All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Tony -Guest Service Manager on May 25, 2024
Thank you for your 5 out of 5 rating on Expedia! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. If you have any further comments or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to Hyatt House Orlando Airport in the future!
Response from Tony -Guest Service Manager on May 25, 2024
Thank you for your 5 out of 5 rating on Expedia! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. If you have any further comments or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to Hyatt House Orlando Airport in the future!
Response from Tony -Guest Service Manager on May 25, 2024
Thank you for your 4 out of 5 rating on Expedia! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. If you have any further comments or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to Hyatt House Orlando Airport in the future!
Convenient to airport with a lot of restaurants close by.
Timothy
Stayed 1 night in May 2024
Response from Tony -Guest Service Manager on May 25, 2024
Thank you for your 5 out of 5 rating on Expedia! We're glad to hear that our hotel's convenient location near the airport and close proximity to restaurants met your expectations. We appreciate your positive feedback and look forward to welcoming you back to Hyatt House Orlando Airport in the future. If there's anything else we can do to enhance your experience, please let us know!
Response from Tony -Guest Service Manager on May 24, 2024
We're thrilled to hear that you had a fantastic experience during your stay! Thank you for taking the time to leave us a 5-star review on Expedia. If you have any additional comments or if there's anything we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back in the future!
10/10 Excellent
Azin
Travelled with family, Travelled with family and small children
Response from Tony -Guest Service Manager on May 24, 2024
We're thrilled to receive such positive feedback! Thank you for taking the time to share your experience with us. It's wonderful to hear that you found our hotel extremely clean and that our staff were polite and understanding. Providing exceptional service and maintaining high cleanliness standards are always our top priorities. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!
Staff was wonderful. We got in late had no issue checking in. Room was extremely nice. Breakfast was great . Tons of options. Staff was wonderful
melissa
Stayed 1 night in May 2024
Response from Tony -Guest Service Manager on May 24, 2024
Thank you for your glowing review! We're delighted to hear that you had a wonderful experience with our staff and enjoyed your stay at our hotel. It's fantastic to know that you found the room extremely nice and that you were pleased with the breakfast options. Providing exceptional service and ensuring our guests have a comfortable stay are our top priorities, so we're thrilled that we could meet your expectations. If you ever find yourself in the area again, we'd love to welcome you back for another fantastic stay!
We're thrilled to hear that you had a fantastic experience during your stay! Thank you for taking the time to leave us a 5-star review on Expedia. If you have any additional comments or if there's anything we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back in the future!
10/10 Excellent
James
May 21, 2024
James
Stayed 1 night in May 2024
Response from Tony -Guest Service Manager on May 24, 2024
We're thrilled to hear that you had a fantastic experience during your stay! Thank you for taking the time to leave us a 5-star review on Expedia. If you have any additional comments or if there's anything we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back in the future!
Response from Tony -Guest Service Manager on May 24, 2024
Thank you for your feedback! We're delighted to hear that you received excellent service from our front desk staff. Providing exceptional service is our top priority, and we appreciate your recognition of our team's efforts. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!
Response from Tony -Guest Service Manager on May 24, 2024
We're thrilled to hear that you had a fantastic experience during your stay! Thank you for taking the time to leave us a 5-star review on Expedia. If you have any additional comments or if there's anything we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back in the future!
Response from Tony -Guest Service Manager on May 24, 2024
We're thrilled to hear that you had a fantastic experience during your stay! Thank you for taking the time to leave us a 9-star review on Expedia. If you have any additional comments or if there's anything we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back in the future!
Response from Tony -Guest Service Manager on May 24, 2024
Thanks for the stellar rating! It's great to hear that you enjoyed the breakfast. If there's anything else that made your stay memorable or any areas where we can improve, please feel free to share. Your feedback helps us ensure that we continue to provide top-notch service to all our guests.
Response from Tony -Guest Service Manager on May 24, 2024
It sounds like you had a fantastic experience! Thanks for sharing your positive review. If you have any specific highlights or moments that stood out during your stay, feel free to share. Your feedback helps us understand what we're doing well and how we can continue to improve.
