very happy to welcoming you soon again.

10/10 Excellent

PAY yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Your Rössl team on Jun 13, 2019
‌Thank you very much for your appreciated feedback! We would be happy to welcoming you soon again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Your Rössl team on Jun 12, 2019
Thank you very much for your appreciated feedback!

10/10 Excellent

Chiao-yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Your Rössl team on Jun 12, 2019
Thank you very much for your appreciated feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
오스트리아 여행중 가장 기억에 남는 곳
오스트리아 여행중 가장좋았던 볼프강시와 숙소 숙소분위기, 숙소시설, 마을, 샤프베르크산 호수 모든것이 너무나도 조화로워서 기억에 남을 여행이 되었다. 또다시 가고 싶은 곳으로 손꼽는다.
Stayed 3 nights in Sep 2018
Response from Your Rössl Team on Nov 9, 2018
Dear guest, Thank you very much for your feedback!! We would be very happy to welcome you hopefully soon again. Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Your Rössl-Team on Sep 30, 2018
Thanks for your rating!

10/10 Excellent

bonchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location, Price and Service
Stayed 2 nights in Sep 2018
Response from Your Rössl Team on Sep 30, 2018
Thank you very much for your feedback! Sunny greetings from St. Wolfgang

6/10 Okay

Verified traveller

Entäuscht...
Also unerwartete zusatzgebühren!! service najakönnte besser werden!
Stayed 2 nights in Sep 2018
Response from Resident Manager on Oct 5, 2018
Sehr geehrter Gast, leider ist für mich nicht nachvollziehbar, von welchen Gebühren Sie sprechen? Gerne können Sie mich direkt kontaktieren, um eventuelle Ungereimtheiten aufzuklären. Ute Albrecht

2/10 Terrible

Shou Wang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
生平最糟的住宿體驗
住到的房間和看到的不一樣
Stayed 1 night in Jul 2018
Response from Your Rössl Team on Aug 18, 2018
Thank you very much for your appraisal. Can you tell me more details about your experience? Please send a mail to welcome@weissesroessl.at Your Rössl Team

8/10 Good

Young-Chul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Your Rössl-Team on Jul 6, 2018
Thank you for your feedback. Please let us know what we can improve to make you 100% happy?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ausgezeichnet
Stayed 3 nights in Jun 2018
Response from Ihr Rössl-Team on Jun 30, 2018
Vielen Dank für Ihr Feedback!!

10/10 Excellent

CHING WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view, good pool
Good view, good pool
Response from Your Rössl-Team on May 11, 2018
Dear Ching Wei Thank you very much for your compliments. Hope to see you soon. Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view and facilities.
Good view, good spa on the lake,very relaxing experience.
Response from Your Rössl-Team on May 11, 2018
Dear guest Thank you very much for your feedback! We hope you had a safe trip home. Best wishes from St. Wolfgang

8/10 Good

MASASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックインの方法が理解できず、困りました。アパートメントに直接行くのではなく統括しているホテルでチェックイン手続きをしてアパートメントに行く手順を何処に示してほしいです。 部屋はとても快適でした！
Response from Your Rössl Team on May 11, 2018
Dear Masashi, Thank you very much for your feedback which we appreciate a lot. We would be very happy to welcome you soon again.