We were checked into a room with someone currently in it, walked in and terrified a women already in the room. Staff was trying to make us wait to remove the current occupant and it wasn’t until manager Ally stepped in and gave us another room instead. It was unnecessarily stress and a very uncomfortable check in. Would not stay at this hotel again.
Amanda
Stayed 1 night in May 2024
Response from Tony -Guest Service Manager on May 24, 2024
I'm truly sorry to hear about your unsettling experience during check-in. It's completely understandable how such a situation could cause stress and discomfort. Thank you for sharing your feedback with us. We'll ensure that our team reviews this incident to prevent any similar occurrences in the future. If there's anything we can do to address your concerns or make things right, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to regain your trust in the future.
10/10 Excellent
Latoya
Travelled with family, Travelled with family and small children
The property was very nice. The staff was amazing and very helpful. Property is located to several food options with in steps of the hotel.
Latoya
Stayed 1 night in May 2024
Response from Tony -Guest Service Manager on May 24, 2024
We're delighted to hear you enjoyed your stay with us! Our team works hard to provide exceptional service, and it's great to know they made a positive impression on you. We're also glad you found our location convenient with plenty of dining options nearby. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!
Response from Tony -Guest Service Manager on May 24, 2024
Thank you for the wonderful rating! We're delighted to hear that you had a pleasant overnight stay with us. If there's anything specific that stood out to you or any suggestions you have for how we can make future stays even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!
Great staff, easy access to the Orlando airport. Really enjoyed our stay.
May
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 18, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and appreciated our great staff and easy access to the Orlando airport. We'll be sure to share your kind words with our team. We look forward to welcoming you back in the future!
Very convenient and modern property very close to the airport.
Michael
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 18, 2024
Thank you for your review! We're glad to hear you found our property convenient and modern. Being close to the airport is one of our key advantages, and we're happy it made your stay more comfortable. We hope to welcome you back soon!
Response from Tony -Guest Service Manager on May 24, 2024
That's fantastic to hear! We're thrilled you had such a positive experience during your stay. If there's anything specific you loved about your time with us, or if you have any suggestions for how we could make it even better, we'd love to hear it. Thanks for choosing to stay with us, and we hope to see you again soon!
This was perfect for what we needed. We only stayed one night but would definitely stay again and would love to stay longer!
Kelly Lynn
Response from Tony Morales- Guest Service Manager on May 16, 2024
Thank you for your feedback! We're thrilled to hear that our hotel was perfect for your needs and that you enjoyed your stay, even if it was just for one night. We appreciate your kind words and look forward to welcoming you back for a longer stay next time. If there's anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know. See you again at Hyatt House Orlando Airport!
Close to Orlando Airport no traffic lights, perfect!
Scott
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 16, 2024
Thank you for your review and the 5 out of 5 rating on Expedia! We're glad to hear that our location close to Orlando Airport, with no traffic lights, was perfect for you. We look forward to welcoming you back to Hyatt House Orlando Airport for another seamless and convenient stay. If there's anything else we can do to enhance your experience, please let us know!
Response from Tony Morales- Guest Service Manager on May 16, 2024
Thank you for your 5 out of 5 rating on Expedia! We're delighted to hear that our staff were very helpful during your stay. Providing excellent service is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back to Hyatt House Orlando Airport in the future. If there's anything else we can do to make your next stay even better, please let us know!
The manager was very helpful and introduced herself because we came from the same home state
Laura
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your wonderful feedback! We're thrilled to hear that our manager was able to make a personal connection with you during your stay.It's always nice to find common ground, and we're glad that our manager's helpfulness and friendly gesture made your experience even more special. We'll be sure to pass along your kind words to her.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future!
Thank you to the front desk staff who let us check in early and even upgraded our room. Im sorry i forgot your name but my family was there on Mother’s day. You have a good heart sir…I hope to visit this property again and see you as well. May the good Lord Bless you!
Bianca Rani
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your kind words! We're delighted to hear that our front desk staff was able to accommodate your early check-in and upgrade your room, making your Mother's Day visit extra special.Your appreciation means a lot to us, and we'll be sure to pass along your gratitude to the staff member who assisted you. We're grateful for your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.May you continue to be blessed as well!
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your outstanding 5-star rating on Expedia.com! We're thrilled to know that you had such a wonderful experience during your stay with us.Your feedback is greatly appreciated, and we're delighted that we were able to provide you with a top-notch experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your feedback! We're glad to hear that you found our hotel suitable for your needs as an airport hotel.Providing convenience and comfort for our guests, especially for those traveling to and from the airport, is important to us. We're delighted that we were able to meet your expectations.We appreciate your support and hope to have the pleasure of welcoming you back in the future!
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for taking the time to leave us a review on Expedia. We're glad to hear that you had a positive experience overall during your stay with us.If there are any specific areas where you feel we could improve to earn that extra star next time, please feel free to let us know. Your feedback is invaluable to us as we continuously strive to enhance the experience for all our guests.We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future!
Very nice hotel, easy in and out to the airport. Highly recommended for convenient, very clean and current hotel near airport.
Plenty of restaurant choices nearby
John
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had such a positive experience during your stay with us.Providing convenience, cleanliness, and a modern atmosphere for our guests is our top priority, and we're delighted that we were able to meet your expectations in these areas. We're also glad that our location near the airport and the variety of nearby restaurant choices added to the convenience of your stay.Your recommendation means the world to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
Response from Tony Morales- Guest Service Manager on May 15, 2024
That's fantastic to hear! Here's a response:Dear [Reviewer's Name],Thank you so much for your outstanding 5-star rating on Expedia.com! We're thrilled to know that you had such a wonderful experience during your stay with us.Your feedback is greatly appreciated, and we're delighted that we were able to provide you with a top-notch experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
The property was very clean and stylish.. And I like that it was so new. We enjoyed the snacks and drinks that were available in the lobby. Also enjoyed the lovely pool, with great chairs and umbrellas ..everyone was very kind and helpful. Frank was our shuttle driver to the airport .. it was very early in the morning but he was so cheery and friendly, even let us know where we could get coffee next door at the Hampton Suites..😉
Sandra
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us.It's fantastic to know that you appreciated the cleanliness and stylishness of our property, as well as the convenience of our new amenities. We're delighted that you enjoyed the snacks and drinks in the lobby, as well as our lovely pool area.We're especially grateful for your kind words about our staff, including Frank, who went above and beyond to ensure you had a pleasant experience, even in the early morning hours. We'll be sure to pass along your compliments to him!We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you so much for your outstanding 5-star rating on Expedia.com! We're thrilled to know that you had such a wonderful experience during your stay with us.Your feedback is greatly appreciated, and we're delighted that we were able to provide you with a top-notch experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your kind words! We're thrilled to hear that you found our property to be well-maintained during your stay.Ensuring that our property is clean and well-kept is a top priority for us, and we're glad to know that it met your expectations. Your satisfaction is important to us, and we appreciate your support.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,
Close to the airport, clean, safe, great breakfast, etc’s
Can’t go wrong
Varinder
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be conveniently located near the airport, clean, safe, and with a great breakfast.Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted that we were able to meet your expectations in all these aspects. Your feedback means a lot to us, and we truly appreciate your support.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
10/10 Excellent
?
May 5, 2024
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Stayed 1 night in May 2024
Response from Tony -Guest Service Manager on May 25, 2024
Thank you for your 5 out of 5 rating on Expedia! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. If you have any further comments or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to Hyatt House Orlando Airport in the future!
Response from Tony Morales- Guest Service Manager on May 15, 2024
Thank you for your kind words! We're delighted to hear that you found our hotel to be great value for the money.Providing excellent value and quality accommodations for our guests is always our goal, and we're thrilled that we were able to meet your expectations in this regard. Your satisfaction is important to us, and we appreciate your support.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
10/10 Excellent
Natalie
May 4, 2024
Natalie
Stayed 1 night in May 2024
Response from Tony -Guest Service Manager on May 24, 2024
We're thrilled to hear that you had a fantastic experience during your stay! Thank you for taking the time to leave us a 5-star review on Expedia. If you have any additional comments or if there's anything we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back in the future!
Completely satisfied with the staff, the friendliness, the closeness to the restaurants, the pool , the complimentary breakfast and airport transport. We will definitely come back when we are in town
Robert
Stayed 2 nights in Apr 2024
Response from Tony Morales- Guest Service Manager on May 3, 2024
Thank you so much for your glowing review! We're thrilled to hear that you were completely satisfied with every aspect of your stay, from our friendly staff to the convenient amenities we offer.It's fantastic that you enjoyed the closeness to restaurants, the pool, our complimentary breakfast, and our airport transport service. We're honored that you would choose to stay with us again when you're in town.Your feedback means the world to us, and we can't wait to welcome you back for another wonderful stay in the future!
Very clean rooms, breakfast & coffee was by far the best free breakfast I’ve had at a hotel. The airport shuttle was fast and efficient and shuttles were very clean. 5 stars I would definitely stay here again.
Jenalle
Stayed 1 night in May 2024
Response from Tony Morales- Guest Service Manager on May 3, 2024
Thank you so much for your outstanding 5-star review on Expedia! We're delighted to hear that you had such a positive experience during your stay with us.It's wonderful to know that you found our rooms very clean and that you enjoyed the breakfast and coffee, which we strive to make the best free breakfast possible. We're also glad that our airport shuttle service was fast, efficient, and clean, providing convenience and comfort during your travels.Your feedback means a lot to us, and we're thrilled that you would choose to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay!
Response from Tony Morales- Guest Service Manager on May 3, 2024
Thank you for your outstanding 5-star review on Expedia! We're thrilled to hear that you enjoyed your stay with us and found your room to be clean and beautiful.Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that we were able to meet your expectations. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!
Friendly staff. Conveniently near airport, free shuttle!
Jennifer
Stayed 1 night in Apr 2024
Response from Tony Morales- Guest Service Manager on May 3, 2024
Thank you so much for your outstanding 5-star review on Expedia! We're thrilled to hear that you had a positive experience during your stay with us.We're delighted that our friendly staff made your visit enjoyable, and that our convenient location near the airport, along with our free shuttle service, added value to your stay.Your feedback means a lot to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!
Everything was great except when the cleaning people came in they didn't do anything. I had to call down to get more coffee, toilet paper and a dish towel
DAWN
Stayed 6 nights in Apr 2024
Response from Ally M on Apr 28, 2024
Thanks so much for taking time to share your experience with us and the Expedia community. I am very sorry to hear about the lack of service housekeeping provided and am available if you are able to share any additional details as I would like to follow up with the housekeeper directly. Know that your concerns will be addressed, and we will huddle with our team about expectations when replenishing the guest items. Thanks so much for bringing to our attention. We would love to host you again should your travels bring you back our way. With GratitudeAlly MartinGeneral Manager
10/10 Excellent
mark
Apr 28, 2024
mark
Stayed 1 night in Apr 2024
Response from Tony -Guest Service Manager on May 24, 2024
That's fantastic to hear! We're thrilled you had such a positive experience during your stay. If there's anything specific you loved about your time with us, or if you have any suggestions for how we could make it even better, we'd love to hear it. Thanks for choosing to stay with us, and we hope to see you again soon!
We where picked up from the airport by the hotel shuttle. It was very convenient. Checking in was incredibly smooth. Our room was nice and clean.
Charlotte
Stayed 1 night in Apr 2024
Response from Ally M. on Apr 28, 2024
Thanks so much for taking the time to share feedback on Expedia. Happy we could deliver from the moment our 24/7 shuttle service arrived. We take pride in cleanliness and are happy the accommodations were to your liking. We hope you will return to us again in the future. With Gratitude. Ally Martin General Manager